Mercedes Benz of Greenwich

I made the mistake of buying a 2010 Certified Pre-Owned car from this dealership. When I picked it up there was damage on the rear bumper that was not present when I originally agreed to buy it. They sai car from this dealership. When I picked it up there was damage on the rear bumper that was not present when I originally agreed to buy it. They said they would fix it and I trusted them because my sister and brother both have bought cars at this same dealership. It has been SIX WEEKS and it is still not fixed!!!! I asked them for my money back and they will not agree. I feel like I am trapped in a nightmare and can't wake up. Please let me know if you have had similar experiences and how to deal with it. Thanks. More

The worst dealership experience. Bunch of very arrogant sales associates who do not bother showing the car unless they feel you are rich fairfield residents. Too bad they lost my business to thornwood.. sales associates who do not bother showing the car unless they feel you are rich fairfield residents. Too bad they lost my business to thornwood.. More

I bought a Certified Pre Owned car there a month ago, just to realize a couple of days later that the rear window did not work properly. The whole point of buying a car at a MB dealership is not to worr just to realize a couple of days later that the rear window did not work properly. The whole point of buying a car at a MB dealership is not to worry about those things, and it seems to me that checking that the windows works is basic.I am wondering what else (and more serious) they failed to do? The dealership experience itself is great, friendly staff, and everything, but at the end of the day,it was not worth paying an extra bit for the piece of mind if it turns out that don't do what they are supposed to do. Bottom line: I had to bring my new car in the repair shop only 3 weeks after I bought it, and I am not happy about it... More

I bought a 2009 Infiniti G37X from Ronnie Dent back in October 2010 and my terrible experience with Ronnie Dent as well as the used car managers, Ritchie Russo and Steven Kear has continued now for 4 mont October 2010 and my terrible experience with Ronnie Dent as well as the used car managers, Ritchie Russo and Steven Kear has continued now for 4 months. My situation: When I purchased the car back in October 2010, there were certain items I wanted to make sure they fixed as a condition of my purchase. The items were replacing 2 tires as well as a short list of other fairly minor items. Since I live in Massachusetts, they told me to have the work performed by the Infiniti dealer near me and they would pay the bill. Since I like to have everything in writing, I insisted and they gave me an "I OWE" slip signed by a manager which outlined the work they would pay for. They even agreed to call the dealer in advance to arrange for my service and payment. Needless to say, they never did call Infiniti and after I had the work performed, I had to pick up the bill. Every time I call either MB of Greenwich regarding this, I get a different story ranging from "we already paid them", to "sorry, we will pay you back...you just need to speak to a manager", now it has lead to them not returning my calls at all. I have left 7 messages in total for Steven Kear (the used car manager). His phone is either incapable of making outside calls or he simply does not have the ability to call someone back. I will now be filing a report with the better business bureau and will be taking them to court. I could go into more detail as to the fiasco I went through with them, but I think the example above should be sufficient to dissuade anyone reading this from doing business with MB of Greenwich. In a nutshell, I have never experienced service like this in my lifetime....it is a miracle that they are still in business (or if, for some reason, the terrible service is limited to the three people I dealt with, that they are still employed there). More