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Mercedes Benz of Greenwich
Greenwich, CT
197 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 197 reviews
November 29, 2011
I am very happy to leave feedback expressing the outstanding service I received from Tatiana Rexsun in sales at the Mercedes Benz of Greenwich dealership. Tatiana go above and beyond to provide exce outstanding service I received from Tatiana Rexsun in sales at the Mercedes Benz of Greenwich dealership. Tatiana go above and beyond to provide exceptional service! If you are interested in purchasing or leasing a Mercedes, I highly suggest you reach out and visit with Mrs. Tataiana Rexsun at this dealership because she is patient, polite and very real. You will not be disappointed. Sincerely, Val Basalyga More
by VIBGROUP
Employees Worked With
Tatiana Rexsun
November 19, 2011
The worst dealership experience. Bunch of very arrogant sales associates who do not bother showing the car unless they feel you are rich fairfield residents. Too bad they lost my business to thornwood.. sales associates who do not bother showing the car unless they feel you are rich fairfield residents. Too bad they lost my business to thornwood.. More
by SamuelG
Employees Worked With
2
November 09, 2011
I must say. I dislike going to the dealerships. Do to the fact that they push cars and trucks on you....They only have a small amount of knowledge about the vehicles. And they always try to get every penny o fact that they push cars and trucks on you....They only have a small amount of knowledge about the vehicles. And they always try to get every penny out of your pocket. But from talking to Claudio..he knew about the vehicles..Even the pass years models.. He didn't push me to buy.. and with him knowing all about the cars and trucks..It made things much better.I can say that I will go through him again to get my next car. Great sales guy P.S. He will even drop it off to you.. More
by K.Miller
Employees Worked With
Claudio Cirillo
July 11, 2011
I bought a Certified Pre Owned car there a month ago, just to realize a couple of days later that the rear window did not work properly. The whole point of buying a car at a MB dealership is not to worr just to realize a couple of days later that the rear window did not work properly. The whole point of buying a car at a MB dealership is not to worry about those things, and it seems to me that checking that the windows works is basic.I am wondering what else (and more serious) they failed to do? The dealership experience itself is great, friendly staff, and everything, but at the end of the day,it was not worth paying an extra bit for the piece of mind if it turns out that don't do what they are supposed to do. Bottom line: I had to bring my new car in the repair shop only 3 weeks after I bought it, and I am not happy about it... More
by clash2202
Employees Worked With
Ray
June 06, 2011
After having horrible experiences at other local MB dealerships, I recently decided to give Mercedes-Benz of Greenwich a visit. I was interested in a Certified Pre-Owned vehicle, and couldn't be happie dealerships, I recently decided to give Mercedes-Benz of Greenwich a visit. I was interested in a Certified Pre-Owned vehicle, and couldn't be happier with the level of service that I received there. It's a great feeling when you can talk to knowledgeable sales staff who are helpful and informative like Claudio. I really felt like I was part of the family, and Claudio did a great job keeping me informed and updated throughout the entire process. I highly recommend this dealership for their reputation which is well earned. Congratulations on making me feel at home and for making this process go so smoothly. More
by bdbello
Employees Worked With
Claudio Cirillo, Steve Kear
February 20, 2011
I purchased many used cars in my lifetime and this dealership offers the best prices on the best cars anywhere. Everyone involved was extremely helpful and very friendly in my experience purchasing m dealership offers the best prices on the best cars anywhere. Everyone involved was extremely helpful and very friendly in my experience purchasing my car. After taking delivery of my car, an unexpected problem arose. The manager, Steve took the time to introduce me to Vito in service and the two of them made sure everything was taken care of and that I remained a satisfied customer. I highly recommend this dealership to anyone. More
by ladybenz
Employees Worked With
Jay Careaga, Steve Kear
February 19, 2011
I bought a 2009 Infiniti G37X from Ronnie Dent back in October 2010 and my terrible experience with Ronnie Dent as well as the used car managers, Ritchie Russo and Steven Kear has continued now for 4 mont October 2010 and my terrible experience with Ronnie Dent as well as the used car managers, Ritchie Russo and Steven Kear has continued now for 4 months. My situation: When I purchased the car back in October 2010, there were certain items I wanted to make sure they fixed as a condition of my purchase. The items were replacing 2 tires as well as a short list of other fairly minor items. Since I live in Massachusetts, they told me to have the work performed by the Infiniti dealer near me and they would pay the bill. Since I like to have everything in writing, I insisted and they gave me an "I OWE" slip signed by a manager which outlined the work they would pay for. They even agreed to call the dealer in advance to arrange for my service and payment. Needless to say, they never did call Infiniti and after I had the work performed, I had to pick up the bill. Every time I call either MB of Greenwich regarding this, I get a different story ranging from "we already paid them", to "sorry, we will pay you back...you just need to speak to a manager", now it has lead to them not returning my calls at all. I have left 7 messages in total for Steven Kear (the used car manager). His phone is either incapable of making outside calls or he simply does not have the ability to call someone back. I will now be filing a report with the better business bureau and will be taking them to court. I could go into more detail as to the fiasco I went through with them, but I think the example above should be sufficient to dissuade anyone reading this from doing business with MB of Greenwich. In a nutshell, I have never experienced service like this in my lifetime....it is a miracle that they are still in business (or if, for some reason, the terrible service is limited to the three people I dealt with, that they are still employed there). More
by unhappyinMA
Employees Worked With
Steven Kear, Ronnie Dent, Ritchie Russo
February 19, 2011
Quite simply the best buying experience I ever had. Steve & Al clearly care about there customers & it shows. i will definitely buy again in the future & I will refer this dealership to my friends & family. & Al clearly care about there customers & it shows. i will definitely buy again in the future & I will refer this dealership to my friends & family. it is not easy to find a good trust worthy place to buy a car, but you can trust this Mercedes Dealership. More
by pasha 1000
Employees Worked With
Steve Kear, Al White
February 17, 2011
I saw a car on the internet that I thought I would like to buy I called and asked to see a one year old c-class, and someone told me I could see it Wednesday, but then it turned out the salesman I was ass to buy I called and asked to see a one year old c-class, and someone told me I could see it Wednesday, but then it turned out the salesman I was assigned to was out on Wednesday, and the car wasn't available that day, so I had to come back on Thursday. The car appeared in pretty good shape, a little crumbs in the trunk, but they said it would be spotless when I picked it up if I bought it. I was supposed to also be able to test drive a 2009 e-class, but Jack told me it was not available, that a salesman was driving it and was not in today. He said Christine hadn't told him I wanted to see it. So I couldn't do the comparison. I shrugged that off, as I thought I wanted the c-class, anyway. I came home and thought it over, then called the dealership and said I wanted to speak with Jack about buying the car, and I was told he was out. I left a message that I was interested on his voice mail, but 4 hours later, he hasn't called me back. Now I read about two people who bought what they thought were certified pre-owned and found out the cars had structural damage from unreported accidents. I guess I should be happy he didn't call me back. I think this dealership is screwed up. More
by kathflander
Employees Worked With
Jack and Christine
February 12, 2011
My son had been looking for a 2008 pre-owned Mercedes C300 sport in early December 2010. We did extensive research online and found a vehicle that had all the specs he wanted and had good price. The ve C300 sport in early December 2010. We did extensive research online and found a vehicle that had all the specs he wanted and had good price. The vehicle came up on various online auto car sites and listed Mercedes of Greenwich, CT as the seller. On Monday, December 13th, I sent my son and a family friend down to Greenwich to see the vehicle, when they got there, no such car existed. Or so they were told. Of course my son had forgotten to take the online reports we had printed just the day before, with him. So needless to say, they where not taken seriously and made to feel "ignorant" to say the least. It was obvious that it was a "bait" car listing.. They didn't spend much time there and left with the salesman stating that he would be contacting my son if "any" vehicle came in that met his specs. We never heard from the salesman or anyone else at the dealership. They ended visiting the Danbury Mercedes dealership right after they left the Greenwich dealership. They had such a great experience at teh danbury dealership that we ended up purchasing a vehicle that same day. I guess some things happen for a reason. In the end, the staff in Greenwich missed out on a sale because they "pre-judged" my son and his friend. Mr. Arthur Watson, Jr. should consider sending some his sales staff to more customer service training, they sure do need it. Along with training on how not to "pre-judge" the client. So glad they didn't get my money! F & M. Pereira More
by sexychop007
Employees Worked With
Fabio
