Mercedes-Benz of Greenwich

Great experience, very convenient We live in town but looked around - they had more vehicles in their inventory that fit our preferences than any other dealer within at least 100 miles We live in town but looked around - they had more vehicles in their inventory that fit our preferences than any other dealer within at least 100 miles. When we picked one we liked, Al made it extremely easy. He never made us feel like we were being pressured into a sale. So refreshing. Al went the extra mile to make it easy to return our prior MB lease and also to make the "new" car perfect for us. Anthony called after our visit to ensure we were well taken care of. The day after we picked up the car, we noticed a small dent on the bumper that we hadn't noticed when we picked it up. Al scheduled a repair within 48 hours and even gave us a loaner car. Overall great experienced and would highly recommend. More

"Impeccable Customer Service" John Ademaji displayed customer service that I am rating as "impeccable"!!!! He handled me with respect, professionalism, consideration, honesty and John Ademaji displayed customer service that I am rating as "impeccable"!!!! He handled me with respect, professionalism, consideration, honesty and most importantly with kindness. From the moment I met John and expressed to him my budget and concerns he never stopped working diligently to meet my needs. I want to express how happy and comfortable I felt walking out of the Greenwich Mercedes dealership after my initial contact with John and after I walked out with my car a few days later. In addition to working with an excellent salesperson being John, his manger Anthony Polisena introduced himself and informed me that he was also available for assistance if the need arose. I would highly recommend the Greenwich Mercedes dealership and look forward to upgrading in the near future. More

Above and beyond service I took my car in for some warranty repair work to be done and I have to say Anthony really went above and beyond to make sure i was completely satisfi I took my car in for some warranty repair work to be done and I have to say Anthony really went above and beyond to make sure i was completely satisfied and that all my concerns were taken care of. There was one issue in particular that another dealer had completely overlooked and Anthony immediately knew what the issue was and had it fixed. He's won the loyalty of this customer, that's for sure. More

Great overall experience Purchasing a car can and usually is stressful, but not when you are working with a class act salesperson like Joe Carbonell at Greenwich Mercedes Benz Purchasing a car can and usually is stressful, but not when you are working with a class act salesperson like Joe Carbonell at Greenwich Mercedes Benz. He was very attentive to all of our needs and his timeliness on getting all of our questions answered was nothing I've experienced before. It was such a seamless process, that I would recommend working with Joe and the rest of the staff at Greenwich Mercedes Benz to anyone looking for an amazing car and just a great overall experience. More

Very pleased with my purchase and with my experience through New Country. Paul was terrific. Very informative regarding the vehicle. Mark, the finance manager was also very clear regarding the finance through New Country. Paul was terrific. Very informative regarding the vehicle. Mark, the finance manager was also very clear regarding the finance. More

So here's my experience with MB of Greenwich. I came from a family who lives and breathes Mercedes Benz. My family owns a S550 and a ML350. I own a C class. I have previously dealt with MB of White Plai from a family who lives and breathes Mercedes Benz. My family owns a S550 and a ML350. I own a C class. I have previously dealt with MB of White Plains (excellent service and highly recommended). I was looking for a used benz and happen to find a 2004 S500 4Matic with 82000 miles listed with MB of Greenwich. I decided to go in and check out the car. I went in december 26th and was paired with a sales man with the name of Joe Carbonell. Let me tell you this guy had NO absolute knowledge of the car he was showing me. I kept teaching him and telling him the features instead from whatever little i knew or read about the 2004 S-class lol. He did mention he was knew at the dealership and was learning his way around, but seriously this is MB we are talking about, not Toyota or Honda. I had called and made an appointment that morning, and when you know you have a customer coming in to see the car that evening, the least you could do is learn the basic features and functionality of the car right? I was surprised MB even hired the such a guy. The guy was friendly and nice and i did give him the benefit of the doubt cause i really liked the car and iam a big fan of MB. The car was clean and well maintained and i was ready to cut a deal here. I did have some basic questions on the car though, the main being the cost to repair a worn out ball bearing the workshop had found during the inspection of the car. This guy had no clue whatsoever, but did promise he would get back to me the next day with more details on the car. Next day was Friday December 27th. I did not hear from him all day. I really liked the car and wanted to get it over the weekend so i decided to call him back and follow up instead (gone are the days salesman used to chase customers lol, i joked). He did not pick up so i left a message. He calls me finally before close and apologizes saying he had a busy day etc and will get the info to me first thing saturday morning. Saturday morning he calls and explains it would be about $600 for the part. I was fine with it and told him i am coming in to finalize things. I went in to make a deal. Then it gets worse. This is the exact details- 1) Cost of car was lowered to $12900 form a previous high. Mind you the car was sitting on their lot for close to a month with no buyer 2) He gave me a total breakage (giving approx figures here since i dont remember exact numbers) of $12900+$600(Part to be repaired)+ $774(taxes)+$400(documentation). it came to around $14900 i remember. This was slightly over my budget i had in mind for a 10 year old car with 82000 miles. I also knew KBB was way lower for this car. Now comes the fun part. Obviously NO ONE in this world goes into a dealership paying the asking price right? So i tell him to forget the repairs for now ($600) which would bring the total+taxes down to $14K and change. i say change because i think he originally added the $600 to the listing price and then calculated the total sales tax LOL, which i pointed out to him btw. Having experience from previously buying, I thought i would start low and then ofcource there is the cat and mouse game and we usually come upto a common number and seal the deal. I tell him i will give you $11500 for the car, including taxes and fees and patiently wait for his response. To my surprise he just shakes my hand and tells me sorry, he cant do the deal in the amount and wishes me goodbye hahahha. I was surprised by this guy. Doesnt he know how it works or is he really that dumb? My wife really liked the car so i lowered by dignity and ego here a little and even hinted that i would go up in my offer if he was ready to talk, but this guy just stood up? I mean whatever happened to taking the offer to your manager and coming back with your lowest price etc etc? I was so surprised with this guys behavior and ignorance that i decided to walk out and would not buy this car even if i would get it for free now. And to top it off he had no knowledge of the product he was selling so i was glad it never worked out. Nothing against MB of Greenwich here, iam sure they might be good but unfortunately i did not get to experience their stellar customer service here. Oh, did i mention while showing me the car, Mr Joe kept telling me how one of their mechanics wanted to purchase this car? Hmmm...guess it all makes sense now Well i probably wont ever go back there because of one bad experience, Too bad for that. I am sticking with MB of White Plains for now. More

I was really looking to buy a vehicle from a private individual since I thought that's where the best deal were, but I stumbled upon a Jeep I liked online and it was priced right. When I saw the dealers individual since I thought that's where the best deal were, but I stumbled upon a Jeep I liked online and it was priced right. When I saw the dealership that was selling it, I was even more interested because I felt like a place of this caliber would stand behind their product. I was not disappointed and my hunch was right on the mark. Joe Carbonell was absolutely fantastic and I would definitely recommend him to anyone in the tri-state area looking for a vehicle. The transaction was painless and we were able to honestly discuss everything over the phone before I got there. There were some minor cosmetic defects with the vehicle that Joe told me about before I even saw it and they were taken care of promptly before I picked it up. Car is fantastic, even came with a full tank of gas to boot. I have already sent some of my friends down and will continue to do so. Dealership is good, but Joe is second to none. No hassles, no gimmicks, very efficient transaction PS - I don't like used car salesman. More

The salesman, Joe Carbonell, was helpful, not aggressive, and knew his vehicles. He was friendly without being unctuous. He was frank for the most part as to the advantages and disadvantages of the used cars and knew his vehicles. He was friendly without being unctuous. He was frank for the most part as to the advantages and disadvantages of the used cars we looked at. He knows his job and he does it well. I would recommend dealing with him. More

Joe Carbonell is beyond wonderful to work with. He's so helpful, friendly and he went the extra mile to make sure things went smoothly with my purchase. I love my Mercedes C300, it is the car I was look so helpful, friendly and he went the extra mile to make sure things went smoothly with my purchase. I love my Mercedes C300, it is the car I was looking for. He is a true pro. I highly recommend working with him!! More

This dealership was very misleading on their pricing. They had taken advantage of a woman on everything. They gave me a low trade in price, 1.0% higher interest rate and had added charges which were neve They had taken advantage of a woman on everything. They gave me a low trade in price, 1.0% higher interest rate and had added charges which were never explained. My family is a repeat buyer at this dealership. We definitely did not get a compatiable price compared to competitors. I would not recommend this dealership to anyone. More