Mercedes Benz of Greenwich

misleading marketing and irresponsive manager's assistant to be fair – total price I was offered for service B – is somewhat market fair in general (though other dealer in NJ currently has a much better offer to be fair – total price I was offered for service B – is somewhat market fair in general (though other dealer in NJ currently has a much better offer) but I ran into few issues with the dealer: service B includes 2 major components – oil change and break fluid flush – that’s 100% REQUIREMENT by the manufacturer (not a recommendation – please download manual from www.mbusa.com). So I checked other dealers around and everyone was performing that B service for ~ 600-650 according to the requirements (meaning both oil+break fluid). Greenwich stands out offering B service for ~ 450 – hm…looks attractive/fishy at the same time…after I dropped off my car I was told that “THEIR B service” will not include break fluid flush and it’s gonna cost me another 150 or so (if I want to get it - technically I have to get it otherwise how can I claim that I comply with requirements to keep my warranty valid). service agent truly believed that the break fluid flush is a recommendation and not a requirement and thus they offer it as an add on (later on their manager said that they kind of know that it’s a requirement but they present it as a “recommended requirement” – again sounds like fishy practice for me). In reality it’s deadwrong (call mbusa mainline) – if you state that you perform B service you have to meet all requirements (and other dealers around realize and follow it). Net to net – I did not like that I was attracted by low price and then was offered to pay full price (ultimately I got my price reduced after spending hours of arguing) – not a good practice/experience. But going further – please do yourself a big favor – check Benzel-Busch in Englewood, NJ – they currently have a special where you pay ~500 (depends on the model) and get full B service (meaning FULL according to all requirements) and promise to do it within 1.5 hours or it’s FREE! I had the best ever experience of buying a car there as well. More

Good Dealer It is nice to find this dealer. Armanda is very nice and very helpful. I will definitely recommend my friends to buy cars from them. It is nice to find this dealer. Armanda is very nice and very helpful. I will definitely recommend my friends to buy cars from them. More

Terrific Experience This is the 3rd vehicle my family has purchased over the last 3 years and this was a terrific experience. We first visited a dealer in Northern Que This is the 3rd vehicle my family has purchased over the last 3 years and this was a terrific experience. We first visited a dealer in Northern Queens. The salesman was nice enough but the price was at least $3000 higher than everyone else. We left our contact info since they didn't have the color we wanted and they never even called us back. Came to Mercedes Greenwich and dealt with both Joe Carbonell and the manager Anthony. The price was the lowest by far and we really didn't haggle. Service was top notch. We came in with 3 young children and Joe went out of his way to make them feel comfortable. We were able to complete the deal and drive away in just a couple of hours. Honestly, we didn't expect to buy a car that day but the deal was good and the car was the right color and mix of options. There was no point in shopping further. As with any car buying experience, the finance guy offers added options but he was the least pushy of any finance person I have ever dealt with. Throughout the whole process, I'm not sure I could have expected more. The price was great, the service was top notch, and the car is CPO and terrific. It was worth the trip from Northern Queens. More

BDC is struggs quick shout out to Christine Larrea for NOT doing her job. I called one day before coming to see an S550 and then the day of to confirm that it was st quick shout out to Christine Larrea for NOT doing her job. I called one day before coming to see an S550 and then the day of to confirm that it was still available, since I was driving a distance of 220 miles to come buy the car. I am just happy that in those three hours, she was able to call me to inform me to waste my time-- NOT. but-- the car was "just sold" and it is all okay because they said "we are sorry". Good thing Prestige Mercedes was on the way back home. I will forgive her, because according to my salesman, she "works in BDC and doesn't know any better". best of luck Christine, with practice you will become better. More

Drove past 5 MB dealerships just to buy from MB Greenwhich! Lou Kocaj gave us a reason to drive 1.5hrs for a great price & amazing shopping expierience. First MB in the family. 5STARS ALL AROUND! Lou Kocaj gave us a reason to drive 1.5hrs for a great price & amazing shopping expierience. First MB in the family. 5STARS ALL AROUND! More

Hats off to Anthony Polisena and Team I'd like to say a special thanks to Anthony Polisena, Al White and Lou Kokase for their prompt and professional service at Mercedes-Benz of Greenwich. I'd like to say a special thanks to Anthony Polisena, Al White and Lou Kokase for their prompt and professional service at Mercedes-Benz of Greenwich. This was my first Mercedes purchase and they were able to put together a great deal at the busiest time of the month. I contacted their office on Friday with a specific inquiry and they were able to assist, put together a very fair deal and have me on the road the next day. Thanks again guys, great job! Dan More

Excellent Service by 3 Amazing Employees! Anthony Polisena, Scott Pechkis and John Ademaj are the reasons why this purchase I made was a truly a memorable experience. They not only gave me 5 Anthony Polisena, Scott Pechkis and John Ademaj are the reasons why this purchase I made was a truly a memorable experience. They not only gave me 5 star service, I left feeling like I got a great deal on my purchase and drove away with my new Mercedes ML 350 knowing all the ins and outs of the car. They all took the time to walk me through every feature of my new car and were extremely patient doing so. I did not feel like they were done with me once we signed all the papers...they truly wanted to make sure I was happy with my new car and most importantly handed me their personal cell phone numbers just in case I had any questions I needed answered immediately in the operation of the car. 5 STAR EMPLOYEES-5 STAR DEALERSHIP-THEY STAND BEHIND THE BRAND ALL THE WAY! TOP NOTCH TO SAY THE LEAST. More

MY car shines brighter then the day I purchased it! I usually do my summer time detail after the winter and I was blown away!!! My car looks better then it did the day I drove it off the show room floor I usually do my summer time detail after the winter and I was blown away!!! My car looks better then it did the day I drove it off the show room floor a year ago! My headlights look amazing and the interior is spotless! This is why I spend the extra $ for detail at MB of Greenwich over a car wash store because of the quality of work! Carlos was very professional and helpful! Freddy was a pleasure to speak with as well and did a great job getting rid of all the dirt and filth from winter! I can not recommend the detail department enough for their superior quality of work! Thank you see you in 3 months!!!! More

Great experience, very convenient We live in town but looked around - they had more vehicles in their inventory that fit our preferences than any other dealer within at least 100 miles We live in town but looked around - they had more vehicles in their inventory that fit our preferences than any other dealer within at least 100 miles. When we picked one we liked, Al made it extremely easy. He never made us feel like we were being pressured into a sale. So refreshing. Al went the extra mile to make it easy to return our prior MB lease and also to make the "new" car perfect for us. Anthony called after our visit to ensure we were well taken care of. The day after we picked up the car, we noticed a small dent on the bumper that we hadn't noticed when we picked it up. Al scheduled a repair within 48 hours and even gave us a loaner car. Overall great experienced and would highly recommend. More

"Impeccable Customer Service" John Ademaji displayed customer service that I am rating as "impeccable"!!!! He handled me with respect, professionalism, consideration, honesty and John Ademaji displayed customer service that I am rating as "impeccable"!!!! He handled me with respect, professionalism, consideration, honesty and most importantly with kindness. From the moment I met John and expressed to him my budget and concerns he never stopped working diligently to meet my needs. I want to express how happy and comfortable I felt walking out of the Greenwich Mercedes dealership after my initial contact with John and after I walked out with my car a few days later. In addition to working with an excellent salesperson being John, his manger Anthony Polisena introduced himself and informed me that he was also available for assistance if the need arose. I would highly recommend the Greenwich Mercedes dealership and look forward to upgrading in the near future. More