Mercedes-Benz of Grapevine

Buying a car from Park Place Mercedes was truly a hassle free experience. Marty was an excellent salesperson and a pleasure to work with. He answered all our questions and was very knowledgeable about the free experience. Marty was an excellent salesperson and a pleasure to work with. He answered all our questions and was very knowledgeable about the product which he was selling. I would return to Park Place in the future and would recommend to all my friends. More

We rate our experience at the top with our Mercedes Benz dealer. It was a very easy and streamline experience to purchase our new vehicle. Everyone is very friendly and extremely helpful. Our salesman dealer. It was a very easy and streamline experience to purchase our new vehicle. Everyone is very friendly and extremely helpful. Our salesman made us feel right at home and a fun experience for us as well. More

Tony is a consumate professional who knows how to really deliver. He was extremely helpful a few years ago helping my daughter and later my daughter-in-law purchase their MB C300. Even when it comes to ro deliver. He was extremely helpful a few years ago helping my daughter and later my daughter-in-law purchase their MB C300. Even when it comes to routine servicing Tony is always there with a smile and making sure they are well taken care of. This is what brought me to purchase a 2011 MB E350. I will be back in September to purchase the new 2012 MB M350! What a pleasure it is to deal with someone who is genuine, understands his products and makes good on the deal! Without a doubt I will be a repeat customer. More

Russ has waited 12 yrs to sell us another Benz. He is personable/patient/ great with customers. Wouldn't think of buying a Benz from anyone else. John made the transaction almost painless. He was funny personable/patient/ great with customers. Wouldn't think of buying a Benz from anyone else. John made the transaction almost painless. He was funny and explained the benefits of extra coverage well. Back to Russ: we had 2 MB's. Sold the 12 yr old sports car to son. The 24 yr old car needed repair and that's the only reason we decided on a new one. The old one is a diesel and a great car. Having repaired and will make decision about keeping. But due to reliability of Benz we saw no reason to get a new one. As I said there was never a doubt when the time came where to go and who to deal with. Just Russ! He goes out of his way for client satisfaction. That extra mile! I hope he is around when the next Benz is purchased although I'm guessing he may want to retire some day and our cars do last a LONG time!!! Cindy Bandy More

Scott was very cooperative and helpful. I felt very comfortable dealing with him over the phone, more then few sales reps. I meet here in Houston. I have visited 3 dealers and I end up buying form a sa comfortable dealing with him over the phone, more then few sales reps. I meet here in Houston. I have visited 3 dealers and I end up buying form a sales rep. I talked to over the phone. because, Scott is thoroughly knowledgeable of his cars, thereby understanding and responding to my " few " inquiries. he always answered his phone and was available all the time for my calls. I do love my car and I am enjoying it everyday.. Thanks again for everything. More

Russ was first of all a great salesmen. He took time to explain everything about the car and also took time to listen to what we wanted in our new car. He worked tirelessly to find the car that had everyt explain everything about the car and also took time to listen to what we wanted in our new car. He worked tirelessly to find the car that had everything and more of what we asked. He made us feel so comfortable and never seemed to rush us into the car he had on the lot. He heard what we were looking for and worked hard to make us happy and not settle for a car that only had some of the options that we requested. He truly deserves a raise and definitely appreciation for the excellent service he provides for Park Place. I will definitely come back to Russ in the future for another new car and I will definitely tell all my friends about Russ and the excellent service provided by Russ and Mike in the finance dept and all the people we encountered at Park Place Grapevine. My wife and I, along with my parents appreciate and thank Park Place Grapevine, especially Russ and Mike for making our first new car experience such an enjoyable and great experience. More

We purchased our 2011 Mercedes E350 two weeks ago and my wife and I could not be any happier with our decision to purchase another Mercedes from Park Place Mercedes, Grapevine, Texas. Our sales associate, wife and I could not be any happier with our decision to purchase another Mercedes from Park Place Mercedes, Grapevine, Texas. Our sales associate, Doug Prince, made our buying experience an effortless and pleasurable time at the dealership. PPM @ Grapevine and Doug Prince bent over backwards to make the experience an enjoyable time. Doug was not a hard sale type of guy, but listened to what we wanted and fulfilled in every aspect. Probably, the most gratifying trait about Doug is the way that he treated my wife during the time at the dealership and after the fact. He treated her as a customer not just a tag along. He presented himself to her, reach out to shake her hand and the big thing is he listened to her and her wishes as well. He is the first automobile salesman to extend a hand to her and didn't brush her aside like so many other men do. In the past week we purchased the Mercedes Extended Warranty and my wife stopped by the dealership to sign the paperwork and Doug escourted her to the finance department and took very good care to see that everything was complete in the purchase. My wife and I feel like we have a good friend at the dealership and I feel that she can call on Doug anytime to take care of any problem or question that she may have. One last note, The dealership at Grapevine is a brand new location and is fantastic. All of the people go out of their way when you bring your car in. I think anyone would be impressed. Many thanks to Doug. More

The entire purchase experience can be described as very pleasant, honest, hasslefree but professional. Pricing was a little but understandable values comes with a tag. pleasant, honest, hasslefree but professional. Pricing was a little but understandable values comes with a tag. More

We received excellent service from Andrei, Philip and John; incredibly nice guys all around. We were very well taken care of and will definitely do business here again. John; incredibly nice guys all around. We were very well taken care of and will definitely do business here again. More

Once again I was very happy with my experience at Park Place. Everyone that I came in contact with was great and I will continue to recommend them. Place. Everyone that I came in contact with was great and I will continue to recommend them. More