Mercedes-Benz of Grapevine

This is the fifth car I have purchased in the last 8 years from this dealership. I will never drive anything other than a Mercedes. More importantly, I will never buy a car from anyone other than Don years from this dealership. I will never drive anything other than a Mercedes. More importantly, I will never buy a car from anyone other than Don Vaughan, he is honest, sincere and I know I can trust him and his recommendations. I had to deal with the Fort Worth dealership last year for a service related issue when MB wouldn't tow to your previous office in Bedford since I was 2 blocks from the FT/W location. Although their service department was adequate, the service department of the Grapevine dealership is absolutely excellent. I was used to having the finances done by Andrei Martine, since he was promoted I dealt with John who was also great. I recommend your dealership for service and Don for anyone that wants a new car. The best way to explain how much I value and appreciate the treatment I ALWAYS receive from anyone at Park Place Grapevine that I come in contact with is to ask how many of your customers have bought 5 cars in 8 years AND MORE IMPORTANTLY, how many of your customers bring home baked desserts to the staff including the service department...... I came in on 12/28 to bring baked goods and visit for the holidays and left with a new car! As usual, an unplanned purchase once Don told me about the new features of the ML350 which I have wanted for a couple of years. Thanks for having such a great team. More

Mercedes-Benz employee, Don Vaughan, was extremely considerate of our wishes, almost intuitive. When we first began looking at the Mercedes, he provided all the information we needed, answering all o considerate of our wishes, almost intuitive. When we first began looking at the Mercedes, he provided all the information we needed, answering all our questions without the high-pressure tactics one often encounters. After looking at several other makes, we returned to Park Place and Don. We always felt he was straight-forward and honest. I would gladly recommend him to anyone interested in a Mercedes. More

I recently purchased a vehicle here out of state and it was the best experience I've had purchasing a vehicle. I highly recommend this place, including my sales person David Park. Very happy with all aspec was the best experience I've had purchasing a vehicle. I highly recommend this place, including my sales person David Park. Very happy with all aspects of my buying decision at Park Place Grapevine. We will certainly buy from Park Place again! More

Kat was a great sales person and I will go back to buy more vehicles from her. I will recommend her to all my friends and family who are in market for a new car. more vehicles from her. I will recommend her to all my friends and family who are in market for a new car. More

Overall, the experience was good. We arrived at 1pm on Friday, December 30th, and finally left at 6pm that evening. Finding keys to test drive and searching for certain vehicles took longer than expected Friday, December 30th, and finally left at 6pm that evening. Finding keys to test drive and searching for certain vehicles took longer than expected. More

I traded in my 2007 GL and Leased a new ML, Kat and Jennifer went above and beyond To make sure I was taken care of perfectly. I own my own business and am well Aware of the value of a good employee. Jennifer went above and beyond To make sure I was taken care of perfectly. I own my own business and am well Aware of the value of a good employee. They made it a pleasure to Buy my car! I cannot tell you enough how completely fantastic My sales experience was and am recommending Kat and PPM to my Own employees and customers. Thank you for highering component, Compassionate sales associates! I will never buy a car from ANY where else. You have made a customer for life. More

I really hadn't considered buying a Mercedes but Marty greeted my husband and I on a Sunday and not only met us when the dealership opened the next day but made buying a car the most plesant experience I' greeted my husband and I on a Sunday and not only met us when the dealership opened the next day but made buying a car the most plesant experience I've ever had. The level of service we received was truly exceptional and we will not hesitate recommending our family and friends. Thank you! More

Very nice experience with this dealership - better than the other 3 dealerships I have dealt with previously. Sales staff very knowledgable and professional, not pushy but eager to assist without pressure the other 3 dealerships I have dealt with previously. Sales staff very knowledgable and professional, not pushy but eager to assist without pressure. Did not mind spending time with us even before we were ready to purchase. We will be coming back for some of our scheduled maintenance. More

Mr. Prince gives great attention to the client without being overbearing. He answers the questions accurately and has gone out of his way to get us the car we wanted. Though we live in the Park Cities w being overbearing. He answers the questions accurately and has gone out of his way to get us the car we wanted. Though we live in the Park Cities we elected to drive out to Grapevine and purchase from Mr. Prince, and have had an excellent customer service experience. We were referred by another Park Cities family who had an excellent experience at your dealership. More

Honest, sincere sales person. Would be satisfied doing Honest, sincere sales person. Would be satisfied doing business with Kurtis in the future. Very happy with all aspects of my buying decision at Park Honest, sincere sales person. Would be satisfied doing business with Kurtis in the future. Very happy with all aspects of my buying decision at Park Place. More