Mercedes-Benz of Grapevine

Scott and Bassem were wonderful, they made our purchase extremely peaceful. I would recommend this dealership to anyone who is searching for a vehicle. Thank you! extremely peaceful. I would recommend this dealership to anyone who is searching for a vehicle. Thank you! More

Our salesman Mike was terrific. Not only was his product knowledge excellent but he was able to establish trust with the client. Although Mercedes is a great product I would never by a car from someone I d knowledge excellent but he was able to establish trust with the client. Although Mercedes is a great product I would never by a car from someone I didn't trust or like. Sales profesionals like Mike are key to the long term sales success. I am retired from an international marketing / sales position with Bell Helicopter. Mike meet all my expections of a consumate salesman. Well done. Will no doubt buy from him again should the necessity arise. More

We had a wonderful experience buying our first Mercedes! Mike McAlllister was great in making the deal wonderful. Everyone was very friendly. I would not hesitate to do business their again. Mike McAlllister was great in making the deal wonderful. Everyone was very friendly. I would not hesitate to do business their again. More

I recently purchased a Certified Pre-Owned vehicle. i found that the customer service was great. No one really hounded us as we looked around the certified pre-owned lot. When we were finally ready to sp found that the customer service was great. No one really hounded us as we looked around the certified pre-owned lot. When we were finally ready to speak to the sales agent, he was more than willing to answer any questions we had. They worked with us on the pricing, and we did not feel like we were being taken to the cleaners. More

Don was very patience and helpful as we considered several options before we made a decision on a car. He answered all of our questions and made the time spent at the dealership as pleasant as possib several options before we made a decision on a car. He answered all of our questions and made the time spent at the dealership as pleasant as possible. Don gets an A plus along with the other personnel at the dealership. More

Philip was a consummate professional. Extremely professional,walked us through the Certified Pre-Owned Guarantee,made us an excellent deal on the car,superior service beginning to end. Park Place m professional,walked us through the Certified Pre-Owned Guarantee,made us an excellent deal on the car,superior service beginning to end. Park Place made the difference in our selection process,Philip came to my office to pick me up for delivery of my car.He absolutely was wonderful and did not come across pushy which is a plus in my book.Go see Philip today! Mrs.James More

I came in for service to Park Place Bedford while undergoing cancer treatment - I was stage 3 C - and had just left my oncologists and had had radiation and was literally wesring the chemo pack and w undergoing cancer treatment - I was stage 3 C - and had just left my oncologists and had had radiation and was literally wesring the chemo pack and was very sick but I needed my Mercedes G 500 worked on. I live in Keller, TX & my cancer treatment is at Baylor Irving so PPB is on the way home. I am a single mother with a 10 year old at the time. I do not have any help so I have to handle my auto repairs and services myself. Believe me I wanted to be home in bed. My ususal salesman was not there anymore and my customer info was given to John Picnic for future sales. I had bought 3 mercedes myself from Zo at Park Place Bedford and had even brought him customers who bought numerous mercedes. In 3 years I was related to 6 sales at Park Place Bedford (which Picnic told me meant nothing that there are some customers who buy and sell hundreds of cars a year with PPB). Anyway, I ended up walking out with a new $32,000 car with an $1100 payment for 60 month, and I left my G wagon which was valued at $30,100 for a trade and was given $6,400 in the trade. I kept questioing what we were doing as I knew the math was not right. I really did not want to trade the G Wagon and if I had not been sick from the chemo and high from the Vicodin I was on for the excrutiating pain from the radiation I was receiving at 3 points around my hips (butt) in hopes of shrinking the lemon size tumor in my lower colon. Anyway, I understood that I was testing the new car out for the week and would return it on my next chemo/radiation treatment 3 days later. 3 days later I went back to PPB on my way home thinking I would return the new car & get my G-Wagon back. When I got there I was told John Picnic was not available, I looked around for him as did my daughter, but I was told PPB had sold my G-wagon to another dealer and they would not be able to get it back. I actually racked it down to a dealer in Addison, TX who had already sold it for "several thousand dollars over $30,000" (quote). I was sick about losing my G-wagon. My young daughter cried as she called it "truckie" and was very attached to the car (we had spent hours in it traveling all over Texas). John Picnic did not return ANY of my calls. He had another salesperson call me impersonating the General Manager and that guy told me he would help me. He never did. I could go on and on about what PPB did to me. They tricked me, they took advantage of me and my attorney is contemplating a lawsuit. I do not want to add the lawsuit to my schedule right now as I am still undergoing cancer treatment and am trying to stay calm. I get so upset about this. I begged PPB, Mercedes Benz USA, Merciedes Benz Roanoke, all to help me and they ignored and/or refused me. I was really shocked about what happened and sad also as I loved my G-wagon. My former salesman Zo had found the G-wagon for me in Florida and had it brought to me special. He was a great salesman. What does around, comes around. PPB needs training in ethics & integrity. More

VERY HARD TO TALK TO ANY BODY EXCEPT OPERATOR, PAID FOR SERVICE, BUT DID NOT GET RECEIPT I WAS TOLD GOING TO GET RECEIPT IN MAIL, AND FAX BUT DID NOT GET IT IT;'S BEEN OVER TWO WEEKS BRIAN ATCHISON ON SERVICE, BUT DID NOT GET RECEIPT I WAS TOLD GOING TO GET RECEIPT IN MAIL, AND FAX BUT DID NOT GET IT IT;'S BEEN OVER TWO WEEKS BRIAN ATCHISON ONLY RETURN MY CALL ONE'S OUT OF 5-6 TIME I LEFT MSG, VERY VERY BED CUSTOMER SERVICE AND INSIDE OF DEALER I DID NOT SEE ANYBODY FRIENDLY OR SMILING AND I STILL DON'T KNOW WHAT THEY DID OR WHAT PARTS THEY USED TO FIX MY CAR More

My car has electrical problems that have had it in the shop for most of the past three months. The warranty has almost expired. First I was told that by Mike Garthoff that Mercedes would continue to honor shop for most of the past three months. The warranty has almost expired. First I was told that by Mike Garthoff that Mercedes would continue to honor the warranty since with respect to these electrical problems, but that they would not put it in writing (I couldn't get Mercedes to speak to me directly). Now after many trials and tribulations, I find that the original owner of the car returned it to the dealer after about six months after having approximately 8 visits to the shop within that time frame. For a new $40k car! Park Place never disclosed this to me. Mercedes refuses to buy the car back. Now I find out my uncle had to sue the SAME DEALERSHIP for their failure to fix his recurring electrical problems before the warranty ran out, and then attempting to charge him an arm and a leg for repairs of the same issues as soon as the warranty ran out. I would like to know if others have had the same issue. At least I can re-use a lot of my uncle's complaints against these unscrupulous people! More

The service rep is not to blame. I purchased a new 2005 E320 cdi in 2005. I have spent $8000 plus in maintaining my 3 year old vehicle. Two service reps at Park Place Mercedes confirmed I purchased a lemo E320 cdi in 2005. I have spent $8000 plus in maintaining my 3 year old vehicle. Two service reps at Park Place Mercedes confirmed I purchased a lemon but Park Place will not stand up to it. Please know my experience with Mercedes has been horrible and the public needs to know the dealership will not honor lemons after the warranty runs out. Consumers beware! More