Mercedes-Benz of Escondido

This dealership has changed a lot since new ownership has come in. You show up to have your car worked on and it takes them forever to give you a loaner. The salesmen seem shady and slimy. Patrick who uses t come in. You show up to have your car worked on and it takes them forever to give you a loaner. The salesmen seem shady and slimy. Patrick who uses to work there was awesome. But this new pack is not who you want to buy a car from. Go to a different dealership. Be sure to read the reviews because a lot of us are saying the same thing. Shady! More

Nighmare Dealership Here is my very sad story. I really hate myself for trusting these people, I lost so much money it's crazy. Little over a month ago I bought a nice AM Here is my very sad story. I really hate myself for trusting these people, I lost so much money it's crazy. Little over a month ago I bought a nice AMG C63 Mercedes. I decided to come out of my comfort zone and get this car for my 30th birthday. Car Price Tag was $87,803 I gave them $21,000 down payment and $11,000 - Mercedes Security Deposit. I was happy and excited to drive that car back home. I never owned Mercedes and Mercedes definitely earned a new fan that day. I loved that car, I loved it so much that after driving it for a few weeks I decided to ask my sales rep. if I can pay the difference and upgrade it to a better Model S, they had it in the showroom, it was $6,000 dollars more than mine. I asked if they had any programs that will allow me to upgrade my car since it was very new. Some companies starting to offer a Step-Up or Upgrade programs, if you owned their product for less then a month or sometimes even 60 days they will let you pay the difference and get a better model. I was not sure and decided to ask if that was possible. My sales rep. said - "Of course Alex, just bring your car and check, and we will put you in a new car. Monthly payments will only increase 60 dollars” - he said. My monthly payment for the Mercedes I had was $1,163. I thought, upgrading and getting better/faster car with additional options such as moonroof, heads up display, better suspension etc etc. worth additional $60 per month, not that bad. When I arrived at the dealership, I heard a lot of “warm” words thrown my way such as: “Bro”, “Friend”, “Because I like you, I’m going to make it work”, "Trust me, this is an amazing car”, “You’re so lucky”, “My manager usually want people to pay more on top of this price tag, because everyone wants this car so much.” and etc. I felt like I was doing the right thing and these people are really awesome, helping me to get a “dream car”. I test drove new car and was really excited to get it. After that I went to sign a deal. They said, “You just need to sign miscellaneous paperwork and you’ll be on the way back home in a new car”. Salesperson pointed with his fingers where to click on an iPad, it will put my initials automatically everywhere and we’re good to go. After I tapped on his iPad I asked about the papers, If I can get them right the way. He said he will send all the new paperwork to me via email later. I jumped in my new car and left. When I got back home later that night I decided to check out the PDF docs he sent me. I was shocked, as I went through the papers I discovered that my Previous Car, that I bought for a $87,803 with $20,000 Down Payment, plus $11,000 Security Deposit WAS TRADED-IN by me for a …. Seventy Five Thousand Dollars - $75,000. They also used my 20K Down Payment + $11,000 Security Deposit to pay the difference, it was all gone. I drove previous car for only several weeks, it had around 300 miles on it. I didn’t even removed protection tape from metal parts inside of the car - it was a brand new - beautiful car and it was processed as a trade-in. My new payment went up $400 dollars to $1,490 per month. First thing in the morning I drove back to the dealership it was less than 10 hours after I left Escondido Dealership with the new car. New car didn’t even had 5 new miles on it. I respectfully spoke with multiple people, tried to explain to them the situation - that I was under the impression that I was returning my car and not trading it in. I was asking if they can unwind/cancel it and get my old car back, it was still parked on the lot. Absolutely nobody wanted to help, I spoke with management, they offered me - New tires and Breaks for free for my new car - as compensation. No one disclosed to me that my car was traded-in, how much money I’m trading it in for and etc. Not a single person even pronounced the“Trade-in” word in front of me. They totally knew that this was a horrible, horrible deal. They acted like my friends, while intentionally skipping important information and saying paperwork was - miscellaneous things. The worst thing is, that I can’t even enjoy my new car. I feel abused and betrayed. It was very stupid of me to trust these people. I despise Mercedes Benz as a Brand now, how they allow Dealership like this to rip off their customers without stepping in and requiring them to be transparent. They earned my trust, money and loyalty with the first car and they abused all of that with their next opportunity. I’ll do my best to spread the word and help people to learn from my mistake. It’s crazy what people can do to you while smiling in your face. Choosing Mercedes Benz Escondido was my life's worst mistake. Corporate Mercedes Benz will refuse to assist you with any concerns you bring to them and redirect you back to the dealership. They’re pretty much-allowing dealership to do anything they want and it’s a disgrace. Happy Holidays Everyone and Happy New Year! Be smart, read what you sign. Mercedes Benz - NEVER AGAIN! More

Not honest!! I took me 2006 Mercedes E350 for check engine light. I was given an estimate of almost $5,000 to fix all the defects found by the technicien. From al I took me 2006 Mercedes E350 for check engine light. I was given an estimate of almost $5,000 to fix all the defects found by the technicien. From all the items I decided to replace only the engine belt. The written quote was $245.00 I ended up paying over $400. This I think is unfair. I emailed my complain to the service advisor. I have not heard from him. More

Horrible buying experience. They lie and use all of the tactics that xxxxty dealerships use. Worse than a used car lot experience. NEVER BUY A CAR THERE! tactics that xxxxty dealerships use. Worse than a used car lot experience. NEVER BUY A CAR THERE! More

New ownership, beware! Terrible Service I've been taking my Mercedes to Escondido for multiple services because they got the job done right and customer service was great. They were recently I've been taking my Mercedes to Escondido for multiple services because they got the job done right and customer service was great. They were recently purchased and since then, I have been wasting my money with them. They take my car all day and can't even perform basic service. I asked them to lube the doors and sun roof because they were squeaking and after having the ~$700 Service B done, I got home and the doors and sun room still squeak! I wont be servicing my Mercedes here any longer. I left Temecula Mercedes because they have tried to sell me parts that were not needed multiple times, I guess it's time to locate a new dealer or maybe an Indy shop. More

Car buying purchase was a nightmare!!! -Ben Horrible experience buying a car from them, Max in sales was great. Very attentive and honest about pricing. Shawn the General Sales Manager was very Horrible experience buying a car from them, Max in sales was great. Very attentive and honest about pricing. Shawn the General Sales Manager was very arrogant from the moment he walked up to negotiate. I had to come back the next day because Moby in F&I was trying to sell me a service package originally for $50 on top of my monthly payment to cover my next 3 services. Then he went down to $40 a month then it was "alright bud I'll do $10" then it was "I'll just include it in, does that work?" We negotiated a price with Shawn in sales, and for him not to pay attention or make sure this gets done the right way shows what kind of "customer service" this dealership is backed by, pathetic. Went to F&I came out with $50 more a month because of "taxes". Found out from my uncle the next day that the service wasn't included, Moby moved the numbers around and put it in anyways. I had to drive 23 miles each way the next day on a Sunday to get this resolved. Then he still wouldn't be honest about it and was arrogant the whole time on rewriting it. Horrible experience, I wouldn't recommend buying a car here to my own worst enemy! More

Appalling Service from Loaner Car Clerk My wife and I had an appalling customer service experience with the loaner car clerk, J Hughes.  Two days ago, I sent an  email to the GM with an atta My wife and I had an appalling customer service experience with the loaner car clerk, J Hughes.  Two days ago, I sent an  email to the GM with an attached letter that detailed this poor experience.  However, no one has even bothered to call us.  I am not sure what is going on with MBE, but the level of customer service is nowhere near what it used to be 2-3 years ago.  So, I am writing this very lengthy review to express my profound dissatisfaction  with a recent customer service  experience at  Mercedes Benz of Escondido, during a scheduled service visit on August 31, 2019.  Normally I would immediately escalate this kind of issue to a manager, but I was so incensed by the attitude of the individual in question that I felt  compelled to file a written complaint.      After taking care of paperwork with the service advisor , I headed over to the lobby front-desk to take care of the loaner checkout.  Upon arriving, without even greeting me, the attendant that goes by the name Jenny Hughes, immediately asked "What do you need? Are you buying parts?".  I then gave her my name as well as stated that I was there to pickup a loaner.  She then snapped back, said that I was not first in line, and that my paperwork was sitting across from her at the end of the counter.  I then said thank you and my wife and I proceeded to the lobby waiting area.  My wife commented privately that Miss Hughes' tone in this initial interaction was very off-putting and indicative of a customer service red flag.  What I expected was that she would greet me and asked "How can I help you, sir?", or some other polite verbiage to that effect.  And since there was no way for me to know that there were other customers before  me (since there was no line/queue), she could have said "Mr Plummer, I am dealing with other customers before you, but will be right with you after I am done.  Please have a seat and I will call you when ready".   This is the sort of customer service that I have come to expect from MBE.  So this level of courtesy is not asking too much.   We waited for about 15-20 minutes before Miss Hughes called us.  Unlike the other customers, whom she referred to by last name, she addressed me as Donovan.  I found this very odd, as I expected to be addressed as Mr. Plummer, similar to the level of professional courtesy shown towards the customer before me.  She then asked me to read the info card on the countertop regarding the MBE loaner car policy, in a very irreverent tone.  It was at this point that I decided that this was the last straw and I needed to call her out for her unprofessionalism.  I calmly told her that just from my own casual observation, I don't think she was addressing me with the same level of courtesy as she did the other customers and that she did not even ask the previous customer to read the card. I also alluded to the inconsistency in the tone and tenor of her disposition.  She got really loud and obnoxious, exclaiming that she also asked the other customer to read the card and she was just doing her job, with a dismissive wag of her head.  I did not want to create a scene, so I abruptly ended that part of the conversation.  But had she given me a chance to expound on my concern instead of shouting over me, I would have stated further why I had a problem with her attitude. Instead of saying "read the card below on our loaner policy", I would expect language like "Mr. Plummer, can you please review the card below with key terms on our loaner policy and let me know if you have any questions?  Thank You".   Before she reviewed the actual rental agreement with me, she started opining about where I live and that MBE would be okay if the 75 miles/day was exceeded by a small amount.  But she did not stop there.  She went on further to state "don't abuse the miles on our car!".  At this point, I thought that the level of disrespect was a bit too much to maintain my calm disposition.  So, I began to admonish her about her tone and the fact that her statement was rude and totally unnecessary.  She began to raise her voice again a few more decibels and her body language was oozing with negative cues, even causing customers across the room to start staring to see what the commotion was all about.  At this point, I asked her to finish my paperwork and get us out of there as quickly as possible.  I am 100% sure that this is not the kind of caustic language that MBE expects its employees to use when addressing customers on matters related to terms and conditions of loaner cars.  Moreover, where I live should not give Miss Hughes the right to speculate about whether or not I may abuse miles on your loaner cars.  Her job is to articulate the facts regarding the loaner policy in a professional manner and not engage in rude and speculative language.  How does she even know what my driving plans are for that day?  As a matter of fact, we had already planned to hangout by our condo in Oceanside until my car was ready.  But I had no reason to even get into our personal plans for the day. Not only was that fact not pertinent to this business transaction, but it was none of Miss Hughe's business.  And to add insult to injury, in a very loud voice, she claimed that my credit card was declined and she needed it back so she could run it again.  This was quite perplexing, as I rarely use my American Express and I knew the card had about 29k credit limit remaining.  I gave her the card again and then she claimed that it went through on the second attempt and that she may have made a mistake.   Given the level of unprofessionalism that Miss Hughes had displayed up to the point, I could not help but feel cynical about her intentions.  I felt like she was doing this to embarrass me and my wife in front of the other customers who were sitting in the lobby.  And by the way, she did not even apologize for her supposed mistake.   Miss Hughes' unprofessionalism continued through to the actual loaner car walkaround and signing of the paperwork.  Although she was no longer being loud, words and phrases like "thank you" and "please" were noticeably absent from her vocabulary.  When we returned to MBE to pick up my car, I briefly shared our appalling customer service experience with Rudy, who indicated that he would be providing this feedback to management.  Nevertheless, I felt compelled to codify my displeasure in writing.  I was so disturbed by the whole experience, that my wife and I sat in the loaner for about 15 minutes so that I could take contemporaneous notes on my phone.  I wanted to make sure I captured every detail while this unfortunate customer service experience was still lucid in my mind.   It is my hope that MBE management will take appropriate measures to mitigate the chance of a recurrence of this kind of unprofessional behavior. More

Dishonest and unscrupulous people right from the top On Sunday March 24, 2019, our son, Kevin Z. walked into Mercedes Benz of Escondido, CA. looking for some advice on buying a used and low priced car. K On Sunday March 24, 2019, our son, Kevin Z. walked into Mercedes Benz of Escondido, CA. looking for some advice on buying a used and low priced car. Kevin was greeted at the door by Nathan Salib, a salesman at the above dealership. The transaction happened so quick that the very next thing in front of Kevin's eyes was a contract to lease a 2018 Mercedes Benz C300. Kevin told the salesman that he could not afford such vehicle as he did not even have a way to make the down payment for the insurance policy. Mr. Salib stated he would take care of the almost $400.00 ($392.00) out of his own pocket. The finance Manager, Brehon Quigley, came in and said to Kevin not to worry about it, he was going to make sure the numbers work for his qualification and even offered Kevin UNLIMITED auto-detail services to sweeten the deal including unlimited use of a loaner vehicle any time he needed while the auto-detail was being done. Initially, Kevin was able to use the unlimited auto-detail service without a problem, but little by little this service was taken away. First, the service people told him there was no such thing as unlimited car detailing. Second, the loaner option was "no longer available" Instead an Uber service was offered. Then Kevin was asked to bring the vehicle after hours ONLY (after 5pm). Third, the Uber service was no longer available, according to the finance manager, Mr. Quigley, because a new service director was not "providing" Loaners or Ubers anymore. He was "cutting back" On August 12, 2019, Kevin told Mr. Brehon Quigley, via text message he was not happy with the continued changing of all the terms along the way. A reply was never received. We have text messages as evidence that everything stated in this letter is true and accurate. Our son Kevin had no business qualifying for this lease, he maximized his credit card in order to make the car payments on time, but soon realized he can't continue making the payments and is returning the car in good faith without being on default. When we went to hand the car and the keys back to the dealership directly, the "acting manager" Jack Manukyan he suggested a website where a vehicle can be advertised for someone else to take over the lease, presenting it as a great opportunity and something done very frequently, to which I replied that if it was such a good deal/opportunity, there was a chance for Mercedes Benz of Escondido to have more business via such website. He laughed sarcastically, and began to make comments about the color of the clothes I was wearing. Kevin was taken advantage of unscrupulous people at this Mercedes Benz dealership, something that would have never happened under the previous management and ownership of Mr. Angelo Damante, an honest business person. We have been advised to go to the DA's office to look into this matter, something we are planning to do unless the manager of this Dealership work with us on resolving this problem and avoid ruining Kevin's credit. Sincerely, MZ-PZ More

MB of Escondido Sold Me A xxx!!! Buyers Beware: Bought a "certified" Mercedes-Benz, GLC 300 Coupe in late April this year from this dealership. It has a little of 30,000 miles on it. Buyers Beware: Bought a "certified" Mercedes-Benz, GLC 300 Coupe in late April this year from this dealership. It has a little of 30,000 miles on it. It took less than two months and the start of a long journey for the engine to come apart in the middle of nowhere. MB of Escondido sold me their version of a "Certified" MB: A few of the "4-Matic" letters from the back were missing. They left the previous owners temporary and permanent license plates in the trunk of the car, of course the engine blew and took nearly a month to fix, now, there is a squeal when I back-up that is ear-piercing...I'm not certain what else is wrong with the car, but, buy your "certified' cars elsewhere!!! More

Worst experience with purchasing It’s a shame I have to even rate this establishment with one star. I am shocked with what we just endured. I left in tears. We came in to purchase our It’s a shame I have to even rate this establishment with one star. I am shocked with what we just endured. I left in tears. We came in to purchase our Mercedes. After chatting back and forth with Emilio today, we agreed on a price and was told everything was a go. We even submitted the application online and I was informed via text that my husband was approved. We drove one hour with our almost three year, who gets car sick with every single ride, for nothing. I’m not sure if they took a look at us and decide we didn’t fit the mold of their drivers or what but after waiting to do paperwork, we were told they can only sell us the car if we paid an extra $140 something a month. I ask why and was give some crazy response that Mercedes financial didn’t approve my husband. Apparently there was nobody we could even speak to about it. Shawn Khan was awful. He wouldn’t give us an explanation, just that if we wanted to pay more monthly then somehow, magically, we would be approved. I specifically ask Emilio prior to making the drive, if we were approved and he told me yes. Shawn was arrogant and the worst to even speak to. I kept asking him to explain to me what was going on and he just repeated the same statement over and over. We still don’t understand what the xxxx happened. He simply stated, “sorry, we won’t be selling you the car. We don’t want you to buy out the lease.” My husband is a veteran, I’m a pediatric oncology nurse and we have a beautiful daughter with another baby on the way. We work hard and I am appalled at how Shawn treated us. He treated us like trash. We are still in shock. Shawn could have cared less. I’ll say that Emilio was kind and pleasant to deal with. My only complaint is that we asked specifically if everything was set before driving down and clearly it wasn’t. This was a waste of our time. My daughter was crying and of course threw up on the way home. This was literally the worst experience I’ve had in some time. I have no words. More