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Mercedes-Benz of Escondido
Escondido, CA
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444 Reviews of Mercedes-Benz of Escondido
Very efficient but a little disappointed. I made the reservation online and requested a loaner car. My wife dropped off my S Class for service and was told there were no loaner cars availab I made the reservation online and requested a loaner car. My wife dropped off my S Class for service and was told there were no loaner cars available. She had to cancel plans to wait for the car. They did offer to get her an Uber to go shopping while the car was being worked on but still not good. I have bought every other car from Fletcher Jones in Newport Beach where they literally offered to pick the car up in San Diego for me. Not really stoked on the service treatment after spending 120k on a car. Will likely return to FJ for my next car. More
Our sales rep Mark Caparelli was great very professional, responsive to our questions and went out of his way to deliver our car to us in LA. We would highly recommend Mark to anyone looking for a new or use responsive to our questions and went out of his way to deliver our car to us in LA. We would highly recommend Mark to anyone looking for a new or used Mercedes Benz. More
The appointment was easy to get. Jess was friendly and helped answer my questions. The car was not washed as promised so the manager (did not get his name) helped organized a quick Jess was friendly and helped answer my questions. The car was not washed as promised so the manager (did not get his name) helped organized a quick wash. The bill for the work done was very high. More
Carlos Sanchez is the BEST service manager! He works extra hard and above and beyond to make sure everything is repaired perfectly And if it’s not, he makes it right the next time. Repair error He works extra hard and above and beyond to make sure everything is repaired perfectly And if it’s not, he makes it right the next time. Repair errors happen and it’s how you fix those mistakes that impress me!! I am beyond happy with this dealership once again. In addition, I specifically ask for non-electric loaners, and he makes it happen. He is the best service manager since I had Larry Hastings, RIP 👼🏻 THANK YOU! More