Mercedes-Benz of Escondido

Picking up my car was the most frustrating. Even calling ahead it took them 30 minutes after I arrived to locate and bring me my car. Even calling ahead it took them 30 minutes after I arrived to locate and bring me my car. More

Danial, was the best representative Mercedes Benz could have! Thank you. I love my new car! have! Thank you. I love my new car! More

Easy to schedule, prompt service, simple car loaner process. Carlos is very friendly and easy to work with. process. Carlos is very friendly and easy to work with. More

Fantastic customer service and attention to detail. Couldn’t be happier with Jesse Martin my advisor. Couldn’t be happier with Jesse Martin my advisor. More

Very efficient but a little disappointed. I made the reservation online and requested a loaner car. My wife dropped off my S Class for service and was told there were no loaner cars availab I made the reservation online and requested a loaner car. My wife dropped off my S Class for service and was told there were no loaner cars available. She had to cancel plans to wait for the car. They did offer to get her an Uber to go shopping while the car was being worked on but still not good. I have bought every other car from Fletcher Jones in Newport Beach where they literally offered to pick the car up in San Diego for me. Not really stoked on the service treatment after spending 120k on a car. Will likely return to FJ for my next car. More

I found the service provided by those at Mercedes-Benz of Escondido to be exceptional and very professional. Escondido to be exceptional and very professional. More

Gilberto was helpful and quick to respond to my questions. It was a smooth process. questions. It was a smooth process. More

The appointment was easy to get. Jess was friendly and helped answer my questions. The car was not washed as promised so the manager (did not get his name) helped organized a quick Jess was friendly and helped answer my questions. The car was not washed as promised so the manager (did not get his name) helped organized a quick wash. The bill for the work done was very high. More

Trevor, was very helpful in assisting with the coolant issue at hand. In fact, i will be back for tires nect week. Thanks issue at hand. In fact, i will be back for tires nect week. Thanks More

Carlos Sanchez is the BEST service manager! He works extra hard and above and beyond to make sure everything is repaired perfectly And if it’s not, he makes it right the next time. Repair error He works extra hard and above and beyond to make sure everything is repaired perfectly And if it’s not, he makes it right the next time. Repair errors happen and it’s how you fix those mistakes that impress me!! I am beyond happy with this dealership once again. In addition, I specifically ask for non-electric loaners, and he makes it happen. He is the best service manager since I had Larry Hastings, RIP 👼🏻 THANK YOU! More