Ray Catena Motor Car Corp - Service Center

Mike Migliore was great! Patient, knowledgeable, answered all questions, gave very useful advice! will always ask for Mike when car goes in for servicing... thank you Mike! Patient, knowledgeable, answered all questions, gave very useful advice! will always ask for Mike when car goes in for servicing... thank you Mike!!! More

After a horrible experience in another dealer, I want to say thank you to Randi Weinstein for contacting me right away and addressed my issues and of course a big golden start to AnnMarie Albero , she is wi say thank you to Randi Weinstein for contacting me right away and addressed my issues and of course a big golden start to AnnMarie Albero , she is with you from begging to end and she shines like a star , it was a pleasure to be attended by a person who is 100% in customer service More

I almost never write reviews but I feel compelled to let you know my experience here. This is by far the worst dealer to have your Mercedes serviced/repaired. I bought a certified pre owned 100k car at an o you know my experience here. This is by far the worst dealer to have your Mercedes serviced/repaired. I bought a certified pre owned 100k car at an out of state Mercedes’ dealer. Almost immediately after I got it, I experienced a problem with it. Being a CPO car that is covered for the next 12 months, my understanding is that this warranty would cover all repairs that the car face. However, Mercedes at Edison told me that 90% of the CPO warranty is covered, but my problem fell within the 10% that was not covered. And guess what? $5,500 bill to fix the issue. You might be thinking, well you bought a 100k car, just fix it. No, that’s not the point. I paid extra for the CPO warranty. It’s a matter of principle. I disagreed and got Mercedes’ Benz corporate care involved and they informed me that Ray Catena Edison refused to do the repair. Particularly, Fred, the service manager, refused to OK the work because I did not buy the car from them so its not their problem. Mercedes of Edison doesn’t care about the Mercedes’ brand or treating their customers fairly, they only care about filling their pockets. Here’s how your experience will go if you go to service/repair your car there. Schedule an appointment 3 weeks in advance. Get there and drop of your car and wait 30 minutes to speak with an advisor. They will keep you car for 3 weeks with no call backs. When you finally get your unfixed car back, they will charge you their $300 diagnostic fee. After paying this fee, you need to wait an additional 30 minutes for them to find your car and bring it to you even if you give them the heads up that you are on your way. So now you have your car back & maybe you prefer to buy the part yourself and have a local mechanic fix? Well call Mercedes of Edison and ask them for the part number. You’ll be told that they don’t give out part numbers because “they would lose the sale” Ray Catena is about volume…not customer care. They don’t give a xxxx about you as a customer. This is my local dealer, but having gone through this experience I will gladly go to another dealer 45 min away. More

Once again I have to admit that Ray Catena & especially Paula Gaillard are simply outstanding in customer satisfaction. Paula remembered my service appt for a windshield change and promptly called the ser Paula Gaillard are simply outstanding in customer satisfaction. Paula remembered my service appt for a windshield change and promptly called the service center at my appt time 11:00am to followup. I have never heard of a sales person follow up so diligently for a service appointment. This level of dedication towards customer satisfaction is rear. More

Gregory Giordano is phenomenal. I love the fact that he's patient and takes the time out of his busy schedule to fit us in. He's very concerning and he feels like "one of the family"!! We've purchase he's patient and takes the time out of his busy schedule to fit us in. He's very concerning and he feels like "one of the family"!! We've purchased three vehicles and he assisted us in all of them with excellent service. Thank you Gregory for your great disposition. We'll be sending interested potential customers your way. We greatly appreciate you Brother!! More

Frank in service was extremely helpful and courteous. He handled everything in a timely and professional manner. handled everything in a timely and professional manner. More

Recently brought in my 2012 C300 to be serviced. Since it was roughly around 80k miles I wanted to have the transmission fluid changed. For about 9 years I've maintained the vehicle with proper oil changes, was roughly around 80k miles I wanted to have the transmission fluid changed. For about 9 years I've maintained the vehicle with proper oil changes, brakes, etc. Never had serious problem until this visit. Upon picking up my vehicle their were a lot of things wrong. First, the car was absolutely filthy. Grease and oil were all over the place, like the mechanic did it intentionally and made it even worse. Second, for some MAGICAL reason, the brake line had a leak. Now keep in mind this vehicle is garage kept and if their was a leak anyone would easily notice. After speaking to Guy Paone about my issue he indicated that the brake line was rusted and caused a small gash. Upon checking the car myself, the vehicle had no indication of rust. During my visit I wanted to get an estimate on how much it would cost to get repaired. Guy MAGICALLY knew the cost without running the price through the system. He instantly knew with the same modeled car that it would cost $4.5k to be fixed. I came in for a simple transmission fluid change and now have to pay a large repair bill due to this locations negligence. This industry must be really suffering for them to stoop to this level of robbery. Especially for Mercedes Benz. More

Great service and easy to deal with. All my cars are from Ray Catena dealerships because they treat you the best. Highly recommend you get your next MB here. Ray Catena dealerships because they treat you the best. Highly recommend you get your next MB here. More

I've had my two SL's serviced with Ray C. since 2007, a 1999 SL500 and my current 2008 SL550; excellent service. The service advisors that I worked with are very customer focused. A special shout out to 1999 SL500 and my current 2008 SL550; excellent service. The service advisors that I worked with are very customer focused. A special shout out to Mike Migliore. I definitely would recommend Ray C. for service. More