Ray Catena Motor Car Corp - Service Center

Very disappointed I have a 2011 Mercedez Benz E Class (350), for the past year, have been complaining to the service department about the vibrations of the car, to no a I have a 2011 Mercedez Benz E Class (350), for the past year, have been complaining to the service department about the vibrations of the car, to no avail. Every time I drop my car off, I get informed of a new issue. Unacceptable for the quality I expect. All issues are non wear and tear related. Service staff seems negligent and allows their customers to drive off regardless of the condition of the vehicle. I got stuck driving to Delaware while my dashboard began LIGHTING up informing me my break fluid is LOW! Car was just serviced at Benz 2 weeks prior to that….break fluid gets refilled, 1 week LATER same message pops up….come to find out the entire system (master cylinder and break booster) needs to be replaced! My break pedals work perfectly fine, stays in place and maintains vacuum! It seems that Ray Catena of Edison has made a habit of providing faulty information just to get a substantial amount of work done, with no results More

Two days tire replacement Tire replacement for GL 550 took one week to order tire and two days to replace. Impossible to reach service advisor - always busy, never returns cal Tire replacement for GL 550 took one week to order tire and two days to replace. Impossible to reach service advisor - always busy, never returns calls. You have to beg for loaner. Instead of loaner they offer cheap rental cars, embarracement to drive. The rental is a scam: they will impose charges for rental upon return. I removed all badges and anything which has "Ray Catena" name from my vehicle. I refuse to see that on my driveway. They have to understand that customers come for service, not for coffee and bagels. Stay away from that "family" experience. More

Very Rude Service Attitude Ten days after my car was completed a major service in this dealership in Sep, the battery went bad twice. We brought the car back to this dealer to Ten days after my car was completed a major service in this dealership in Sep, the battery went bad twice. We brought the car back to this dealer to check. They changed the battery without a price quote and charged us for battery plus $200+ of labor fee. We asked the reason for this charge and questioned why the problem happened in 10 days after the major service. We got a Very Rude attitude and shouting from the service adviser and the worst Service Manager we have ever met. Showing no respect to customers at all. It is hard to believe a horrible Ray Catena Way of service! More

Very poor Quality checks I decided to take a day off and get my car checked out. The soft close doors were not closing by themselves. Dropped the car in early morning at 8:30. I decided to take a day off and get my car checked out. The soft close doors were not closing by themselves. Dropped the car in early morning at 8:30. The associate named Guy took my information and I got a car ride home. Normally the call at noon giving an update of what's going on but this time I got no calls. So at 4pm I decided to call myself. The associate returned my call and said everything was ready and they would send a car to pick me up. When I reached the dealership the invoice said the problem was identified and fixed, but when the car came around the problem was still there. I showed it to another associate and he said he had no knowledge and guy would know. He agreed that the problem wasn't fixed even after their qa checks etc. So after 8 hours all I had is a car wash. I have to schedule another appointment now and hope they can get this act together this time More

Service My experience at Ray Catena Service center in Edison was great. The service reps are very kind and the service is phenominal. I purchased a service pl My experience at Ray Catena Service center in Edison was great. The service reps are very kind and the service is phenominal. I purchased a service plan with Ray Catena and and i just love it there. Mike Laudani, my service rep, really gets to know his customers as well as take care of them. Also, the welcoming lady is super kind and always offers to make me coffee, expresso, etc whenever i walk into the Cafe. The front door receptionist is also really nice. Ray Catena is the first place I'll go to for my questions and needs for my car. Hopefully this review is the decision maker on which service center your Mercedes deserves. More