Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Ray Catena Motor Car Corp - Service Center
Edison, NJ
231 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
231 Reviews of Ray Catena Motor Car Corp - Service Center
Sort by
March 16, 2018
No Hassle Oil Change The car was picked up from my place and delivered back in quick time. The Courtesy car was very good. Tom Cola took care of the appointment schedulin The car was picked up from my place and delivered back in quick time. The Courtesy car was very good. Tom Cola took care of the appointment scheduling and the entire works to my utmost satisfaction. Great work. More
by THEERTHA BALAGURU
February 25, 2018
Service Support #1 Mike Laudani went out of his way to make sure my car was correctly serviced He updated me during the process and was back on the road in no time T Mike Laudani went out of his way to make sure my car was correctly serviced He updated me during the process and was back on the road in no time Thanks Mike More
by Rob308
Employees Worked With
Michael Laudani
February 09, 2018
Amazing service Tom Cola told us he'd handle everything after we purchased our GL 450 over a year ago and he has gone beyond delivering on that promise. For our 2 ser Tom Cola told us he'd handle everything after we purchased our GL 450 over a year ago and he has gone beyond delivering on that promise. For our 2 service visits, he had a car delivered to our home for a loaner and our car was quickly returned upon completion making for a seamless event. We could not be more pleased with our Ray Catena Mercedes Edison experience and Tom Cola in particular. More
by RobS
Employees Worked With
January 02, 2018
Overcharged after5 Business Days of Waiting for Service I own a 2008 ML350 and took it in for service on a Wednesday morning. My initial complaint is that they did not have my car in their system as being p I own a 2008 ML350 and took it in for service on a Wednesday morning. My initial complaint is that they did not have my car in their system as being purchased at Ray Catena Mercedes, which is was. This was a headache on its own as I wasn't able to have a loaner vehicle unless I could prove that my vehicle was purchased there. After going back and forth, I was finally put into their system and granted a loaner. As mentioned, I dropped the vehicle off on a Wednesday and had to contact the service center on Friday to get an update. MY CAR WAS NEVER EVEN LOOKED AT. It sat there for days untouched. I was told that they would have an estimate for me on Saturday morning, which never happened. I finally received an estimate on Tuesday morning when I reached out to contact them yet again. Unbelievable. I declined all of their recommended services but had agreed to pay for Service A and a windshield wiper fluid fix when the car was dropped off. Unfortunately, my car needed Service B, but I was never notified of this either. I was charged $450 for the most basic job. $350 was for labor! They simply cleared the lines for the washer pump and changed the oil. I never felt so disrespected as a customer in my life. PLEASE do not go to this service center, it is poorly run, poorly managed and the communication level is non-existent. They had my car for nearly a week and the service completed was far overpriced. More
by author
Employees Worked With
Mike
October 09, 2017
Unacceptable wait time to see advisor I had an 8am appointment and it takes 1 hour to see a service advisor. Unacceptable! I go to Springfield BMW and I'm taken care of within 10 minutes I had an 8am appointment and it takes 1 hour to see a service advisor. Unacceptable! I go to Springfield BMW and I'm taken care of within 10 minutes. Forget Ray Catena Edison. Go to a smaller dealership and get better service. More
by Diamond
Employees Worked With
Mike L
September 15, 2017
Very disappointed I have a 2011 Mercedez Benz E Class (350), for the past year, have been complaining to the service department about the vibrations of the car, to no a I have a 2011 Mercedez Benz E Class (350), for the past year, have been complaining to the service department about the vibrations of the car, to no avail. Every time I drop my car off, I get informed of a new issue. Unacceptable for the quality I expect. All issues are non wear and tear related. Service staff seems negligent and allows their customers to drive off regardless of the condition of the vehicle. I got stuck driving to Delaware while my dashboard began LIGHTING up informing me my break fluid is LOW! Car was just serviced at Benz 2 weeks prior to that….break fluid gets refilled, 1 week LATER same message pops up….come to find out the entire system (master cylinder and break booster) needs to be replaced! My break pedals work perfectly fine, stays in place and maintains vacuum! It seems that Ray Catena of Edison has made a habit of providing faulty information just to get a substantial amount of work done, with no results More
by Natalie1989
Employees Worked With
August 31, 2017
13-years trying to fix I have an SL500 and for the last 13-YEARS and thousands of dollars Ray Catena Service in Edison has been trying to fix a a shut down problem. They re I have an SL500 and for the last 13-YEARS and thousands of dollars Ray Catena Service in Edison has been trying to fix a a shut down problem. They recently had the car for 2-months and couldn't find the problem. After I drove the car with a manager and showed them how it was shutting off it was finally fixed for $500. More
by Gary Fleming
Employees Worked With
Edgar Ramirez
July 27, 2017
Service + Tire replacement It was a yearly service and check up for the new tire with a thumbnail pierced in it... After verification I was informed that the tire cannot be repa It was a yearly service and check up for the new tire with a thumbnail pierced in it... After verification I was informed that the tire cannot be repaired and as being a flat run tire it could have run for months with the nail in it. We decided to keep it as is and use it for as long as it would survive. But after service the nail was missing and tire went flat as soon as I left the center... Edgar from the service worked with me to get the best price and handled the situation impeccably which is appreciated. It could have got better stars, if they would have verified the car before providing it to customers More
by Sanjay
Employees Worked With
Edgar Ramirez
June 08, 2017
Two days tire replacement Tire replacement for GL 550 took one week to order tire and two days to replace. Impossible to reach service advisor - always busy, never returns cal Tire replacement for GL 550 took one week to order tire and two days to replace. Impossible to reach service advisor - always busy, never returns calls. You have to beg for loaner. Instead of loaner they offer cheap rental cars, embarracement to drive. The rental is a scam: they will impose charges for rental upon return. I removed all badges and anything which has "Ray Catena" name from my vehicle. I refuse to see that on my driveway. They have to understand that customers come for service, not for coffee and bagels. Stay away from that "family" experience. More
by Customer
Employees Worked With
Michael Laudani
April 02, 2017
Ray Catena service center is terrible. The service man Guy Paione was rude, unprofessional. I have bought multiple cars from Ray and had been going there for last 25 years. When I told him The service man Guy Paione was rude, unprofessional. I have bought multiple cars from Ray and had been going there for last 25 years. When I told him that, his response was that "that's your fault, no one asked you to be a sucker". The same service you can get it done at half the price from any other certified Mercedes service. Guy Paione was the rudest unprofessional service man I have ever dealt with. More
by Carmb2017
Employees Worked With
Guy Paione
