Ray Catena Motor Car Corp - Service Center

Always have a great experience with Ray Catena dealership. Bought my GLE from Joe Sangimino. He was fantastic. I can call him whenever I need something. Chad in service in great too. Always treate dealership. Bought my GLE from Joe Sangimino. He was fantastic. I can call him whenever I need something. Chad in service in great too. Always treated right. More

Excellent customer service & focus. Very pleased with getting in & out in a timely manner . However, service cost are rather high. Very pleased with getting in & out in a timely manner . However, service cost are rather high. More

Joe is the best! I had an issue with my tire and Joe was able to get me an appointment right away! I had an issue with my tire and Joe was able to get me an appointment right away! More

Thank you Omar for making my service appointment quick and easy. You answered all my questions and gave me the proper advise for my car. Very professional. and easy. You answered all my questions and gave me the proper advise for my car. Very professional. More

Great guy. Helped me out, answered all of my questions. If you need a car Tom Cola is definitely the guy! Helped me out, answered all of my questions. If you need a car Tom Cola is definitely the guy! More

I sent my Mercedes S63 to change the oil and check the leak sensors and they damaged the car key, at first they told me that the key had been damaged and that I had to order another one, I ordered another leak sensors and they damaged the car key, at first they told me that the key had been damaged and that I had to order another one, I ordered another one that cost me $800 and it didn't work either, my The car arrived working fine and now they say it can't be done. responsible for the damage, when I went to pick up the car the door and quarter panel had been scratched, the service advisor Adam McCuen is very unprofessional and does not treat customers with respect, I called him and reported the damage caused by another car in their parking lot and they didn't want to do anything about it, I told him to call the manager and she told me that she was busy and couldn't, I had to call the police and make a report and the manager arrived at once but without any help either, in August I bought a new car from this same dealer and I do not plan to take it for service and I will talk about changing the service to another dealer where they are more responsible and professional with their customers More

I have to say at first I was pleased with my initial purchase of my Mercedes I bought it certified previously owned with 30,000 miles on it. just recently after owning my car less than three years al purchase of my Mercedes I bought it certified previously owned with 30,000 miles on it. just recently after owning my car less than three years all of a sudden I had a major engine problem ...engine failure! with no warning nothing . and guess what? shocker , I was just out of my warranty, by less than 10,000 miles. I literally have 59,000 and change on the car and they proceeded to inform me that my car has engine failure( and it took them two weeks to tell me that) but they could not tell me how this happened and in order for them to give me additional diagnostics-cause they would have to take the engine apart. and I would have to pay for it. but I informed them that was not happening. They did not offer me a loaner car even though I asked, I was told because I won't agree to any repairs. they told me I had to file a complaint with Mercedes corporate , my sales rep, even though I called him two times after I spoke to the service department did not even return my calls. I bought a car that is supposed to be the gold standard and Mercedes won't even back up their product. engine failure at less than 60,000 miles is not acceptable ! I am beside myself. Clearly, this is the worst Car I've ever owned. The irony is I still have Mercedes Benz roadside assistance lol and apparently that's the only thing I have . so now I have a worthless car and they won't even work with me . if I had 100,000 miles on this car, then OK no problem i would understand . I literally put less than 30,000 miles on this car ! and I took care of it ! back up your product Mercedes and that means you Ray Catena of Edison!!! I am not letting this go. I am a hard working nurse and finally treated myself to a Mercedes. what a joke never had a problem with any of my Nissans, though I guess all the jokes about Mercedes, are true they are great until they have a problem and then you're on your own! More

The service is important to me, and they always take care of me, Jack makes it easy of me, Jack makes it easy More

I had a very positive experience with the service center. I personally like to thank Adam Mckeon for service. Very professional. Thank You Adam. I personally like to thank Adam Mckeon for service. Very professional. Thank You Adam. More

Craig Harris was very helpful in providing me with information on how to schedule my 10K maintenance. He walked me through every step and what to expect. He even offered to set it up for me. He is information on how to schedule my 10K maintenance. He walked me through every step and what to expect. He even offered to set it up for me. He is the same person who sold me my Mercedes and I look forward to buying my next one with him. He is truly the best. More