Mercedes-Benz of Edison - A Ray Catena Dealership

Our overall experience at Ray Catena was unmatched. The professional of your staff is unmatched. We cannot say enough about your delearship, and would definitely recommend same to family and friends. T professional of your staff is unmatched. We cannot say enough about your delearship, and would definitely recommend same to family and friends. Thank you to Robert Alfonso, Christopher Russo, John Storm and Matt for all your help in leasing our new Mercedes!!!!!!! More

The purchase of my new Mercedes GLK 350 has been a very positive experience, mainly because of the knowledge care and concern of my Sales Repesentative David Wong. Mr. Wong was very knowledgable, compassio positive experience, mainly because of the knowledge care and concern of my Sales Repesentative David Wong. Mr. Wong was very knowledgable, compassionate, and understanding in his dealings with me. He is in a class above all other salespeople I have ever encountered. More

My S550 was scheduled for service due to a recall. They emailed me twice to confirm the appointment and stated if I was not able to make it there on time or needed to reschedule to call them. I arrived on emailed me twice to confirm the appointment and stated if I was not able to make it there on time or needed to reschedule to call them. I arrived on time only to be told they were out of stock on the part. Absolutely unacceptable. More

It was a great experience dealing with Tim, he's young, friendly, energetic, eager to please. We came in and bought an ML350, then sent my son to buy a fully loaded E350 Coup. Tim worked with my s young, friendly, energetic, eager to please. We came in and bought an ML350, then sent my son to buy a fully loaded E350 Coup. Tim worked with my son to find & order him the exact car he wanted. He kept in touch via emails to keep us up to date on the cars arrival. We picked it up 2 nights ago, and he made the experience so exciting. He took the time to explain all of the car's features, with plenty of patience. Now, we're coming back to buy a smart car. Tim suggested we take a look, without being pushy. That's what makes us come back to him to buy more cars. I don't know how many mercedes cars we'll end up buying because of him! What a great kid, I hope he goes far... More

I give Ray Catena's Mercedes dealership 5 stars all the way. I am a first time Mercedes buyer and Craig Harris was my Salesman. Craig was friendly, informative and completely prepared for me when I a the way. I am a first time Mercedes buyer and Craig Harris was my Salesman. Craig was friendly, informative and completely prepared for me when I arrived for my new car. He was awesome and so is my new Mercedes. More

The salesperson, David W., was phenomenal - he had been working with me even several months before I decided to order the car. He was very patient and helpful throughout the entire process, and helped me p working with me even several months before I decided to order the car. He was very patient and helpful throughout the entire process, and helped me place my order in December of last year. Even though I have a short credit history and we faced many obstacles in getting me approved, he worked tirelessly with MB Finance and with several managers to allow me to get the car I've been wanting for the right price and payment plan. What's more, he automatically reduced the price to a very satisfactory amount (almost down to invoice), without me even mentioning any sort of price cut. As this was a special-order from the factory, I already knew I wouldn't have too much leverage when negotiating price; however, he took the negotiation out of the equation and cut the price without any prompting on my part. When I was taking delivery, he already had all the paperwork processed and ready - he was extremely efficient and professional, and significantly enhanced my buying experience. Further, he even had the General Manager and the owner of the entire chain of dealerships come over to speak to me and to congratulate me personally. The General Manager even went as far as to give me a free keychain + all-weather floor mats from the Parts Department (I even get free car washes for life at the Service Department)! When I tried to thank him for the favors in helping me get approved and also for the free gifts, he refused my thanks and instead turned around and sincerely thanked me for my business. My salesperson and also another gentleman (not sure which department he was in) were extremely thorough in walking me through the many features on my new car, and before I drove off, David even went as far as to give the interior of the car a final wipe-down, as he wanted to ensure it was perfectly clean for me. The people at Ray Catena in Edison truly went above and beyond for me even though: 1) I took several months to even decide I wanted the car, 2) I'm only 23, and 3) While the C350 is a truly wonderful car, it is definitely not the most expensive car they sell. One of the other salespeople walking around in the building asked me, possibly jokingly, if I was a famous celebrity. While I am quite obviously not, every single person at Ray Catena made me feel like I was. I apologize for the long essay on the dealership experience, but they truly went out of their way to ensure I had the greatest experience possible, and I will definitely be recommending them to everyone I know. As far as the car goes, the interior is superb - very technologically advanced and very luxurious and premium as well. I wish the seatbelts were a little farther forward so I could reach them more easily, but that's honestly my only issue with the car. The transmission is responsive, and I'm not experiencing any lag or slowness with the pedal response (I drove a Nissan 350Z prior to this car, and if anything, this car seems to be more responsive). All the features work very well and are very intuitive to operate, while the exterior is simply magnificent. As a reviewer of this car said on YouTube, this car isn't measured in miles per hour - it's more about the smiles per hour, and from the moment I see my car to the moment I can't see my car anymore (and even after actually), I am constantly smiling. Great job Mercedes-Benz for making this car, and excellent job to Ray Catena Mercedes-Benz of Edison for making my buying experience so wonderful! More

I have purchased Mercedes (21 in total) from a total of 5 dealerships over the last 33 years.When I was introduced to the Ray Catena dealership initially I purchased one vehicle and did not return simply be dealerships over the last 33 years.When I was introduced to the Ray Catena dealership initially I purchased one vehicle and did not return simply because of the salesperson. First, he did not deliver the vehicle himself, he had a mechanic do the walk through. When I had a need to contact him, the return calls took days and sometimes never happened. I went to another dealership for my next several cars. My son also purchased at least 12 cars from Ray Catena and he persuaded me to go back and use David Wong. Well, I cannot say enough about David as person first and then as a salesperson.He gets a 10+ on both scales. David makes buying a car a pleasure and not a poor experience. I have referred several people to David. I get the same feedback from them. If you want to be treated professionally and have a good experience see David and then go elsewhere before you buy. I am confident you will see the difference. More

Friendly courteous atmosphere. Sales associates were not aggressive. We were able to look at different models in the lot and inside without being approached until we were ready. We special ordered a car and aggressive. We were able to look at different models in the lot and inside without being approached until we were ready. We special ordered a car and were kept apprised of the progress by our sales representive Allyson Gutman, from when it was built to when it was shipped and when it arrived in port. Upon receiving the car, a gentleman named Paul went over all the functions and operational systems of the vehicle, taking over an hour to explain all the features. His knowledge and humor made the instruction interesting and informative. A positve experience from start to finish. More

Our salesperson Lenny was wonderful. He was more than helpful he did everything to meet our needs. We came to mercedes to trade in our BMW that Lenny sold us when he was employed with BMW. helpful he did everything to meet our needs. We came to mercedes to trade in our BMW that Lenny sold us when he was employed with BMW. More

We were interested in leasing a 2013 Mercedes-Benz GLK 350. Upon entering the showroom we were greeted by a pleasant helpful receptionist who directed us to an area of the showroom where we could browse t 350. Upon entering the showroom we were greeted by a pleasant helpful receptionist who directed us to an area of the showroom where we could browse the inventory of SUV's. We were given the freedom to explore for a few minutes without any pressure or salesperson. After about 10 minutes we were greeted by a sales rep, Dan Cottrell, and we explained to him what our intentions were. He listened patiently and gave us an extensive description of the SUV and the various option packages that were available. He then took us for a test drive and continued to carefully explain all of the features of the vehicle. Upon returning, we were convinced that we wanted to lease the GLK. Dan explained the different lease programs that were available and negotiated a very fair deal for us. There was no pressure or "smoke and mirrors" involved. We dealt with Dan, and Dan alone. We did not have to play the, "Let me check with my manager ...," game. We agreed to a price and left a deposit. Later that evening Dan called us at home and told us that he had the car in stock and we could pick it up at out convenience. The next day we returned to the dealership and met with Dan to pick up our car.We were given an extensive education on every aspect of the car by a specialist. We were taken to the service area, given a tour of the waiting area (which is nothing short of magnificient), and introduced to our service manager. We then returned to Dan who completed our paperwork and were on our way home in our 2013 GLK 350. The next day, Dan called us to see how we were enjoying our car and assured us that if we had any questions or concerns to call him at any time. In all, it was truly a remarkable experience. More