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Mercedes-Benz of Durham
Durham, NC
240 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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240 Reviews of Mercedes-Benz of Durham
April 07, 2017
Catherine Burchette is the best! My mother and I have had the best car buying experiences at Mercedes Benz of Durham! Catherine Burchette went above and beyond to make sure I was in t My mother and I have had the best car buying experiences at Mercedes Benz of Durham! Catherine Burchette went above and beyond to make sure I was in the car of my dreams, and that my process went smoothly! I just love her, and I'm loving my new 2017 C300 Coupe!!!! More
by Aquira
Employees Worked With
Catherine Burchette
March 18, 2017
Service Review Overall, the quality of the customer service I received was excellent; service was timely and efficient. Would use this dealership again for future se Overall, the quality of the customer service I received was excellent; service was timely and efficient. Would use this dealership again for future service and recommend to others. More
by kaylyne
Employees Worked With
Chris
March 15, 2017
A great buying experience with Daniel Debrecht I dreaded buying a car and hated going into showrooms. Daniel made it much more pleasant by being honest about Mercedes, he was knowledgable, patient I dreaded buying a car and hated going into showrooms. Daniel made it much more pleasant by being honest about Mercedes, he was knowledgable, patient without being condescending even though it took me months to make up my mind. On the day I bought my C300 4matic, at the end of December 2016, he lowered the agreed on price after he realized he had sent an email to me, which I had not read, containing a lower price. The car was delivered to my house that day and only afterwards did I realize there was a chip in the window shield. The dealership and Daniel were great and replaced the glass at their own expense despite no one really knowing how it happened. Much later I picked up 3 nails in my tires and drove to the dealership without an appointment. The tire was replaced and the car washed and I was out in no time after having a cup of coffee and snacks while reading email. Thank you, Daniel, for making the purchase of my car a pleasant experience and to the whole dealership for going above and beyond. Karen Paden More
by karen p
Employees Worked With
Daniel Debrecht, John Hall
February 17, 2017
Very good experience Manager in parts and service is very kind and professional. Keep his words. My experience was great. MR BISHOP, David got my car part in time and inst Manager in parts and service is very kind and professional. Keep his words. My experience was great. MR BISHOP, David got my car part in time and instole on busy weekend. He also helped me out for other things. More
by Baps
Employees Worked With
Bishop, David
February 09, 2017
They are low ballers when they value your trade. They called me every day and even had an internet specialist contacte several times. My suggestion is, don't waste your money on hiring extra sales su They called me every day and even had an internet specialist contacte several times. My suggestion is, don't waste your money on hiring extra sales support when you low ball a paying customer! More
by Holbeck
Employees Worked With
Odalys Vargas
November 04, 2016
Contemporary, smart and loyal The staff at Mercedes-Benz of Durham is smart, kind and efficient - the best in the triangle. The contemporary building is immaculate and this just re The staff at Mercedes-Benz of Durham is smart, kind and efficient - the best in the triangle. The contemporary building is immaculate and this just reinforces this dealer's commitment to precision and detail. I have had the wonderful opportunity to be assisted by a number of caring staff at Mercedes-Benz of Durham including Daniel Rollins, Justin Blanchard, Sean Gerringer and Patrick Wang. In my visits there to service my ML350 BlueTec, often with my two and six year old daughters, the staff was kind, efficient and incredibly smart every time. Daniel and Justin especially were able to see that the issues were diagnosed correctly and repaired quickly. They took time to respectfully explain each separate issue and support their diagnoses through photo documentation. I am a Cary resident, and, after multiple interactions, I cannot provide the same high remarks about the staff or facilities at Mercedes-Benz of Cary. I highly recommend Mercedes-Benz of Durham. More
by Amy
Employees Worked With
Daniel Rollins, Justin Blanchard, Sean Gerringer and Patrick Wang
September 23, 2016
Amazing car buying experience! I purchased a 2014 C-Class about 3 weeks ago and I must say this was a very enjoyable car buying experience. Every person on their staff was very hone I purchased a 2014 C-Class about 3 weeks ago and I must say this was a very enjoyable car buying experience. Every person on their staff was very honest and up front with me during the entire process. This is very important to me when purchasing a vehicle. I never felt pressured and the dealership was willing to transfer a vehicle I was looking at in from Charlotte for the purchase. Pricing was also very fair as I did my research before coming to the dealership. My experience with Josh Vaughn and Matt Giannattasio ensured my wife and I will only visit Mercedes of Durham for any future vehicle purchases. This place is a class act! More
by jsmall77
Employees Worked With
Josh Vaughn, Matt Giannattasio
September 23, 2016
Horrible Experience! Worst experience ever. I only wish I could give this dealer 0 stars for horrible service, numerous errors, and false promises. Bob French, the busin Worst experience ever. I only wish I could give this dealer 0 stars for horrible service, numerous errors, and false promises. Bob French, the business manager, was disrespectful, unprofessional, and dismissive. This dealer would not call me back and I had to go there in person. After not receiving my tag when promised, I found out that this dealer dropped the ball and failed to submit the DMV paperwork. To correct their mistake, they promised to send someone in person to the DMV to get my tag and when I went to the dealer to pick it up a few days later, they had not gotten the tag as promised. Instead, I was publicly confronted by Bob French for initially giving Mercedes-Benz a 7 out of 10 on an anonymous internal company survey. If I had to take the survey again it would obviously be a 0 out of 10. When I arrived, Bob French had the survey printed out and threw it at me in front of customers and staff and expressed his anger towards me for not giving the dealer 10 out of 10. Because of their error and not receiving the tag when promised, we had to cancel our travel plans. I cannot believe they are allowed to treat customers like this after spending so much money at the Merecedes-Benz dealer. Additionally, there were scratches on the vehicle that the dealer promised to fix, but the car did not come out as promised even after they worked on it twice. We let Hendrick know that we had purchased multiple cars from them and this is not the way to do business. This has been such a time-consuming and frustrating process that has not yet been resolved. More
by NCReviewer1
Employees Worked With
Bob French
July 29, 2016
Thanks to Marcus Riddick Marcus Riddick was an outstanding MB rep. He was knowledgeable, gracious and most accommodating of our needs. He made our experience a pleasant one. Marcus Riddick was an outstanding MB rep. He was knowledgeable, gracious and most accommodating of our needs. He made our experience a pleasant one. Although we had previously purchased Mercedes from another dealership, Marcus was pivotal in our decision to purchase this car in Durham. More
by Ellen
Employees Worked With
Marcus Riddick
April 27, 2016
Treated like royalty, will definitely do business again Traveled from Charlotte to purchase my car. They gave me the best customer service I could ever ask for. Will definitely do business again. Thank yo Traveled from Charlotte to purchase my car. They gave me the best customer service I could ever ask for. Will definitely do business again. Thank you so much More
by Brandon T Lamberth
Employees Worked With
Odalys
