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Mercedes-Benz of Des Moines - Service Center

Urbandale, IA

4.9
277 Reviews

277 Reviews of Mercedes-Benz of Des Moines - Service Center

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March 31, 2023

Brad’s knowledge makes me feel confident that everything is being repaired or serviced correctly. Great service! More

by johnschneller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Benjamin Knudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Parmerlee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Glenn Collignon, Edoardo Collinet, Cameron Denucce, Joseph Gudenkauf, Robin Mcquerry, S Van
Apr 03, 2023 -

Mercedes-Benz of Des Moines responded

John, thank you for choosing Mercedes-Benz Sprinter of Des Moines! We will be sure to pass along your kind words to Brad. Come see us again soon!

March 30, 2023

Good communication on inspection on my Mercedes and what repairs needed on future visits to dealership More

by Raider
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Knudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2023 -

Mercedes-Benz of Des Moines responded

Thank you for the review! We appreciate your support. Should you ever need anything, please reach out to the Mercedes-Benz of Des Moines team.

March 29, 2023

U guys are the best I really don't like to go to any others we've had to use other mercades on our road trips they just don't measure up the work on my van is as well done and I have to argue to get thi More

by Debra Pratt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Benjamin Knudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Parmerlee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Gudenkauf, Robin Mcquerry
Apr 03, 2023 -

Mercedes-Benz of Des Moines responded

Debra, thank you for the wonderful review. We are thrilled that you enjoyed your visit to Mercedes-Benz of Des Moines. Should you need anything else, please let us know. Have a great day!

March 26, 2023

Great customer service and service center. Highly recommend! They were willing to go the extra mile to find the problem. More

by nehgal83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Gudenkauf
Mar 27, 2023 -

Mercedes-Benz of Des Moines responded

Thank you for choosing Mercedes-Benz of Des Moines! We are happy to have earned your recommendation. Should you ever need anything else, please let us know.

March 17, 2023

I had excellent service. My service manager was beyond excellent! A loaner was provided. The length of time was very good. More

by palmer_jerald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2023 -

Mercedes-Benz of Des Moines responded

Hello there! Thank you for choosing Mercedes-Benz Sprinter of Des Moines. It was a pleasure assisting you. We are happy to see that you enjoyed the loaner vehicle. Come see us again soon!

March 16, 2023

Great Job ! Professional, courteous, positive, timely, correct, Well Done ! I appreciate everything ! See you again ! More

by Frahm1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2023 -

Mercedes-Benz of Des Moines responded

Hello there, thank you for choosing Mercedes-Benz of Des Moines! It was a a pleasure assisting you. We look forward to working with you again in the future.

March 14, 2023

Great service. Makes it easy for me to drop the car off , get the regular maintenance and updates completed, and pickup at the end of the day. More

by Hawk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad
Mar 14, 2023 -

Mercedes-Benz of Des Moines responded

Hello! Thank you for choosing Mercedes-Benz of Des Moines! It was a pleasure assisting you! We hope to work with you again soon!

March 13, 2023

Mercedes Benz of Des Moines provides world class service. They are timely and professional. This location is a fantastic representative of the brand. More

by Robertstomp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Ashby
Mar 13, 2023 -

Mercedes-Benz of Des Moines responded

Thank you for choosing Mercedes-Benz of Des Moines! It was a pleasure assisting you. Come see us again soon!

March 03, 2023

I would recommend Brad (Service Advisor) to anyone needing their vehicle serviced. He gets me scheduled in a timely manner, communicates what is being done at my service appt and is quick to let me kn More

by Michaela Robinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Ashby
Mar 06, 2023 -

Mercedes-Benz of Des Moines responded

Michaela, thank you for the positive review! We will be sure to pass your kind words to Brad and the Mercedes-Benz of Des Moines team. Please reach out if you need anything else down the road.

July 16, 2019

We were up a creek Were traveling from Kansas City to Michigan and our S550 started shaking and vibrating so bad we had to exit in west Des Moines and be towed to this d More

by blackdog
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad and another young man whose name I didn’t get
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