Mercedes-Benz of Des Moines - Service Center

We were up a creek Were traveling from Kansas City to Michigan and our S550 started shaking and vibrating so bad we had to exit in west Des Moines and be towed to this d Were traveling from Kansas City to Michigan and our S550 started shaking and vibrating so bad we had to exit in west Des Moines and be towed to this dealership. But it was Sunday, so we got a room and contacted them first thing the next morning. Brad took excellent care of us. Checked out our car, got it fixed and lent us a loaner so we could check out of the hotel and not pay a late charge. Very nice group of service people to work with, even helped us transfer all our “stuff “ to our car. Definitely recommend!!! More

Very Helpful !!!! I purchased a used 2017 Mercedes GLC 300 from a Ford dealer who got it as a trade in. The sales people at Ford didn't know how to operate many of the I purchased a used 2017 Mercedes GLC 300 from a Ford dealer who got it as a trade in. The sales people at Ford didn't know how to operate many of the features since it's not their brand. I stopped into Mercedes of Des Moines where I was helped by Johnny Villotti. Even though I didn't purchase the car thorough their dealership he took the time to go over all the bells and whistles with me. He was very professional and extremely helpful as I've had the car almost two months and thanks to Johnny, I now know how everything operates and finally have my remote start hooked up. Thanks Johnny, and the next Mercedes I buy, I''ll buy from you and Mercedes of Des Moines! More

Mercedes of Des Moines My wife and I have purchased a number of used and new cars from Mercedes of Des Moines. The entire staff is always very helpful and go out of there wa My wife and I have purchased a number of used and new cars from Mercedes of Des Moines. The entire staff is always very helpful and go out of there way to make sure that we are taken care of. Phil Jansma works very hard to make sure that the service work being done is explained before the work is performed. More

professional, reliable, efficient and proficient. very knowledgable and helpful service manager. very communicative and informative. I have said everything there is to say. Brevity is the essence o very knowledgable and helpful service manager. very communicative and informative. I have said everything there is to say. Brevity is the essence of genius!!!! THANKS! More

I received the usual exceptional service. Two recall notices were completed. While waiting, I made use of the new coffee maker, visited with my salesman Jonathan, and caught up on the new mode Two recall notices were completed. While waiting, I made use of the new coffee maker, visited with my salesman Jonathan, and caught up on the new models on the showroom floor. I was then on my way in short order with a just washed GLE300d. More

Mercedes Benz continues to earn my business . They are a great dealership. I really feel like they are interested in me and I trust them with my car. The Service manager and all the advisors ar . They are a great dealership. I really feel like they are interested in me and I trust them with my car. The Service manager and all the advisors are top notch. I've never felt like they would ever recommend anything my car didn't really need. More

Extended warrenty Bought 2008 lexus from Mercedes Benz of Des moines and also purchased extended warranty from them. Big mistake. Have a problem that needs a computer Bought 2008 lexus from Mercedes Benz of Des moines and also purchased extended warranty from them. Big mistake. Have a problem that needs a computer scan. It has to be done by a Lexus dealer which happens to be across the street. I call Mercedes and they say take to Lexus dealer. I make appointment for next day. They read my ex warranty and call warranty company that tells them if it's within 40 miles Mercedes has to take to Lexus dealer. I take it to Mercedes and they say that's not so. They offer to make another appointment for the next day but after wasting a half day already I say no. Everybody at both dealerships were polite but the bottom line is my car still needs serviced. I'm glad I can still drive it. NEVER buy extended warranty. It's kinda like - I've got your money and you're on the back burner. Come back when you're looking to buy. More

Serviced wife's car Been dealing with EUROPEAN Motors for many years and they have never let me down. Good people. Good service will recommend these fine folks to everyon Been dealing with EUROPEAN Motors for many years and they have never let me down. Good people. Good service will recommend these fine folks to everyone More