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Mercedes-Benz of Delray
Delray Beach, FL
788 Reviews
Mercedes-Benz of Delray is your local source for new Mercedes-Benz vehicles, pre-owned cars for sale, and Mercedes-Benz service in Delray Beach, FL. And if you can't find that perfect new or pre-owned Mercedes-Benz, we'll buy your car, no purchase necessary! Check out our website today, then visit our showroom in Delray Beach, located at the corner of Linton Blvd and SW 10th. No matter what your Mercedes-Benz needs are, Mercedes-Benz of Delray is here for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 AM
Tuesday 9:00 AM - 9:00 AM
Wednesday 9:00 AM - 9:00 AM
Thursday 9:00 AM - 9:00 AM
Friday 9:00 AM - 9:00 AM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 AM
Wednesday 7:00 AM - 7:00 AM
Thursday 7:00 AM - 7:00 AM
Friday 7:00 AM - 7:00 AM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 AM
Wednesday 7:00 AM - 7:00 AM
Thursday 7:00 AM - 7:00 AM
Friday 7:00 AM - 7:00 AM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 788 reviews
November 26, 2023
When service is finally completed, generally very satisfied; however, there seems to be is a problem getting a return call to schedule an appointment for service. There is also an issue with the car' satisfied; however, there seems to be is a problem getting a return call to schedule an appointment for service. There is also an issue with the car's extended stay at the dealership before I get it back. In their defence, it is older so parts may not always be readily available, but over the past 10 years, the average delay has been approximately 6 weeks. I would also strongly recommend if you buy used, or plan to keep your new Mercedes beyond the initial warranty, make sure to purchase an extended service contract from a reliable provider. More
by SamO, Delray Beach
Employees Worked With
Shawn Pardon, sorry, can't remember the technicians name.
November 24, 2023
Everyone was so helpful, I was on a time crunch the dealership worked together to help with assuring that I was able to take my vehicle home that same day. Thank you Mercedes-Benz of Delray. dealership worked together to help with assuring that I was able to take my vehicle home that same day. Thank you Mercedes-Benz of Delray. More
by stephensmarla65
Employees Worked With
Vivlian
November 24, 2023
I just took my car in for its first service and my advisor Michael took great care of my car. Everything went perfectly and way above expectations, thanks Michayand Mercedes if Delray! advisor Michael took great care of my car. Everything went perfectly and way above expectations, thanks Michayand Mercedes if Delray! More
by bbeckpci
Employees Worked With
Michael
November 22, 2023
Bought a car there a few weeks ago, and so far so good! Happy about everything except for the financing interest rate. I have A-1 credit and it should have been much lower, but it was all so fast did not Happy about everything except for the financing interest rate. I have A-1 credit and it should have been much lower, but it was all so fast did not catch it till it was too late. More
by schmoogie1
Employees Worked With
Daniel
November 22, 2023
Great Service . Had a problem with my Battery. They took My car in that day to make sure I was SAFE. Evon Dawkins Assistant Service Manager made it easy to have i Had a problem with my Battery. They took My car in that day to make sure I was SAFE. Evon Dawkins Assistant Service Manager made it easy to have it fixed. Excellent communication and very helpful. Bought my car there 2014 Always happy with my service when I need it. Thank You. 20 Stars ⭐️ for Evon! More
by christinechandler171
Employees Worked With
Evion Dawkins
November 11, 2023
Leased a new vehicle for my mother in law. Both Kamryn and Hector were great to deal with. Very professional in all aspects of the transaction. Both Kamryn and Hector were great to deal with. Very professional in all aspects of the transaction. More
by mull2911
Employees Worked With
Kamryn, Hector
November 06, 2023
STAY AWAY! I bought a car from this dealership on September 5th and I COULD NOT BE MORE SORRY. What a huge mistake! They overcharged me at closing by I bought a car from this dealership on September 5th and I COULD NOT BE MORE SORRY. What a huge mistake! They overcharged me at closing by almost $1,400. I only found out about this mistake (or was it intentional?) because they sent me a check 7 weeks later. I really could have used that money during all of that time because I had NO WORKING CAR. The car they sold me broke down on day 5 of my ownership and I have NOT seen it since! I could have used that money to pay for the 2 tow trucks I had to hire, or for a rental car that I need but cannot afford. Nearly 2 months after the breakdown, I still don’t know what is wrong with the car or when they might even be able to tell me what is wrong. The dealership doing the repairs needs a part before they can do the diagnostics, and that part did not arrive when it was supposed to about three weeks ago. There is no new ETA for the part. As a result, I have no idea when or if the car will be drivable again! Yes, the repairs are supposed to be covered by the warranty included at purchase. Yes, this abysmal dealership finally reimbursed me for the $200 deductible I will have to pay if the repair is ever completed. But that payment only happened after about six weeks of ignored emails and unreturned phone calls, pleading for help. Mr. Joseph Taylor was particularly skilled in the art of making excuses, often blaming his own lack of action on a manager being out of the office time and time again. It was absolutely infuriating how naturally this dealership decided that it would try to ignore me. They made zero effort to stand behind the sale they just made to me. It sure feels like the minute I drove off their lot, they felt they were done with me forever. They could have helped in many ways, but they did not. They have treated me to some of the worst customer service I’ve ever experienced, and I see no signs that they care at all about it my impression. And remember, the decision to ignore me came AFTER overcharging me at closing. My advice is STAY AWAY from this dealership no matter what! They will overcharge you for a car that breaks down after only 5 days, and then ignore your pleas for help. That’s exactly what they did to me. And I’m quite confident that I am NOT their only dissatisfied customer. DON’T LET YOURSELF BE THEIR NEXT VICTIM. More
by Denny s.
Employees Worked With
Joseph Taylor
October 30, 2023
Service manager Shawn Parton was very efficient and handled my service needs accordingly. He was professional and addressed my concerns about the repairs needed to my vehicle. The actual work was compl handled my service needs accordingly. He was professional and addressed my concerns about the repairs needed to my vehicle. The actual work was completed to my vehicle sooner than expected which was a plus. More
by jetblakink
Employees Worked With
Shawn Parton
