Mercedes-Benz of Cutler Bay - Service Center

Awesome The service was fast and perfect those guys work like a real team Jose is a nice and friendly person they do a great job The service was fast and perfect those guys work like a real team Jose is a nice and friendly person they do a great job More

Good Service I have a smart car.I felt a noise in the front. I called to maintenance office for an appointment, they immediately got it. In few time they found I have a smart car.I felt a noise in the front. I called to maintenance office for an appointment, they immediately got it. In few time they found the problem, Reinaldo told me that 3pm finished repairing the car. I Wait there all the time and before 3 pm they gave me the car. good service and excellent attention More

GLK350 Service I brought my GLK350 into your Culter Bay service center for it's first service and because an SRS warning light came on. I arrived early for my 7am a I brought my GLK350 into your Culter Bay service center for it's first service and because an SRS warning light came on. I arrived early for my 7am appointment and was greeted very cordially by your service manager who promptly directed me to the coffee machine for a very nice cappucinno. I then met my service advisor Charlie Rodreguez who was both friendly and very professional. He organized my service and arranged for a curtesy car for my use. The next day when I arrived for pickup your service people noted that the light went on again. No problem, these things happen, Charlie arranged for my curtesy vehicle once again and the person that delivered it even gave me a cold bottle of water for the trip back home. the next day when I picked up my vehicle (no problems this time) Charlie comped the wax job that I ordered. I am very grateful to your organization and especially Mr. Rodreguez for taking car of my the way he did. This is my fourth vehicle from your company (purchased from Coral Gable - Carlos Pereda) and I have been well satisfied with the sales process as well as your superior service department. Thanks to you and your staff. R. Miller More

Service Advisor & Service Manager Both Charlie & Ruben assisted me with professional, prompt, and overall excellent customer service! Couldn't have asked for better treatment and exper Both Charlie & Ruben assisted me with professional, prompt, and overall excellent customer service! Couldn't have asked for better treatment and experience! Thank you all for doing such a great job! More

Great dealership, but, where in the xxxx are my rims????? The treatment I received at Mercedes Benz of Cutler Bay was exceptional. The service advisor assigned to my claim was attentive, professional and know The treatment I received at Mercedes Benz of Cutler Bay was exceptional. The service advisor assigned to my claim was attentive, professional and knowledgeable. That's where everything comes to an abrupt halt! The factory took close to a month (the dealership received my e-350 on April24th; I picked it up on May22nd) to ship the required rims here in Miami. It is painfully obvious that a Mercedes customer who's already on his third lease with you was placed at the "end of the line" to satisfy the appetite of your assembly line of autos that have yet to be sold to the public, at my expense. Shame on you. You probably mistaken me with a Mercedes owner from Cuba or North Korea. You're beginning to look like GM! I rate your local dealership and staff with an A+. They and yours truly deserved better. I rate the Factory and those in the decision making process an F. More

Great Service I like coming here because of the great work that they do. they are very friendly people and I would recommend to to all my friends that wants a car a I like coming here because of the great work that they do. they are very friendly people and I would recommend to to all my friends that wants a car and great service. Thank you Herbert and Castillo. More

Customer Fudge I have been dealing with Mercedes of curler Bay for a few years now it is always a great experience. They make things easy & quick. My sales guy Charl I have been dealing with Mercedes of curler Bay for a few years now it is always a great experience. They make things easy & quick. My sales guy Charlie went above & beyond what he had to do even getting me a rebate on my new tires. The rental car sales guys was also a highlight of my day. I did not have a lot of time and they ensured they got me in & out. A job well done. More

Mr. Ruben Abreu provided exceptional service which I would definetely rate a 10 out of 10. Communicated with me on a regular basis on the progress on my vehicle and definetely made sure I left as a sati would definetely rate a 10 out of 10. Communicated with me on a regular basis on the progress on my vehicle and definetely made sure I left as a satisfied customer. I did and would not hesitate to recommend MB Cutler Bay to anybody. More

Overall service was great. Car was not washed as usual. Very prompt and service advisor was great he was helpful and repaired everything as expected. Fee for battery was acceptable Very prompt and service advisor was great he was helpful and repaired everything as expected. Fee for battery was acceptable More

The first reason why you purchase a Mercedes Benz or an The first reason why you purchase a Mercedes Benz or an expensive car period, is because you automatically assume that you are also buying a prop The first reason why you purchase a Mercedes Benz or an expensive car period, is because you automatically assume that you are also buying a proper customer service at all times. Sadly that does not happen at your service department. I've purchased 3 Mercedes Benz up until now and every time I have been at your service department I've left very upset and disappointed. At the beginning I thought that maybe I just met that one person at a bad day and gave it several other tries but there was no improvement from anybody. They have acted rudely, disrespectfully, and very patronizing. Honestly it's very sad that a respected company such as Mercedes Benz counts on your service department to keep their customers happy and coming back. Here are some tips. never judge by the appearances, you might be surprised; if you say to a costumer that you'll return his call or notify when the car is ready, please DO so; never act like you are better than your costumers and that you'll always have that job regardless of how you treat them; please apologize when you make a mistake, it's only fair; always remember your costumers are spending a ton of money to get what they deserve; and please, please, please, we don't care about your feud with the Coral Gables dealer, it's not ethic that we see or hear how you worry more about passing the ball to one another instead of trying to get our issues solved, after all, you all respond to Mercedes Benz. I really hope you improve when it comes to customer service for the sake of MB's good name and reputation, regardless I'm not going back to your dealer even if you were the last MB dealer on earth. I hope Coral Gables knows how to treat their customers right. More