Mercedes-Benz of Cutler Bay - Service Center

Change hubcaps Took awhile but they did it right! I liked the fact that I did not have to wait and my rental was waiting for me. Took awhile but they did it right! I liked the fact that I did not have to wait and my rental was waiting for me. More

Excellent service & awesome staff!! Exceptional service from the start to the end of the process. The drop off experience was very smooth. The experience with Robert was pleasant and i Exceptional service from the start to the end of the process. The drop off experience was very smooth. The experience with Robert was pleasant and informative. Getting a loaned vehicle was very courteous and detailed. The gentleman at the counter even assisted me setting up the Bluetooth for my cellular telephone. The return of the vehicle and the pick up of my vehicle, again, was fast and efficient. Mr. Vernon Chang and Andrew, who assisted me at the end of the process, were very professional. Awesome experience thanks to the great staff!! More

Excellent Service Starting from Kevin Laplanche to all employees working at this service station are excellent. There is minimal wait and not crazy like the other Merc Starting from Kevin Laplanche to all employees working at this service station are excellent. There is minimal wait and not crazy like the other Mercedes Benz dealerships. More

Unbelievably great service! Exceptional service! Taken immediately and serviced while I waited. I was frequently updated as to the status of my service. The service was performed Exceptional service! Taken immediately and serviced while I waited. I was frequently updated as to the status of my service. The service was performed exactly as promised and my car was promptly returned to me with everything correctly completed and the car was washed. More

good care My care needed to be towed to the dealer and they took good care of it and kept in touch with us in a timely manner. My care needed to be towed to the dealer and they took good care of it and kept in touch with us in a timely manner. More

The service manager Mr. Ruben is an asset As stated in my tittle, Ruben is an asset to the Cutler Bay Branch. He went above and beyond with his service and the way he helped me. The only perso As stated in my tittle, Ruben is an asset to the Cutler Bay Branch. He went above and beyond with his service and the way he helped me. The only person that took the time to listen and help. I called two other dealers and the Mercedes Benz hot line and neither wanted or showed any help. More

Excellent Kevin I is an amazing Service Manager.. This is the second service on my C 300. Incredible attention to details. Great dealership great service. T Kevin I is an amazing Service Manager.. This is the second service on my C 300. Incredible attention to details. Great dealership great service. Thank you. More

MB CUTLER BAY SERVICE SETS THE BAR VERY HIGH FOR ALL DEALERS From the moment you pull into the Service Department you are treated so well. The porters could not be any nicer and more accomodating. I love my From the moment you pull into the Service Department you are treated so well. The porters could not be any nicer and more accomodating. I love my service rep, Kevin LaPlanche. He is such a pleasure to deal with. While all the service reps are wonderful, he is my favorite. He truly makes you feel like a friend. He always remembers me personally and always asks about my children and how they are doing. It is always a pleasure to see Kevin. The representatives at the loaner car department are always so polite and so incredibly professional. More

Good service They diagnosed the problem to be the satellite antenna needing replacement. Unfortunately the antenna needed to be ordered and could not be replaced a They diagnosed the problem to be the satellite antenna needing replacement. Unfortunately the antenna needed to be ordered and could not be replaced at time of visit. Mr. Chang, while moving my car, noticed a clicking noise from shifter so he suggested that the rubber bushings on the shifter needed replacement due to the noise it was making. The repair was done and fixed the problem. More

Even getting rid of my car was pleasurable at MB Cutler Bay! Unfortunately, cars do wear out and it becomes time to part with it, it was time to get rid of mine. After the decision was made, MB Cutler Bay gave u Unfortunately, cars do wear out and it becomes time to part with it, it was time to get rid of mine. After the decision was made, MB Cutler Bay gave us kind assistance. My service representative, Kevin LaPlanche is FANTASTIC! I will miss having a Mercedes to take to service because Mr. LaPlanche is so knowledgeable and helpful. Thank you VERY much! More