Mercedes-Benz of Cutler Bay - Service Center

Adam Littman stands out in terms of service Adam Littman is super efficient, courteous,and very knowledgeable. He always knows the answers to my questions and is very respectful and patient, ev Adam Littman is super efficient, courteous,and very knowledgeable. He always knows the answers to my questions and is very respectful and patient, even when it's obvious he is extremely busy. More

Friendly. Courteous. Friendly and courteous Everyone from sales, service to the rental car agents. My only complaint is lack of wifi access in the service area where ser Friendly and courteous Everyone from sales, service to the rental car agents. My only complaint is lack of wifi access in the service area where service reps are seated More

4 year service You make an appointment for the day and time of your arrival. When you arrive you are greeted by an assistant and escorted to your advisor. If your ad You make an appointment for the day and time of your arrival. When you arrive you are greeted by an assistant and escorted to your advisor. If your advisor is tied up, they will offer you a beverage until the advisor is available; I only needed to wait 5 minutes on any occasion if necessary. If you request a loaner it is waiting for you. My service advisor is Adrian Lee Sang and he is the best! Adrian will work with you on the options available for your vehicle at the time of service. Adrian can answer any questions you have about your vehicle and any questions you might have for up and coming vehicles; if he does not know he will ask. More

Great and fast service to fix tire Got a flat tire. They were able to give me a service appointment at my convenience and fix the problem fast and efficiently. And got a courtesy car wa Got a flat tire. They were able to give me a service appointment at my convenience and fix the problem fast and efficiently. And got a courtesy car wash! More

Excellent experience thanks I had a wonderful experience thanks to Javier,Oliver and Adam you guys were excellent I had the best attention thanks for all your help I had a wonderful experience thanks to Javier,Oliver and Adam you guys were excellent I had the best attention thanks for all your help More

First class service Great service, very professional and attentive. Waiting area was very clean and comfortable with complimentary drinks and Starbucks Coffee. They servi Great service, very professional and attentive. Waiting area was very clean and comfortable with complimentary drinks and Starbucks Coffee. They serviced my car while I waited, the Express Service and Car Wash took 1 hour and 30 minutes just like they promised. Great experience. More

Great Service Adam Littman is always courteous and efficient in handling service requests. When I needed assistance replacing my cracked windshield, Adam went abov Adam Littman is always courteous and efficient in handling service requests. When I needed assistance replacing my cracked windshield, Adam went above and beyond to contact my USAA insurance to determine coverage. More

Great Service For the last year I have been taking both of my E350's here for service. My service rep Robert is great. He always makes sure to explain the service a For the last year I have been taking both of my E350's here for service. My service rep Robert is great. He always makes sure to explain the service and cost to me and is a very pleasant person overall. There is always a loaner car available and the rest of the staff are also very polite. My past service was pretty fast,a s I took my car in at 7am and left in a loaner and by 1pm, my car was ready. I don't know about the sales staff as I bought my cars at a different dealership as Cutler bay didn't have the exact options I wanted on my cars, but the service department is first class. More

Excelente él servicio de Angel y Roberto Damas Son muy profesionales y rápidos los recomiendo por su amabilidad, profesionalismo y excelente servicio . Gracias él servicio de Angel y Roberto Damas Son muy profesionales y rápidos los recomiendo por su amabilidad, profesionalismo y excelente servicio . Gracias por todo More

Outstanding Took my car in for regular maintenance and to replace left lamp bulb, Impeccable experience and customer service from Mr Chang and other associates! Took my car in for regular maintenance and to replace left lamp bulb, Impeccable experience and customer service from Mr Chang and other associates! Overall, I had a pleasant experience. More