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Mercedes-Benz of Cutler Bay - Service Center
Cutler Bay, FL
830 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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830 Reviews of Mercedes-Benz of Cutler Bay - Service Center
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February 14, 2020
Jose Castillo from Maint. and service Dept is the best Amazing Customer service from Jose Castillo, the attention was personalized and unique. I have been there at least 4 times and his has been the best Amazing Customer service from Jose Castillo, the attention was personalized and unique. I have been there at least 4 times and his has been the best the best customer service rep that I have ever had Thank you Jose More
by RR
Employees Worked With
Jose Castillo
February 08, 2020
great service My service advisor Kevin Leplanche is awesome. He is always very professional, honest and most importantly very efficient. Always answers my calls and My service advisor Kevin Leplanche is awesome. He is always very professional, honest and most importantly very efficient. Always answers my calls and emails in a very timely manner, never makes me wait linger than expected. More
by ingridm82
Employees Worked With
kevin laplanche and vernon chang
February 01, 2020
Great Service Excellent facilities, best service so far from any dealer we have been before. they are very professional and helpful on every department. Thank you g Excellent facilities, best service so far from any dealer we have been before. they are very professional and helpful on every department. Thank you guys. More
by Ivan Romero
Employees Worked With
Other Employees :
Jose Castillo, Ruben Abreu
January 31, 2020
Outstanding My service manager was Kevin Laplanche, aka Sprinter. He was very courteous and professional. He did a fantastic job on getting my car's issues resolv My service manager was Kevin Laplanche, aka Sprinter. He was very courteous and professional. He did a fantastic job on getting my car's issues resolved. More
by garymccourt
Employees Worked With
Kevin Laplanche
January 30, 2020
Thanks guys As always a pleasure doing a service to my car with the entire staff, thanks guys for having my car ready and looking great. Keep it up. As always a pleasure doing a service to my car with the entire staff, thanks guys for having my car ready and looking great. Keep it up. More
by mercedes
Employees Worked With
January 30, 2020
recall work The dealership was open for business as stated.Staff were friendly and professional. Coffee and a snack was a nice touch at drop off. During pick up t The dealership was open for business as stated.Staff were friendly and professional. Coffee and a snack was a nice touch at drop off. During pick up the carwash was a pleasant surprise. More
by snookme13
Employees Worked With
javier
January 25, 2020
Always a fantastic experience when visiting MBCB. All of the employees are exceptional, the dealer is always clean and the service is always great. Thank you MBCB for making servicing my car so easy. the employees are exceptional, the dealer is always clean and the service is always great. Thank you MBCB for making servicing my car so easy. More
by jucamarpra
January 20, 2020
Every employee that I encountered was interested in helping me accomplish getting my car to the right serviceman. I was phoned when the service was completed and equally treated as a special person rec helping me accomplish getting my car to the right serviceman. I was phoned when the service was completed and equally treated as a special person receiving my car. The experience was wonderful. More
by hypocon1
Employees Worked With
January 18, 2020
I purchased a brand new sprinter van/camper in Minnesota. I came down from North Dakota and a trim piece from the mirror had fallen off While driving. I made an appointment and they had the part I came in an I came down from North Dakota and a trim piece from the mirror had fallen off While driving. I made an appointment and they had the part I came in and Kevin was more than gracious and helping me. The whole process took about an hour they had me going and it was under warranty. I was extremely satisfied with the service. Thanks Al More
by alvoegele
Employees Worked With
Kevin laPlanche
