Mercedes-Benz of Cutler Bay - Service Center

Something great but with room for improvement. My Service Advisor Herbert Kanzki is absolutely the best. His customer service is superior, his technical savvy is remarkable, and his listening skil My Service Advisor Herbert Kanzki is absolutely the best. His customer service is superior, his technical savvy is remarkable, and his listening skills are second to none. I keep returning to this location primarily because of the excellent standard in service provided by Mr. Kanzki and Mr. David Appleton. One area of concern is that there seems to be no diversity in employees even though the area is located in a diverse community. The dealership should work on reflecting the community in its employees so that more individuals would feel comfortable visiting the location. My last visit was not so pleasant by the greeters. I was ignored because I did not look like them. Mr. Kanzki eventually came out and saved the day for the dealership. Kudos to Herbert for a job well done! More

Excellent Service As always very exceptional service by Charlie Rodriguez. A definite plus to the Mercedes Benz dealership of Cutler bay. Thanks again Charlie for all As always very exceptional service by Charlie Rodriguez. A definite plus to the Mercedes Benz dealership of Cutler bay. Thanks again Charlie for all your help while we were in Florida. More

My Service advisor Mr Herbert Kanzki Went above and beyond in explaining the necessary services for my car. Very patient And extremely knowledgeable professional. Well done Mercedes! beyond in explaining the necessary services for my car. Very patient And extremely knowledgeable professional. Well done Mercedes! More

Service at this place rocks ! They always exceeds my expectations . Loaner cars are basically brand new cars and clean. My service manager is the best. expectations . Loaner cars are basically brand new cars and clean. My service manager is the best. More

Great Service Great service Robert bends over backwards to get my car ready for me. Very polite and professional. Would recommend to go to him for service. Great service Robert bends over backwards to get my car ready for me. Very polite and professional. Would recommend to go to him for service. More

Great Kevin our service rep has always performed beyond our expectations. He truly cares about his customers and his actions show it. You are lucky to have Kevin our service rep has always performed beyond our expectations. He truly cares about his customers and his actions show it. You are lucky to have him on your staff. More

I have to get credit to Mercedes Benz of Cutler Bay . This Mercedes-Benz crew is very respectful, super knowledgeable, And gave me details on every item that needed to be repaired. Not to mention super c This Mercedes-Benz crew is very respectful, super knowledgeable, And gave me details on every item that needed to be repaired. Not to mention super clean environment, everybody was wearing masks, and they even disinfect your pen More

Great service. This is why I keep buying Mercedes Benz vehicles. Service and quality makes a lot of difference. Keep up the good work. Great Desler. vehicles. Service and quality makes a lot of difference. Keep up the good work. Great Desler. More

Excellent service. Quick and job well done! A+ The service department has done a great job. Highly recommend Herby Kanzki in service, prompt and very professional. service department has done a great job. Highly recommend Herby Kanzki in service, prompt and very professional. More

Sprinter recalls and front light problem Adam Littman took excellent care of us and repaired the light and the warranty recalls were done in a timely manner. The staff was well groomed and po Adam Littman took excellent care of us and repaired the light and the warranty recalls were done in a timely manner. The staff was well groomed and polite. The man who made our appointment by phone was incredibly nice. More