Mercedes-Benz of Cutler Bay

Charlie Rodriguez was great to work with. Courteous and very professional. Kept me up to date on progress of service. Highly recommend him to any customer very professional. Kept me up to date on progress of service. Highly recommend him to any customer More

The best dealer in town Mercedes Benz of Cutler Bay the #1! Such a great dealer with outstanding customer service. I’v been a customer since 1994 at the Coral Gables Bill Ussery but in 2010 I took a drive #1! Such a great dealer with outstanding customer service. I’v been a customer since 1994 at the Coral Gables Bill Ussery but in 2010 I took a drive to Cutler Bay met Oliver Ortiz and till this day! Oliver Ortiz is such a gentleman he’s polite and extremely sweet. I’ve seen him work hard to get to where he is and I’m proud of him. Also would like to mention Maribel Ramos and Ira Jones together they work as a team providing us customers Outstanding service. Keep up the great job! You all are wonderful. Regards, Jacqueline Reyes More

Communication is excellent!!!!! My experience has been impressive, to say the least. From the moment I requested service and my vehicle get towed into the service department, I rece My experience has been impressive, to say the least. From the moment I requested service and my vehicle get towed into the service department, I received text messages to let me know who my contact would be within the service department, who was to arrive to tow my vehicle, as well as when they were in route. I then received a message to let me know my vehicle had arrived to the service department, followed by a phone call to ensure they had an understanding of my issues/concerns. I was informed that the service department was unusually busy so it would take a few days to get to my vehicle, yet Jose Castillo continued to keep me informed and let me know the assigned technician. Once my vehicle was in, I received a video of the inspection and mad arrangements to pick up my vehicle. What more can you possibly expect? More

I had a really good experience getting my new vehicle. Jean Pierre was great and very helpful through the whole experience. I will definitely recommend this dealership. Jean Pierre was great and very helpful through the whole experience. I will definitely recommend this dealership. More

Exceptional Service I've consistently enjoyed outstanding experiences with Kirk Sedik and Kevin Laplanche. Worth a very long drive for awesome customer care and attention I've consistently enjoyed outstanding experiences with Kirk Sedik and Kevin Laplanche. Worth a very long drive for awesome customer care and attention to detail. More

Was very pleased with all employees at MB cutler bay. Very professionals even from the boutique lady was very nice and helpful gave me a tour since it was my fist time there for service. Will recommend t Very professionals even from the boutique lady was very nice and helpful gave me a tour since it was my fist time there for service. Will recommend to others: good job guys... More

It is my first time in the Mercedes Benz family and I had the best experience of my life. I have no words to describe the best service provided by Daniel Baster and Frank Aguilera. Thank you Mercedes for hav the best experience of my life. I have no words to describe the best service provided by Daniel Baster and Frank Aguilera. Thank you Mercedes for having people like them who mark you forever. More

Something great but with room for improvement. My Service Advisor Herbert Kanzki is absolutely the best. His customer service is superior, his technical savvy is remarkable, and his listening skil My Service Advisor Herbert Kanzki is absolutely the best. His customer service is superior, his technical savvy is remarkable, and his listening skills are second to none. I keep returning to this location primarily because of the excellent standard in service provided by Mr. Kanzki and Mr. David Appleton. One area of concern is that there seems to be no diversity in employees even though the area is located in a diverse community. The dealership should work on reflecting the community in its employees so that more individuals would feel comfortable visiting the location. My last visit was not so pleasant by the greeters. I was ignored because I did not look like them. Mr. Kanzki eventually came out and saved the day for the dealership. Kudos to Herbert for a job well done! More

Was aN excellent experience. Personalized attention, fast and efficient. Maribel took her time to show us the different cars and allow us to drive the one we liked. I really appreciate her work and I wil and efficient. Maribel took her time to show us the different cars and allow us to drive the one we liked. I really appreciate her work and I will recommend her to friend and family members. More

Excellent Service As always very exceptional service by Charlie Rodriguez. A definite plus to the Mercedes Benz dealership of Cutler bay. Thanks again Charlie for all As always very exceptional service by Charlie Rodriguez. A definite plus to the Mercedes Benz dealership of Cutler bay. Thanks again Charlie for all your help while we were in Florida. More