Mercedes-Benz of Cutler Bay

Fernando is a very honest and charming person and makes me feel very confident about the way he handled the sale, unlike other sales representative. Fernando gave me a very explicit explanation about the a me feel very confident about the way he handled the sale, unlike other sales representative. Fernando gave me a very explicit explanation about the auto I wanted to purchase. Next time I need to buy an automobile I will not hesitate to contact Fernando Lopez. More

What a difference! We shopped at other dealers in the South Florida area and we never felt welcomed in any of the other competitor's showrooms (we are a gay couple). Our current car lease was up and we w South Florida area and we never felt welcomed in any of the other competitor's showrooms (we are a gay couple). Our current car lease was up and we were "ready to buy" buyers. The moment we entered the showroom we were immediately greeted and were assigned a very friendly and knowledgeable sales consultant. We test drove a couple of pre-owned CLK's and decided on one that was in their lot. I was pleasantly surprised how smooth and trouble-free this whole esxperience was to us. My typical experience with the "financing departments" in car dealerships are white-knuckle and extremely tense. None of which occured here. I absolutely recommend this dealership and when the time comes for another Benz in the driveway I will not hesitate in returning to M-B Cutler Bay. Oh, and by the way, the car itself is a dream! More

This was my first time purchasing a new car, and I thought walking into a Mercedes dealership was going to be intimidating. I was astonished that from the moment I walked through the door I was treate thought walking into a Mercedes dealership was going to be intimidating. I was astonished that from the moment I walked through the door I was treated with open and caring arms. I must have looked like a dear in headlights because they gave me the most warm and attentive of sales reps. She was very patient and very descriptive of all of the models I had an eye on, and keeping in line with the budget I had in mind. Never hesitated in spending an additional minute or two explaining in detail the options on the vehicles, and on payment. I also had a great experience with the finance manager, he was also very patient and descriptive. He made sure I understood everything that was taking place and what mine and his obligations would be. I never felt under-minded or taken advantage of. I felt I had the best pricing from the beginning, since I did do some research before heading over, and they beat the pricing I had in mind. To put it plainly, I will never go anywhere else, and I will recommend it to anybody that is looking to purchase a car. More

After visiting almost every dealer in the Miami area, and contacting many dealers out of the area, I found a home at Mercedes Benz of Cutler Bay. From the moment that I walked in, they made me feel right at contacting many dealers out of the area, I found a home at Mercedes Benz of Cutler Bay. From the moment that I walked in, they made me feel right at home. Although I did not expect that they would have a lease deal within my price range, this misconception was quickly cleared up as the staff strived to show me different options which would allow me to get a lease that I could in fact afford. Even after I left in order to think about it, the staff strived to achieve the excellence that they reached by maintaining active communications with me in order to address my questions. I even visited their competition, and realized that the level of service and care provided by this dealer would be unmatched. Not only did I leave with exactly the car and deal that I wanted, but I am now making plans to go back and obtain a second car from them as soon as my wife's lease expires at the begining of next year. After shopping around and visiting almost every dealer, I can say that Mercedes benz of Cutler Bay was by far the best dealer in the Miami area. Of most importance, everyone should ask for Carmen Arrazola, as this was the only sales person in Miami that I dealt with that I fealt took a real interest in me and my wife's needs, and was not just interested in selling me a car. Thanks for making this such a wonderful experience. More

Our first impression of Mercedes-Benz of Cutler Bay was Emily Burton, our sales associate, who offered constant communication with us from our initial telephone call to the dealership. We were looking for Emily Burton, our sales associate, who offered constant communication with us from our initial telephone call to the dealership. We were looking for a specific vehicle and she guided us through every phase of our search. The sales process began long before we ever visited the dealership - and it was beyond pleasant; professional, punctual, and extremely sincere! My wife and I traveled over an hour and a half with our 3 year-old son to visit Mercedes-Benz of Cutler Bay and we are very glad that we did! From our arrival to our departure, the experience could not have been better. We love new cars, but we do not care much for car dealerships, or the excruciating experience that almost always goes along with purchasing a new car. This was a completely different experience; the dealership was spotless, the cars impeccable, showroom and staff were both warm and inviting, and so ever important - the pricing was most competitive! The overall staff was second to none from the warmth on the telephones to the greeting when you walked in the showroom - extremely accomodating and professional. Financing was even very quick and painless.....can be pretty tough with a 3 year-old. Again, the accomodations with juice, soda, cookies - they had it covered! Giuseppe Todisco was the Finance Manager that handled our financing and he was extremely efficient and professional - thorough, yet precise....thank you! Our overall experience was so far beyond what we expected - We would recommend this dealership to anyone! Mercedes Benz dealerships abroad could learn a thing or two from this facility and what they offer. Integrity is hard to find and we found it throughout the staff at Cutler Bay - they knew their business and were forthright in how the presented the details. As a small business owner, it is always nice to see an operation that is so professionally managed from top to bottom. Minor details make major impressions and this dearship and its staff have certainly made an impression on us. An extremely large thank you to Emily and the other staff members for making our car buying experience so enjoyable. Congratulations to Cutler Bay on making your clients feel welcome and appreciated! We will recommend friends and family! More

I have to say a few words about my recent experience, I have a new 2010 C350 which I love and highly recommend. Besides being in love with my new car, the process of getting my lease has been by far the b have a new 2010 C350 which I love and highly recommend. Besides being in love with my new car, the process of getting my lease has been by far the best ever. I have had the same maker for my last 5 cars and was very pleased but nothing compare to this experience. The place is beautiful, just walking in there makes you feel good. Mr Martinez was very professional, and didn't make me feel preasured at any time, I am already recommending him and the dealership to my friends. More

I had a great experience dealing with Fernando...it was I had a great experience dealing with Fernando...it was very pleasant to buy a car with him. He really rolled out the red carpet for my wife and I I had a great experience dealing with Fernando...it was very pleasant to buy a car with him. He really rolled out the red carpet for my wife and I. I would definitely recommend it to my family and friends. In the future, I would probably buy another car from them!!! More

I've always wanted to drive a Mercedes Benz and I finally got one. In May, 2010 I purchased a GLK350 SUV. The reason I chose this particular dealership was because it was close to home. Now I'm really glad t got one. In May, 2010 I purchased a GLK350 SUV. The reason I chose this particular dealership was because it was close to home. Now I'm really glad that I went to this particular dealer! I've purchased quite a few cars in my life, but I've never, ever had the kind of service and attention that I received at Mercedes Benz of Cutler Bay. From the time I entered the dealership until the time I drove my car off the lot, I received the best, most courteous service and attention that I have ever had from any other dealership. My sales consultant, Anthony Demosthenis, went out of his way to get me the best deal possible on my new car. He was knowledgeable and went to great lengths to ensure that all of my questions were answered. There wasn't a single question about the car or the sales process that he was not able to answer. He took us for a test drive and even explained all of the "functions" of the car. Most of all, I never felt pressured or intimidated by Anthony. He made the whole sales process very relaxing and very comfortable for me. I felt like I was talking to a good friend. Anthony is a wonderful sales person and very good at his job, but, more importantly, he is a kind and understanding person who goes out of his way to make sure his clients feel comfortable and taken care of. I've never had such an easy and relaxing time when buying a car....what a difference! The same applies to Mark Winstead, the Finance Manager that completed the sales process for me. As with Anthony, Mark was courteous, friendly, extremely knowledgeable and efficient and did everything he could to make the whole process absolutely seamless!! Mark is a true professional and a very kind and considerate person, which is so rare and hard to find in this particular business. I can't say enough good things about Anthony and Mark. They are honest, forthright and consummate professionals. But most of all, they both made me feel like I was the most important client they had ever had. I'm sure they make everyone feel that way! To say that I highly recommend this dealership would be a gross understatement!! I've never owned a Mercedes Benz before this one, but I can honestly say that I will never buy another car that is not a Mercedes....nor will I buy it from any other dealership that is not Mercedes Benz at Cutler Bay. More

Customer Service - Employee took the time to get to know me, did not pressure me, offered me a beverage. Quality of Work - Employee was professional, courteous, and explained everything. Friendliness me, did not pressure me, offered me a beverage. Quality of Work - Employee was professional, courteous, and explained everything. Friendliness - Employee was kind, interested, and engaging. Overall Experience - Phenomenal. From the assistants that answer the phone to the sales representatives, to the finance manager, to the presentation of the car. Price - The employee asked me what he needed to do to gain my business. I told him, and his first offer was better than expected. I walked away thrilled with my purchase. The dealership also never made me feel like I was getting a favor from them for obtaining such an agreeable deal. No typical salesmen lines were used (e.g. "we're not making any money off of you.") More

Generally, buying or leasing an automobile is a trying, difficult and sometimes painful experience. We leased two automobiles from Mercedes Benz of Cutler Bay and dealt principally with Agustin Canamero. difficult and sometimes painful experience. We leased two automobiles from Mercedes Benz of Cutler Bay and dealt principally with Agustin Canamero. Mr. Canamero is a professional in every sense of the word. He took the time to find the cars we wanted and did everything possible to exceed our expectations. He took the time to make sure that we know the progress being made, the details concerning the transactions and the options we had to choose from. Truly a dedicated professional. Mr. Sanchez is a knowledgeable professional who assisted us in completing the business side of the leases. He was a pleasure to deal with also. Everything about the lease transactions was made simple by Mr. Canamero, who made our negotiations an enjoyable experience. The folks at this dealership are responsive, courteous, caring and most of all, they appreciate their customers. It has been a very positive experience for us and we will recommend Mercedes Benz of Cutler Bay, Mr. Canamero and Mr. Sanchez to our friends. More