Mercedes-Benz of Cutler Bay

Ruben Abreu the worst Manager in service I bought a new cla 250 in march 2014 and after 9000 miles the rotor was damaged and mercedes in Coral Gables changed me because the car is under warra I bought a new cla 250 in march 2014 and after 9000 miles the rotor was damaged and mercedes in Coral Gables changed me because the car is under warranty, now I took the car at Cutler Bay Mercedes and to do some work on the car, but at the same time I have again problem with the rotor are damaged with 9000 miles, the car has 18500 miles and the service adviser Mr Chang he called me and stated that the rotors are not under warranty and i need to pay to replace, and I asked to talk with the service manager and Mr Abreu called me and advised me to pick up the car and bringing to Coral Gables because he will not replace the rotors because is not under warranty. Can you believe this after we bought 4 Mercedes in the last 20 years this is how a manager talk to you. Worst manager and service at Mercedes Benz at Cutler Bay I hope the big boss will fired him because this type of service you just get at buy here and pay here. So if you have any problem go to Coral Gables Mercedes More

Purchase of GLC300 My experience with Javier Ramos was among the best I've had when purchasing a new car. Maria Jose was very helpful in demonstrating the new features. My experience with Javier Ramos was among the best I've had when purchasing a new car. Maria Jose was very helpful in demonstrating the new features. More

40,000 miles service, engine light. And tire pressure check. Service agent kept me informed about service and delay. Explained procedures and additional service the car needs. A loaner was assigned to me - th Service agent kept me informed about service and delay. Explained procedures and additional service the car needs. A loaner was assigned to me - the agent was professional and informative. More

A great car buying experience! I was so surprised at how easy the purchase of my new Mercedes was. Our salesman, Jose Alonso was extremely knowledgeable and not pushy at all. He ans I was so surprised at how easy the purchase of my new Mercedes was. Our salesman, Jose Alonso was extremely knowledgeable and not pushy at all. He answered all our questions and helped us get the best deal possible. The dealership was immaculate and very pleasant. There was ample selection in both new and used cars. My salesman showed me all the extras my car had and assisted me to compare vehicles in terms of features. He also helped me learn how to work the options in my new certified preowned E:350. Our finance agent, Oliver was also very helpful and easy to deal with. I will surely recommend this dealership for the best car buying experience I've ever had. More

Outstanding attention to customers Exceptional attention to customers. Extremely well organized making the experience seamless; from the initial introduction to the final delivery of m Exceptional attention to customers. Extremely well organized making the experience seamless; from the initial introduction to the final delivery of my vehicle. Definitely recommend Mercedes of Cutler Bay! More

Laura did great I sincerely was pleased w/ Laura's help...certainly my transaction was a little unusual given I did it virtually all online, and she was very accommod I sincerely was pleased w/ Laura's help...certainly my transaction was a little unusual given I did it virtually all online, and she was very accommodating. More

Couldn't have asked for a better experience Ms. Laura Delgado was our sales person and she was amazing. We had a great experience. Mr. Hugo Sanchez was in charge of our financing and he was fa Ms. Laura Delgado was our sales person and she was amazing. We had a great experience. Mr. Hugo Sanchez was in charge of our financing and he was fast and very efficient. My experience at Mercedes Benz Cutler Bay was phenomenal. I would highly recommend this dealership to anyone. More

Exceptional One of the best dealership ever been in the past 20 year the sales team the dealership have it is exceptional the sales person who assist me his name One of the best dealership ever been in the past 20 year the sales team the dealership have it is exceptional the sales person who assist me his name is Ira very nice very respectful he took care of all my assistance in my in my purchase so if anyone is looking for purchase a brand-new or used Mercedes Benz they should go to this dealership it is a little bit far from The center of Miami but you won't regret it because you will go home happy. More

Excelent experience the best Mercedes dealer in Miami. Hope I can continuous driving a mercedes Benz, thanks for your excelent work to all employees and hope sooner I can change mine for a new one Hope I can continuous driving a mercedes Benz, thanks for your excelent work to all employees and hope sooner I can change mine for a new one More

Wonderful experience Easy to get to .. big, clean dealership...friendly people.. anxious to make you feel welcome and comfortable... very nice waiting room for service..ni Easy to get to .. big, clean dealership...friendly people.. anxious to make you feel welcome and comfortable... very nice waiting room for service..nice, beautiful dealership! More