Mercedes-Benz of Columbus

Service center personnel were great. I had a serious safety with the 48v battery system. My Mercedes dispatcher and follow up personnel were useless.My Mercedes sent 10 emails with instructions which safety with the 48v battery system. My Mercedes dispatcher and follow up personnel were useless.My Mercedes sent 10 emails with instructions which were incorrect and, had I followed those instructions, my transmission would have been severely damaged. My Mercedes rates a 0!! There were no competent personnel in the entire transact.Had I not been involved, I would have serious issues with my car! Please call More

This is the 2nd Mercedes-Benz that I have purchased from this dealership. The same salesperson each time ( Angie Braid ) Angie is super helpful and knowledgeable and patient and seems to always be focused this dealership. The same salesperson each time ( Angie Braid ) Angie is super helpful and knowledgeable and patient and seems to always be focused on what she can do to make sure that I am pleased. She doesn't really try to sell me on anything as much as she listens to what is important to me, and then fits my likes and dislikes with the product. I appreciate being listened to. She is the best automotive sales person with which I have ever worked. The service Department is equally outstanding. When I brought my car in for scheduled maintenance, I was always given a loaner (clean and late model) to use until I could get mine back, or they would take me to work and come back and get me when they were through, and they always kept me informed of what was going on with my car. They treated me as if I were some kind of celebrity and were always courteous and helpful. I used to buy Jaguars ( 4 of them) They are beautiful cars but they just don't seem to reach the same level of sophistication and "State of the Art Technology" that you can get in a Mercedes-Benz. So, the automobile, the dealership, the sales person. I always feel like I've done myself a favor when I deal with them. Joseph Hastie, M.D. More

Richard and his staff are the best! All I could say was, “are you for real”. Love you guys! Thanks a lot Signed Happy Customer “are you for real”. Love you guys! Thanks a lot Signed Happy Customer More

Earnest Jenkins is the best.. he walked me through everything and was completely honest throughout the process. I felt very secure and got my dream car.. Thank you!! everything and was completely honest throughout the process. I felt very secure and got my dream car.. Thank you!! More

Went above and beyond during the whole car buying process. So helpful and generous the whole time. Would recommend to anyone looking for a vehicle. process. So helpful and generous the whole time. Would recommend to anyone looking for a vehicle. More

My 209 SUV towed 5 times same problem last time left there two and a half weeks and did nothering. we bought two cars from them 209 Suv and A 2015 S550 new. there two and a half weeks and did nothering. we bought two cars from them 209 Suv and A 2015 S550 new. More

Very professional and courteous. I was greeted when I arrived at the dealership. When I picked up my car, the service representative explained to me the service performed. arrived at the dealership. When I picked up my car, the service representative explained to me the service performed. More

I would highly recommend this dealership. They all are very friendly and knowledgeable. Jerry in service is who works on my car and I can’t say enough wonderful things about him. He always is on time and very friendly and knowledgeable. Jerry in service is who works on my car and I can’t say enough wonderful things about him. He always is on time and stays in contact with me throughout the entire process. He easily figured out my issues and had a plan in place within a few minutes. I have been very pleased with my experience! More

Great salesman and I felt I could trust his opinion. Thankful to have met such an awesome salesman. Bob was honest, friendly, accommodating and somewhat knowledgeable. Thankful to have met such an awesome salesman. Bob was honest, friendly, accommodating and somewhat knowledgeable. More

Efficient. Quick. Service extraordinary. They never disappoint. Great dealership. Friendly. Door to door pick up and delivery. Text notification of additional work. Easy to pay. disappoint. Great dealership. Friendly. Door to door pick up and delivery. Text notification of additional work. Easy to pay. More