Mercedes-Benz of Columbus

Excellent dealership. Purchase process went much better than anticipated. Vehicle I ordered arrived before expected date, which is great considering we’re in a pandemic. than anticipated. Vehicle I ordered arrived before expected date, which is great considering we’re in a pandemic. More

Disappointed that all of my request were not completed. I requested to fill my tires with air and reset the tire gauge and this was not completed. requested to fill my tires with air and reset the tire gauge and this was not completed. More

Exceptional Customer Service. This was the best and most professional vehicle buying experience I’ve ever had. Earnest was a pleasure to work with! He took time to thoroughly explain and answer any question professional vehicle buying experience I’ve ever had. Earnest was a pleasure to work with! He took time to thoroughly explain and answer any questions I had and he ensured I got the best deal on my new car More

Since we arrived at the place, there were two people outside and none of them approached us to help us, they had a discriminatory attitude, at that moment we were decided to go to BMW but my sister alre outside and none of them approached us to help us, they had a discriminatory attitude, at that moment we were decided to go to BMW but my sister already knew what car to buy in that place and so we did, we are Mercedes customers and sadly we had a bad discriminatory experience More

Excellent customer service. My sales representative Joshua was very professional, knowledgeable, and extremely helpful throughout the entire Mercedes Benz experience. I will definitely, recommend him t Joshua was very professional, knowledgeable, and extremely helpful throughout the entire Mercedes Benz experience. I will definitely, recommend him to family and friends. More

My car went in for an A5 service. It was return reading I was 3500 miles behind on on service. It was sent back and when it was brought back I was told the instrument panel was frozen and there was no one av was 3500 miles behind on on service. It was sent back and when it was brought back I was told the instrument panel was frozen and there was no one available to fix it and I was given an appointment for August 17…the technician wasn’t able to sync my phone Last, there was no manager available. If I can’t trust my dealership, who do I trust? More

Not please at all with the way I was treated lots of miscommunication was going to be stranded without my vehicle cause not enough money miscommunication was going to be stranded without my vehicle cause not enough money More

My Service Lady Lauren was the Best She stayed in touch with me all the way through my service and thsnks she's the best. with me all the way through my service and thsnks she's the best. More

I was treated well and my requests were satisfied. My questions and inquiries were handled well. Sales and the rest of the team were enjoyable to deal with. questions and inquiries were handled well. Sales and the rest of the team were enjoyable to deal with. More

The manager and the service rep had great customer service. The problem is with the dealership. The service has gone downhill since we bought the car. I consider this car a money pit. Always has probl service. The problem is with the dealership. The service has gone downhill since we bought the car. I consider this car a money pit. Always has problems. Almost as if we bought a lemon. Never peace of mind when driving this car. More