Mercedes-Benz of Columbus

Customer service was excellent. RJ was assigned as my service represenataitve and he did an outstanding job keeping me informed on status and next steps. My car repair situatio RJ was assigned as my service represenataitve and he did an outstanding job keeping me informed on status and next steps. My car repair situation was likely an anomaly for the repair team. I reside out of state and determining the root cause of an elusive electrical problem was a challenge. Add in the unforeseen inconveniences of 2 subsequent brake downs after the 1st service repair attempt the week after Thanksgiving, RJ was always helpful and followed up when he said he would. Nadia was also supportive and did intervene to speak with me after 2 unsuccessful repair attempts. She ensured me that they would find the problem and she delivered to her commitment. The second trip back to retrieve my vehicle, was on a Saturday. Unfortunately, the vehicle did not start. Upon my request, Brittany Hope helped to estimate the value of the vehicle. She said she would call me after the weekend to provide a bid for the vehicle. She called on Monday as promised. She was kind and empathetic to my situation. At the end of the day, the fact that it took 3 attempts to finally address the root cause of the problem (determined to be the ignition switch), translated into time and extra cost of me traveling to Columbus, Ga from South Florida on 2 additional occasions. That resulted in additional car costs, airline tickets, hotel, etc.not mention time/business impacts for the 2 additional visits), It was disappointed and confused that it took a Mercedes dealership/service department three attempts to find this root cause. However, The customer service experience I had with all the individuals I interacted with was excellent. Every one was professional and respectful. Thank You Russell Durrance More

Angela and Brittany were very helpful in getting my Range Rover Velar. I am so grateful Rover Velar. I am so grateful More

Lauren was Awesome!!! She represents the company very well! Service was done in a timely manner! well! Service was done in a timely manner! More

BEST LOCAL MERCEDES DEALERSHIP ON THIS SIDE OF THE EAST COAST. The entire staff and service Dept are absolutely AMAZING. COAST. The entire staff and service Dept are absolutely AMAZING. More

Great experience as always. Thanks for taking care of me whenever I need something done. Lyle is a very informative tech. whenever I need something done. Lyle is a very informative tech. More

Service was great 👍🏾 would recommend others . Will return soon . Had reserve a loaner also clean vehicle return soon . Had reserve a loaner also clean vehicle More

Great customer service. Staff is always friendly and will go out of their way to make sure you have a good experience. go out of their way to make sure you have a good experience. More

Bought my s550 from Columbus even though I have a MB dealer within a few miles and so glad. Best people to deal with from Sales to Service. Had one battery failure with stranded me and the Columbus cr dealer within a few miles and so glad. Best people to deal with from Sales to Service. Had one battery failure with stranded me and the Columbus crew came through for me. Worth going the few extra miles. More

Loved working with Bob on my new GLE. Very professional and fast. Delivered the vehicle and was a fantastic experience. Thank you! and fast. Delivered the vehicle and was a fantastic experience. Thank you! More

Liszt was outstanding and delivered the upmost rating in customer service. Staff member in the service department also was outstanding customer service. Staff member in the service department also was outstanding More