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Mercedes-Benz of Columbus

Columbus, GA

Overview
Employees
Reviews
Vehicles
4.7
1,499 Reviews
Welcome to Mercedes-Benz of Columbus! Whether you are searching for the new car of your dreams, shopping for a used vehicle, or coming in for service and parts, our goal is to give you a 5-star experience every time. Support your local economy and let us know how we can help you today!
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7470 Veterans Parkway

Columbus, GA

31909

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Showing 1,499 reviews

September 30, 2022

Had the recalled airbag replaced and service and other reparwork done at their shop. The staff was friendly and courteous. They had the car ready the next day. More

by bhasnain
Recommend Dealer
Yes
Employees Worked With
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 30, 2022 -

Mercedes-Benz of Columbus responded

Bhasnain, thank you for sharing! We are thrilled to hear your feedback. Please don't hesitate to reach out if there is anything else we can do to assist you :)

September 29, 2022

Was very good experience and easy to trade in previous lease to get new one More

by scott.petersen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Gilbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Blauvelt
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Sep 30, 2022 -

Mercedes-Benz of Columbus responded

Thank you scott.petersen, for your feedback! We are delighted to hear our sales and service team were able to serve you with a great experience and easy trade process! We look forward to continue serving your Mercedes-Benz needs.

September 27, 2022

Our car buying experience was Excellent. I recommend Mercedes-Benz of Columbus to any one looking for quality service and top of the line used and new cars. Mr. Bob was very helpful and an a More

by ROTISSAD
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Blauvelt
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Sep 27, 2022 -

Mercedes-Benz of Columbus responded

ROTISSAD, we are thrilled to hear about your vehicle purchase experience with Bob! Thank you for sharing and please let us know if there is anything else we can do to assist you. We look forward to continue serving your Mercedes-Benz needs!

September 17, 2022

Great dealership with a ton of great vehicles but they did try to make me run my credit through their application even though I had already went through my bank and gotten approved for a loan through them More

by TJATKINS93
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittany Whatley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2022 -

Mercedes-Benz of Columbus responded

TJATKINS93, thanks for sharing about your experience! We are delighted to hear your experience was quick and easy. Because of our agreements with different lending institutions, we are often times able to get competitive interest rates for our customers. This should be a no-pressure offer, so we will pass your feedback on to our management team. Please let us know if there is anything else we can do for you!

Sep 19, 2022 -

TJATKINS93 responded

It should be a no pressure offer I agree. I was told by one of your most experienced salespersons that they had never heard of not being able to use just the banks approved loan and that I would have to run it through Mercedes Benz application process.

September 17, 2022

Very friendly and willing to assist. Also, very efficient in providing service to customers. Very helpful in explaining what service was provided. More

by RONLOUGH1948
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2022 -

Mercedes-Benz of Columbus responded

RONLOUGH1948, thanks for your feedback about our service team! We look forward to continue serving your needs. Please let us know if we can be of assistance in the meantime.

September 16, 2022

At Mercedes Benz of Columbus, great customer service extends long after the sale! Earnest is an outstanding salesman who made my experience positive and stress free; I love my GLE 450! The service depar More

by Lynne J.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Earnest Jenkins
3.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Farthing
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2022 -

Mercedes-Benz of Columbus responded

Lynne J., we are so excited to hear your feedback! We pride ourselves on delivering the "Best or nothing" experience and are delighted to hear it shows. We did notice that the star rating you gave Earnest and Lauren, doesn't seem to align with your written feedback. If this is a mistake, we kindly ask for an updated rating. But if the rating you gave them is intentional, please don't hesitate to let us know how we can be of better assistance. We look forward to continue serving your Mercedes-Benz needs.

September 14, 2022

Great service advisor and mechanic work. Could have done a better job cleaning vehicle. This means a lot. More

by peopleskl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 14, 2022 -

Mercedes-Benz of Columbus responded

Peopleskl, thank you for the feedback! We will be sure to share with our team. Please let us know if there is anything else we can do to assist you!

September 12, 2022

Seemed slow. Last visit had an issue with the oil. This time they forgot all my valve stem caps. They are friendly but there is always an issue preventing me fr More

by James McCann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Earnest Jenkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 13, 2022 -

Mercedes-Benz of Columbus responded

Dear Mr. McCann, we appreciate your feedback as it shows us areas that we can improve upon. We would like to speak with you in more detail so that we can better understand your situation and how to better accommodate our customers. Please give our Service Manager, Nadie Martin, a call at (706) 256-6100, at your earliest convenience. We look forward to speaking with you soon!

September 11, 2022

Bob, Tiffany, and Debi were all so very helpful. They made our car buying experience a pleasure. We highly recommend Mercedes-Benz of Columbus! More

by rlturnage0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debi Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Blauvelt
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Sep 12, 2022 -

Mercedes-Benz of Columbus responded

Thank you so much for your feedback, rlturnage0! Please don't hesitate to reach out if there is anything else we can do for you. Wishing you many happy miles!

September 06, 2022

I’m very pleased with service I received especially the wash job all around I am pleased More

by threatslucinda36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : RJ Campbell
Report | Print
Sep 06, 2022 -

Mercedes-Benz of Columbus responded

Threatslucinda36, thank you for sharing your feedback! We look forward to your next visit!

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