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Mercedes-Benz of Columbus

Columbus, GA

Overview
Employees
Reviews
Vehicles
4.7
1,555 Reviews
Welcome to Mercedes-Benz of Columbus! Whether you are searching for the new car of your dreams, shopping for a used vehicle, or coming in for service and parts, our goal is to give you a 5-star experience every time. Support your local economy and let us know how we can help you today!
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7470 Veterans Parkway

Columbus, GA

31909

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Showing 1,555 reviews

January 08, 2024

Haley was very helpful, communicative, and knowledgable, as was the whole staff. We felt like we were in great hands throughout the whole process. More

by ddozier2008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2024 -

Mercedes-Benz of Columbus responded

Thank you so much for the great review! We are so happy to hear Haley was able to provide you with an excellent experience! Please let us know if there is anything else we can assist with.

January 04, 2024

Very clean and professional. Courteous service. Shuttle was also very kind and polite as well as quick More

by janayharris93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2024 -

Mercedes-Benz of Columbus responded

Thank you so much for the great review! We are so happy to hear our service department and shuttle service provided you with an excellent experience! Let us know if you need help with anything else.

January 04, 2024

Great customer service; timely support and gave detailed explanation of services to be performed by mechanic. More

by thigpenwill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nadie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : C4 analytics
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Jan 17, 2024 -

Mercedes-Benz of Columbus responded

Thank you so much for the positive review! We are thrilled to hear our service department provided you with a 5-star experience! Let us know if you need anything else.

December 25, 2023

No follow up… confusing…internet dept? sales person? Never heard much from them again… We are in Florida but they thanked me for my visit anyway? Wouldn’t waste my time with this place. More

by Geo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Joshua Andujar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Gilbert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Malcolm Waller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Diaz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Earnest Jenkins
1.0
This rating includes all reviews, with more weight given to recent reviews.
Evelyn Tolbert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kennedy McDonald
1.0
This rating includes all reviews, with more weight given to recent reviews.
M. Dominique Waller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Blauvelt
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Dec 29, 2023 -

Mercedes-Benz of Columbus responded

Hello Geo, we are very sorry to hear that you have not enjoyed your experience with us. We'd love to try to take care of you and any of your automotive needs. We are also happy to use your feedback in an effort to improve customer experiences moving forward. Our general manager, Richard, is happy to speak with you if you have a moment and would like to tell us further about your experience.

December 25, 2023

Haley was so helpful and friendly. Excellent and prompt service. Always superb service, plan to use in the future. More

by jennfnp2019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 28, 2023 -

Mercedes-Benz of Columbus responded

Thank you so much for the great review! We are so happy to hear our service department provided you with an excellent experience! Let us know if you need help with anything else.

December 22, 2023

Great integrity and gollowthruyou are honored to have such an employee. He is focused on customer service More

by RLEWIS808
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Malcolm Waller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evelyn Tolbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kennedy McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 22, 2023 -

Mercedes-Benz of Columbus responded

Thank you so much for the great review! We are delighted to hear we were able to provide you with such great customer service! Let us know if you need anything else.

December 21, 2023

I had a blow out & they put a new tire on my car the very same day! More

by deannadarrah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I think Haley helped me. Not sure
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Dec 22, 2023 -

Mercedes-Benz of Columbus responded

Thank you so much for the great review! We are delighted to hear our service department was able to help with your tire so quickly! Let us know if you need help with anything else.

December 20, 2023

Everything was great each aspect of my visit was great. Car was very taken care More

by ROGERSHOUSTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 22, 2023 -

Mercedes-Benz of Columbus responded

Thank you so much for the great review, Roger! We are delighted to hear we were able to provide you with a 5-star experience! Let us know if you need anything else.

December 19, 2023

Outstanding customer service, great communication, Lauren and team kept us up dates in the status of the car, and everything was completely properly in a timely manner. More

by mvbibber27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 22, 2023 -

Mercedes-Benz of Columbus responded

Thank you so much for the great review! We are happy to hear Lauren was able to provide you with a timely 5-star experience! Let us know if you need anything else.

December 18, 2023

Hailey is always pleasant with professional assistance, always goes the extra mile. Thank you Hailey for assisting with my new key, which is old as time. She actually cleaned the key and reinserted the old More

by lovely
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 22, 2023 -

Mercedes-Benz of Columbus responded

Thank you so much for the great review! We are delighted to hear Haley was able to provide you with a great experience and a new key! Let us know if you need anything else.

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