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Mercedes-Benz of Columbus

Columbus, GA

Overview
Employees
Reviews
Vehicles
4.7
1,555 Reviews
Welcome to Mercedes-Benz of Columbus! Whether you are searching for the new car of your dreams, shopping for a used vehicle, or coming in for service and parts, our goal is to give you a 5-star experience every time. Support your local economy and let us know how we can help you today!
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7470 Veterans Parkway

Columbus, GA

31909

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Showing 1,555 reviews

January 18, 2024

Dealer was up priced from my after market warranty which isn't fair to the customer I'm thinking of one price and they give me another one and I was practically in there all day long please tighten up Merce More

by neelbeck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lizzy Spitzmiller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Farthing
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Pennington
1.0
This rating includes all reviews, with more weight given to recent reviews.
Haley McDonald
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 12, 2024 -

Mercedes-Benz of Columbus responded

Dear neelbeck, We sincerely apologize for any frustration you experienced during your recent visit. Your feedback is important, and we take it seriously. We understand your concerns about the pricing and the time spent, have been addressed. Thank you for bringing this to our attention, and we hope to regain your trust during your next visit. If there is anything further we can do, please don't hesitate to reach back out to us at (706) 256-6100.

January 17, 2024

They are very professional knowledgeable friendly and there service is just great i trust them with my vehicle they haven’t let me down yet More

by butlerlisa45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 25, 2024 -

Mercedes-Benz of Columbus responded

We appreciate your kind words! It's great to hear that Rachelle has been consistently helpful and attentive to your vehicle needs. We look forward to continuing to provide you with 5-star service.

January 16, 2024

Quick and v efficient . Haley was courteous and pkeasamt. Great job. The car was clean More

by johill1002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2024 -

Mercedes-Benz of Columbus responded

Thank you so much for the great review! We are so happy to hear our service department provided you with an excellent experience! Let us know if you need help with anything else.

January 16, 2024

Wonderful experience…everyone extremely friendly and helpful…Driver was very nice and courteous…on drop off and pick up… More

by sr7600
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2024 -

Mercedes-Benz of Columbus responded

Thank you so much for the great review! We are delighted to hear our service department provided you with a 5-star experience! Let us know if you need help with anything else.

January 16, 2024

Everyone is always so kind and helpful. Thank all of you so very much. Happy New Year! More

by JOANAMILLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 25, 2024 -

Mercedes-Benz of Columbus responded

Thank you for your wonderful feedback! We're thrilled to know that our team's professionalism and knowledge have earned your trust with your vehicle. Let us know if you need anything else and Happy New Year to you as well!

January 13, 2024

Haley was very pleasant, professional , and helpful. Earnest Jenkins had told her that I would be coming in and she had the paperwork ready. Haley also shared with me that there was a recall on the fu More

by maryannmarshall076
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Earnest Jenkins
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Jan 17, 2024 -

Mercedes-Benz of Columbus responded

Thank you so much for the great review! We are delighted to hear Haley and Earnest provided you with an excellent customer service experience! Please let us know if you need help with anything else.

January 12, 2024

Quick and friendly. The process was simple and quick. Completed the service quickly and answered all my questions More

by rayburnm50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2024 -

Mercedes-Benz of Columbus responded

Thank you so much for the great review! We are glad to hear our service department provided you with a quick, excellent experience! Let us know if you need help with anything else.

January 12, 2024

The employees were super and communicated very well. I would definitely recommend Columbus Mercedes to everyone. More

by tripp2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2024 -

Mercedes-Benz of Columbus responded

Thank you so much for the glowing recommendation! We are so happy to hear our Mercedes-Benz of Columbus Team has provided you with such a positive experience! Let us know if you need help with anything else.

January 11, 2024

Very respectful professional and thorough love the concierge service and loner vehicle nice job cleaning vehicle More

by MCBARNEC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2024 -

Mercedes-Benz of Columbus responded

Thank you so much for the great review! We are so happy to hear you had a 5-star experience with our team! Let us know if you need help with anything else.

January 08, 2024

They had exactly the car I wanted, and then made the transaction very easy. What pushed me over the top was the willingness to confirm certain details about the car with pictures. Then the free delivery More

by sam@gannawaycompanies.com
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Evelyn Tolbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2024 -

Mercedes-Benz of Columbus responded

Thank you so much for the great review! We are so happy to hear our sales team provided you with an excellent experience and delivery! Let us know if there is anything else you need.

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