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Mercedes-Benz of Columbus

Columbus, GA

Overview
Employees
Reviews
Vehicles
4.7
1,499 Reviews
Welcome to Mercedes-Benz of Columbus! Whether you are searching for the new car of your dreams, shopping for a used vehicle, or coming in for service and parts, our goal is to give you a 5-star experience every time. Support your local economy and let us know how we can help you today!
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7470 Veterans Parkway

Columbus, GA

31909

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Showing 1,499 reviews

October 13, 2023

Haley was absolutely the best person that I have had the pleasure of dealing with. For her alone I would go back. So knowledgeable and customer focused. More

by larryvduff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 16, 2023 -

Mercedes-Benz of Columbus responded

Thank you so much for sharing, larryvduff! We appreciate your feedback and look forward to working with you again the future :)

October 10, 2023

Rachelle is simply wonderful. She is very attentive and friendly which puts me at ease when we go over various service issues and my concerns. I have complete faith in Rachelle a More

by leonardo_jay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 11, 2023 -

Mercedes-Benz of Columbus responded

Leonardo_jay, thank you so much for providing such kind feedback about Rachelle! Rachelle is a tremendous asset to our team and it's fantastic to hear she has provided you with such a wonderful and trusting service experience. We will be sure to pass on your feedback to her and we look forward to assisting you again in the future!

October 07, 2023

Rachel Pennington was super nice and very attentive to my needs!!! I had a serious problem and she solved it easily. Mercedes-Benz of Columbus Georgia is my go to dealer because of the level of professionali More

by lalakerbaby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raul Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : RJ Campbell
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Oct 09, 2023 -

Mercedes-Benz of Columbus responded

Lalakerbaby, we couldn't ask for better feedback! We are delighted to hear that Rachelle was able to provide you with the level of service and professionalism that we are known for... and help solve your issue easily! Thank you for sharing, we will be sure to let our entire service team know! We look forward to your next visit!

October 05, 2023

They have provided me an Excellent, Honest and Trustworthy Service for my 2009 Mercedes Benz S-550 (4-MATIC). Thanks - Paul Varghese More

by paulvargh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : RJ Campbell
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Oct 05, 2023 -

Mercedes-Benz of Columbus responded

Paulvargh, we are extremely pleased to hear your feedback about our service team and the service they have provided you! Please let us know if there is anything else we can do for you. We look forward to your next visit.

October 05, 2023

Great facilities and friendly staff good place to take your vehicle and awesome for getting you to the right people on helping you gets your car fixed More

by 4rell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley McDonald
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 09, 2023 -

Mercedes-Benz of Columbus responded

4rell, thank you for your sharing your feedback! We are always looking to improve and would love to earn all 5-stars. Please let us know what we can to improve at your next visit by giving Nadie Martin, Service Manager, a call at (706) 256-6100. We look forward to assisting you again in the future!

October 04, 2023

Mr. Marshall was a pleasure to meet with and purchase our vehicle from. He was polite, courteous and professional. He is the true professional. Your company should be proud to employ such a good young man. More

by ed7622
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Marshall
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Oct 05, 2023 -

Mercedes-Benz of Columbus responded

Thank you, ed7622, for sharing your feedback about David! We are thrilled to hear about your experience and delighted that he was a pleasure! We wish you many happy miles and please don't hesitate to contact us should you need anything else :)

October 02, 2023

Excellent customer service. Very knowledgeable and aim to please the customer. I would recommend them to others. More

by LESA2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2023 -

Mercedes-Benz of Columbus responded

Thank you for your feedback, LESA2! The best compliment we can receive is your recommendation :) Please let us know if there is anything else we can do for you!

October 02, 2023

All I can say is WOW! No down payment, great financing rates, and the service was EXCEPTIONAL!! 5 out of 5 stars!! VERY IMPRESSED. Definitely high end service. Earnest roc More

by Katconley27
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Earnest Jenkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2023 -

Mercedes-Benz of Columbus responded

Katconley27, congratulations on your car! Thank you for taking the time to provide such great feedback about Earnest. We are delighted to hear about your experience and that you received the customer service we are known for. We wish you many happy miles, and please don't hesitate to reach out to us anytime we can be of assistance!

October 02, 2023

Very caring and informed service advisor with good advice and recommendations. Very helpful in arranging complex service situation. More

by freeman.richardm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2023 -

Mercedes-Benz of Columbus responded

Thank you, freeman.richardm, for sharing feedback about your experience with Rachelle! She is a tremendous asset to our service team, and we are glad to hear she was able to provide you with the service we are known for. We will be sure to pass on your review to her. In the meantime, please don't hesitate to reach out to us anytime we can help. We look forward to working with you again,

Oct 02, 2023 -

freeman.richardm responded

Thanks again! rf

September 29, 2023

Really liked the service experience. My rep was very helpful and I appreciate the valet service.. More

by dawnmillar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2023 -

Mercedes-Benz of Columbus responded

Thanks for your feedback, dawnmillar. We look forward to serving you again in the future!

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