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Mercedes-Benz of Columbus
Columbus, GA
1,499 Reviews
Welcome to Mercedes-Benz of Columbus! Whether you are searching for the new car of your dreams, shopping for a used vehicle, or coming in for service and parts, our goal is to give you a 5-star experience every time. Support your local economy and let us know how we can help you today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,499 reviews
November 13, 2023
Awesome customer service and great place to take care of your business needs. Would definitely recommend to future clients. your business needs. Would definitely recommend to future clients. More
by azerion_j07
Verified Customer
November 12, 2023
I was very impressed with how they handled my situation and took care of my problem and took care of my problem More
by coutu335
Employees Worked With
November 11, 2023
Rachelle was very nice and helpful. She did a great job keeping updated on the progress of my service. I really appreciate her willingness to help. She did a great job keeping updated on the progress of my service. I really appreciate her willingness to help. More
by BROGERS15
Employees Worked With
November 11, 2023
Lauren Farthing was extremely helpful in scheduling the service on our sprinter RV. She was very courteous and explained all of the items on the service A schedule. Sevice was prompt and professional. service on our sprinter RV. She was very courteous and explained all of the items on the service A schedule. Sevice was prompt and professional. More
by jmgergely
Employees Worked With
November 10, 2023
Rachelle Pennington, is very attentive warmly upon every interaction. She is alert knowledgeable on the phone and off, who I am and My voiced needs. I am always left with the feeling that We are a team. interaction. She is alert knowledgeable on the phone and off, who I am and My voiced needs. I am always left with the feeling that We are a team. More
by elderanna
Employees Worked With
November 08, 2023
Lauren was very nice and helpful in explaining the items of choice to be serviced on my vehicle. I chose to get quite a bit done on this service, including new brake pads and rotors. Unfortunately, they was of choice to be serviced on my vehicle. I chose to get quite a bit done on this service, including new brake pads and rotors. Unfortunately, they was a problem with the installation of the brake pads that caused a warning light to come on. So, I had to bring the car back to have that corrected. This tells me that there is an issue in the Mercedes internal test and inspection process and procedures after a service has been completed. Lauren was great, but anything time I have to take additional time to bring a car in, it does causes a conflict in my schedule. All in all, Mercedes did ok as everything was corrected. I just expect more out of this shop given the cost of services and prestige of this shop. More
by Tim
Employees Worked With
November 08, 2023
Omg I can’t express how grateful I am for my service advisor Lauren.Her customer service from start to finish exceeded my expectations.The other service members were awesome as well.Great dealership! advisor Lauren.Her customer service from start to finish exceeded my expectations.The other service members were awesome as well.Great dealership! More
by Shanika barber
Employees Worked With
November 07, 2023
They were professional and attentive to my needs. I would be happy to recommend the service and I would be happy to recommend the service and More
by jmcgee3
Employees Worked With
November 03, 2023
Rachelle , did a great job of keeping me posted about my recent service and replacing fuel pump that was recalled by Mercedes . recent service and replacing fuel pump that was recalled by Mercedes . More
by burnhamwm
Employees Worked With
November 02, 2023
Malcom, was very helpful and knowledgeable from the start, I advised him of what I was looking for and he made sure I got just that, start, I advised him of what I was looking for and he made sure I got just that, More
by neasiewarren
Employees Worked With
