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Mercedes-Benz of Columbus

Columbus, GA

Overview
Employees
Reviews
Vehicles
4.7
1,554 Reviews
Welcome to Mercedes-Benz of Columbus! Whether you are searching for the new car of your dreams, shopping for a used vehicle, or coming in for service and parts, our goal is to give you a 5-star experience every time. Support your local economy and let us know how we can help you today!
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7470 Veterans Parkway

Columbus, GA

31909

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Showing 1,554 reviews

February 09, 2024

I enjoyed my experience, Haley was knowledgeable, professional and very helpful! I appreciate the quality service and quick delivery of my vehicle. Thank you again Haley! I will be bringing my vehicl More

by miapoonpalmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 12, 2024 -

Mercedes-Benz of Columbus responded

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Feb 12, 2024 -

Mercedes-Benz of Columbus responded

Thank you, miapoonpalmer, for your glowing review! We're thrilled to hear that Haley provided you with knowledgeable, professional, and helpful service. We appreciate your trust in us and look forward to serving you for all your future vehicle needs. If you have any further questions or concerns, don't hesitate to reach out. Safe travels!

February 09, 2024

.Mercedes of Columbus is fantastic! Everyone in the Service Department was professional, friendly and a pleasure to deal with. More

by tonywelch1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 12, 2024 -

Mercedes-Benz of Columbus responded

-

Feb 12, 2024 -

Mercedes-Benz of Columbus responded

Thank you for your wonderful review, tonywelch1! We're delighted to hear that you had a fantastic experience with our Service Department. Our team strives to provide professional and friendly service, and we're thrilled that we could make your visit a pleasure. We appreciate your kind words and look forward to serving you again!

February 08, 2024

So nice and friendly workers she was very nice with smile. I will come back for sure More

by kimbob4182
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2024 -

Mercedes-Benz of Columbus responded

Thank you for sharing your positive experience with us! We're thrilled to hear that Haley's friendly demeanor and welcoming smile made your visit memorable. Please let us know if there's anything else we can assist you with!

February 08, 2024

Everyone was courteous and professional. The scheduling and service went smoothly. Thanks for the convenience of a service van. More

by maryannmarshall076
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2024 -

Mercedes-Benz of Columbus responded

We're glad to hear that your positive experience with our team was marked by courtesy and professionalism and that both scheduling and service were smooth. Thank you for your feedback, and please let us know if there's anything else we can do to assist you!

February 08, 2024

Waiting area clean and comfortable. Kept me informed while I waited. Everyone courteous and professional. More

by SUZTAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2024 -

Mercedes-Benz of Columbus responded

Thank you so much for your review! We're pleased to hear you found our waiting area clean and comfortable, and that our team kept you informed and displayed professionalism throughout your visit. Please let us know if there's anything else we can assist you with!

February 05, 2024

It is always a pleasure. Courteous and prompt service! Rachelle is absolutely is always wonderful. More

by rnorris7013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2024 -

Mercedes-Benz of Columbus responded

Thank you for your kind review! We're so pleased to hear that you consistently enjoy courteous and prompt service with us. It's wonderful to know Rachelle continues to make your experiences exceptional. We look forward to serving you again. Please let us know if there's anything else we can do for you!

February 03, 2024

Scheduling the service appointment was easy, check-in was easy, the interaction with Haley was very pleasant, the shuttle driver was very personable for my drop-off and my pick-up. Haley explained what need More

by TMECONVERSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2024 -

Mercedes-Benz of Columbus responded

We're delighted to hear about your positive experience from start to finish, with easy scheduling, pleasant interactions with Haley, and a personable shuttle service. We look forward to welcoming you back for your next scheduled appointment. Please let us know if there's anything else we can do for you!

February 02, 2024

Everybody was very friendly and concern about what I needed to assist me in having a great experience. More

by rstalling1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2024 -

Mercedes-Benz of Columbus responded

Thank you, rstalling1234, for your kind words! We're delighted to hear that our team was friendly and attentive to your needs. Your satisfaction is our priority, and we look forward to providing you with great experiences in the future as well.

February 02, 2024

Lauren was awesome she kept me informed every step of the way, my service was great thanks you so much More

by fayebass03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2024 -

Mercedes-Benz of Columbus responded

Thank you for your kind words! We're thrilled to hear that our team's friendliness and attentiveness contributed to a great experience for you. Your satisfaction is our top priority, and we're here to assist with any further needs you may have. Please let us know if there's anything else we can do for you!

February 01, 2024

The quote we received was not the same as the invoice. That does lead us to believe that their system inflates fees above general standards for comparable work. More

by BEVERLY.A.MALONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley McDonald
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 08, 2024 -

Mercedes-Benz of Columbus responded

We appreciate you bringing this matter to our attention, and we sincerely apologize for any confusion or inconvenience caused by the discrepancy between the quote and the invoice. Our commitment is to transparent and fair pricing, and we understand the importance of accurate communication. We understand that you have spoken with our Service Manager, Nadie Martin since providing your feedback. Thank you for your understanding, and we value your feedback as it helps us improve our services.

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