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Mercedes-Benz of Columbus

Columbus, GA

Overview
Employees
Reviews
Vehicles
4.7
1,499 Reviews
Welcome to Mercedes-Benz of Columbus! Whether you are searching for the new car of your dreams, shopping for a used vehicle, or coming in for service and parts, our goal is to give you a 5-star experience every time. Support your local economy and let us know how we can help you today!
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7470 Veterans Parkway

Columbus, GA

31909

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Showing 1,499 reviews

December 21, 2023

I had a blow out & they put a new tire on my car the very same day! More

by deannadarrah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I think Haley helped me. Not sure
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Dec 22, 2023 -

Mercedes-Benz of Columbus responded

Thank you so much for the great review! We are delighted to hear our service department was able to help with your tire so quickly! Let us know if you need help with anything else.

December 20, 2023

Everything was great each aspect of my visit was great. Car was very taken care More

by ROGERSHOUSTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 22, 2023 -

Mercedes-Benz of Columbus responded

Thank you so much for the great review, Roger! We are delighted to hear we were able to provide you with a 5-star experience! Let us know if you need anything else.

December 19, 2023

Outstanding customer service, great communication, Lauren and team kept us up dates in the status of the car, and everything was completely properly in a timely manner. More

by mvbibber27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 22, 2023 -

Mercedes-Benz of Columbus responded

Thank you so much for the great review! We are happy to hear Lauren was able to provide you with a timely 5-star experience! Let us know if you need anything else.

December 18, 2023

Hailey is always pleasant with professional assistance, always goes the extra mile. Thank you Hailey for assisting with my new key, which is old as time. She actually cleaned the key and reinserted the old More

by lovely
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 22, 2023 -

Mercedes-Benz of Columbus responded

Thank you so much for the great review! We are delighted to hear Haley was able to provide you with a great experience and a new key! Let us know if you need anything else.

December 16, 2023

Car was ready but they called the wrong phone number for 2 1/2 hours. Then, when they finally got through to me on the correct phone number, they started the car wash which should have already been complete More

by doudss
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lauren was busy so somebody else checked me in.
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Feb 12, 2024 -

Mercedes-Benz of Columbus responded

Dear Doudss, We sincerely apologize for the inconvenience you experienced during your recent visit. It's disheartening to hear about the communication lapse and the delayed car wash. This falls short of our usual standards, and we appreciate your feedback. To address this matter, we have reviewed and enhanced our communication processes to ensure such incidents do not happen in the future. We value your loyalty and the effort you make to choose our dealership. Please reach out to our service manager, Nadie Martin, at (706) 256-6100, if you have any other comments to share. Thank you for bringing this to our attention, and we hope to regain your trust during your next visit.

December 15, 2023

Haley was so friendly, helpful and knowledgeable. Service was smooth. And my car was super clean upon return! More

by twiley2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 22, 2023 -

Mercedes-Benz of Columbus responded

Thank you so much for the great review! We are delighted to hear Haley was able to provide you with a 5-star experience! Let us know if you need anything else.

December 14, 2023

Very accomodating. Nice and friendly staff.. Gave us a loaner car immediately and took care of my car problem right away. More

by ROTERDC1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 22, 2023 -

Mercedes-Benz of Columbus responded

Thank you so much for the positive review! We are happy to hear we were able to provide a 5-star experience! Please let us know if there is anything else that you need.

December 11, 2023

Great customer service , they welcomed me very good and i got service fast than i thought . thanks a lot to them . More

by joun_star
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 22, 2023 -

Mercedes-Benz of Columbus responded

Thank you so much for the positive review! We are happy to hear we were able to provide a quick and pleasant experience! Please let us know if there is anything else that you need.

December 10, 2023

Ms. Evelyn was very knowledgeable about the car. She was very friendly and attentive..This was my second purchase and Ms. Evelyn was very professional and courteous. More

by sandrafthomas
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Evelyn Tolbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 22, 2023 -

Mercedes-Benz of Columbus responded

Thank you so much for the great review, Sandra! We are delighted to hear Evelyn has provided you with great experiences! Please let us know if there is anything else that you need.

December 08, 2023

Good Dealership Good service a bit expensive because I haven’t had the vehicle that long already paying a lot for service More

by akeemali2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
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