Mercedes-Benz of Columbus

This Internet Search ended in Complete Satisfaction ! What a wonderful Team at MB of Columbus, GA!!! I narrowed my search for my new Mercedes after much looking on the Internet. I even contacted (via em What a wonderful Team at MB of Columbus, GA!!! I narrowed my search for my new Mercedes after much looking on the Internet. I even contacted (via email) 3 other Dealerships. The Team here responded to my Internet Inquiry with respect and a sincere desire to help me get to the price I needed to make the Deal. "Zeke" was warm and sincere over the phone, plus very respectful of my time. I was treated like Royality when I arrived at the Dealership. Debi the Finance Manager was so very nice as well. For some misc. items, when she ran my VIsa Card the charge was denied! She was so polite and considerate of possible embarrassment to me. I knew the card had lots of charging capacity so I volunteered to call them for approval. She suggested: "before you do that, let me key in the number as at times the swipe does not work". She did just that and the charge was approved. She has a sincere desire to make this purchase process painless. I am so glad that I found this Team! More

The best car buying experience ever. Richard Joyner, General Manager is exceptional. I called Richard and told him what car my daughter was looking for. This is the 4th car we have purc Richard Joyner, General Manager is exceptional. I called Richard and told him what car my daughter was looking for. This is the 4th car we have purchased from Richard. He worked around my daughter's busy schedule, answered all our questions and went above and beyond to find the car. Mercedes-Benz of Columbus definitely deserves 5 stars because of their great management, awesome customer service and sincere honesty. Bob and Debi also deserve a mention for their wonderful customer service and making our purchase a great experience. Thank you Richard, Bob and Debi, we greatly appreciate your help and putting the customer first. More

300SDL Service Awesome service department. The dealership had a courtesy Service Clinic day on Saturday (Mar 7) that identified needed service. I was able to schedul Awesome service department. The dealership had a courtesy Service Clinic day on Saturday (Mar 7) that identified needed service. I was able to schedule the service for Monday (Mar9) at a very convenient time (for me). It is great to have a dedicated service time rather than a "cattle call" time like you find at other dealerships. Customer service is a big deal with me; and MB of Columbus has outstanding customer service. The technicians are top-of-the-line and the quality of work is impeccable. Moreover, the technicians will take the time to explain the needed service(s), why it's needed, and let you know how long it should take, and answer all your questions. The waiting area is very comfortable and there are also complimentary refreshments and Wi-Fi availability. From the time you drive up, to the time you drive out, these folks are truly trying to put the customer first in their Customer Service. Awesome!! More

Most pleasant car buying experience I have ever had. Was trying to decide between a BMW and a Mercedes and happened to be helped at the Mercedes Dealership by Serpil Adams. That was my lucky day. When I Was trying to decide between a BMW and a Mercedes and happened to be helped at the Mercedes Dealership by Serpil Adams. That was my lucky day. When I told her what I was looking for she took me right to it and everything was handled perfectly from there. She got me the car on my terms and it is a great car. She was concerned about every little thing and has even checked back with me a couple of times to be sure everything is working just great. I would recommend anyone that wants a car talk to her first. Buddy More

Shopping Experience Was researching mid size SUVs and the M Class was on that we were interested in. Daniel Harrison helped educate us on that model. He was very helpfu Was researching mid size SUVs and the M Class was on that we were interested in. Daniel Harrison helped educate us on that model. He was very helpful and knowledgeable. He brought a vehicle to my place of business to look at. I will recommend Daniel to anyone. More

The most nervous experience ever I would like to thank Sepril for helping me to select the car of my dreams. I was nervous even though my husband told me I deserve this after 20 years I would like to thank Sepril for helping me to select the car of my dreams. I was nervous even though my husband told me I deserve this after 20 years of marriage. Sepril helped to calm the situation down by being very friendly and making me comfortable. Thanks for the experience More