Mercedes-Benz of Columbus

Awesome Just wanted to say that Mr. Hixson was very professional and took good care of me as a buyer. Mr. Hixon was up front and honest with me and I apprecia Just wanted to say that Mr. Hixson was very professional and took good care of me as a buyer. Mr. Hixon was up front and honest with me and I appreciate that. More

Awesome! I stopped by the lot looking for a replacement car for my wife who had an accident and was not very comfortable behind the wheel just yet. Abby Mitche I stopped by the lot looking for a replacement car for my wife who had an accident and was not very comfortable behind the wheel just yet. Abby Mitchell took our wish list and did all kinds of work getting us exactly what we needed. Abby took hours helping my wife get comfortable in her new car and made us feel like we bought a brand new one. We really like our 2011 Acura MDX and loved working with Abby. More

BEST CUSTOMER SERVICE CENTER EVER!! First off I'd like to say that I know this sounds stereotypical but I normally don't write reviews for anything. Now that I've gotten that out of First off I'd like to say that I know this sounds stereotypical but I normally don't write reviews for anything. Now that I've gotten that out of the way, I was on a road trip coming from Jacksonville FL, on my way to Atlanta to see family when a service light came on in my 2009 E63 AMG rather quickly warning me of battery power loss followed by overheating advising me to pull over immediately. I pulled over called my insurance provider for a tow. They advised me that it would be 3hrs before someone could reach me because of the day and location. They also advised me that the closest Mercedes-Benze dealership (Mercedes-Benze of Columbus) was 20 miles away. Unfortunately for me it actually took 4 1/2hrs and that was 4 1/2hrs in what the thermometer in my car read to be 100-112 degree heat and the only shade being....inside the car. I kept checking to see what time the dealership closed because I was afraid I wouldn't get my car there in time, and this would end up being a wasted day altogether. Finally the tow truck arrives I get to the dealership with minutes to spare....I mean minutes to spare..and there was Mrs. Napier sitting there she as well the ENTIRE service team was EXTREMELY cordial, was in no rush despite the fact that they close in like two minutes. Told me where to get discounts for my overnight hotel stay, gave me coupons to get myself something to eat and had a loaner car ready and waiting to go! All in just 5 minutes! My car was ready in one business day of which I was advised of the progress the entire time. I have been in other service centers before, but that service center was by far one of the best if not the best customer service centers I've ever been in. I advised them that my next Mercedes-Benze purchase would be from that dealership, even if I have to drive all the way from Jacksonville, they are just that amazing! More

Excellent Customer service (service area) I always have a great experience at MB Columbus. I have been experiencing problems with my GL and everytime I go, Kaleb Sanders always takes great ca I always have a great experience at MB Columbus. I have been experiencing problems with my GL and everytime I go, Kaleb Sanders always takes great care of the issues I have with my car. He's very helpful and friendly and always goes above and beyond to make sure I am not inconvenienced. More

My Experience and service with Mercedes-Benz of Columbus ! My heartfelt thanks, and appreciation for a job well done. My experience with your service department, Service Advisor: Kaleb Sande and the Dealership My heartfelt thanks, and appreciation for a job well done. My experience with your service department, Service Advisor: Kaleb Sande and the Dealership remarkable job! Sincerely, Aaron A. Hourel, customer More

Customer service in service department Just want to say how helpful and friendly I have found the service consultant, Kaleb Sanders, to be. He treats me like I'm the most important person h Just want to say how helpful and friendly I have found the service consultant, Kaleb Sanders, to be. He treats me like I'm the most important person he's seen all day. Thanks, Kaleb, for brightening up my day yesterday, as well as every other time I've come in. Your attitude makes a strong case to me for staying in a Mercedes. Service is a real game changer for me. More

Recommendation Rachel Napier - Service I actually now LOVE the service department of our Mercedes-Benz Dealership (when I first purchased my car back in 2008...it was another story all toge I actually now LOVE the service department of our Mercedes-Benz Dealership (when I first purchased my car back in 2008...it was another story all together!) John, the Service Manager, and Rachel Napier, the Service Consultant make the process easy and are always available especially when I panic when I feel something has gone wrong with my car (I love my little convertible Benz)! Besides the expense of the service, everything else is wonderful! I recommend the Dealership almost daily! Barbara Butler, CEO, Horizons Diagnostics, LLC More

Great experience. I purchased a used vehicle from this dealer and had a great experience. I had a very good sales person (Serpil); got a very good vehicle, very good fi I purchased a used vehicle from this dealer and had a great experience. I had a very good sales person (Serpil); got a very good vehicle, very good financing and was impressed that the dealer made sure the vehicle was ready to leave the lot. More

bought Mercedez GL 350 Recently bought GL 350 from this dealership. its my second time getting a car from them. Gary St.Louis in sales was the most helpful person i have eve Recently bought GL 350 from this dealership. its my second time getting a car from them. Gary St.Louis in sales was the most helpful person i have ever dealt with in my car buying experience. He knew about the vehicle in detail and took his time in explaining it to my wife. Duane Hall the sales manager was vey helpful and courteous. He made sure we were taken care of every step of the way. Debbie Lewis in finance was a pleasure to deal with. She made it the easiest paperwork i have ever signed before. The dealership was exceptionally clean and we got 5 star care while there. Well done everyone and you guys are the reason we will be back next time also. Recommend this Mercedez dealer to every one who wants an honest and professional dealer. A.Malik More

Purchase New Vechile Abby was so wonderful she help create a warming atmosphere while we wait to sign paper she keep us inform about wait time. So Friendly Abby was so wonderful she help create a warming atmosphere while we wait to sign paper she keep us inform about wait time. So Friendly More