Mercedes-Benz of Columbus

Very happy with my experience I found a used car on the web and contacted the dealership for more information. Rick Gilbert answered my request and was my salesman throughout the I found a used car on the web and contacted the dealership for more information. Rick Gilbert answered my request and was my salesman throughout the entire process. We have bought many cars and gone through both private sellers and dealerships and I can say that this experience was, by far, our easiest car buying experience. Rick was prompt, courteous and no-nonsense in his emails back and forth. In fact, we conducted our entire research/purchase decision by email/text; which is my preferred way of buying cars. I was never once pressured to "come take a test drive" or "come and see our selection of used cars" or "provide your phone number so we can talk in person". All questions were answered quickly and easily. I knew within a few hours that I wanted to buy this car from this dealership. The application/approval for financing was simple and we were provided an up front interest rate and payment in writing, which was honored all throughout the buying process with no surprises at the end and no attempts to upsell into anything else. The fact that they offered to deliver the car to us (1.5 hours away) at no charge was just the icing on the cake. Debi (the finance manager) had all paperwork laid out and organized so all we had to do when the car arrived at our offices was sign where indicated and we were on our way. The paperwork took all of 10 minutes. What impressed me most is that Mercedes-Benz of Columbus treated us with the same courtesy, respect and professionalism that they would provide to the purchaser of an $80K Mercedes, when all we were buying was a 4-year-old used car from their lot. Thanks again for a wonderful and flawless experience. We will recommend this dealership and Rick/Debi to anyone we know who are searching for a new or used car. More

Britney is the best Brittney was the best salesperson I have ever worked with. She listens to what you want and what you are willing to pay and no sales tactics. Thank yo Brittney was the best salesperson I have ever worked with. She listens to what you want and what you are willing to pay and no sales tactics. Thank you for helping me in my buying process. Now the dealership on the other hand was a different experience, did not want to honor my USAA buying price, said no then called me back, had only one sales person handling 3 sales, no MB feeling more like Ford, and a week later wanted another 100.00 because my trade in payoff was off by 100.00 but my trade in is on their lot for 7k more than I was given. Thanks Britney for all you did don't let salemanagement influance you, you were perfect!!!!!!!!! More

Repair service I had great service at MB in the beginning of this month; Tres was my representative and as always he was very very kind and considerate with excellen I had great service at MB in the beginning of this month; Tres was my representative and as always he was very very kind and considerate with excellent customer service; however, MB held my car for several days and never mentioned my access to a loaner car, the 1st day I was told they had no loaner cars available, the next day I had to call and find out that they would keep my car an additional day and night because the mounts were very hard to remove, same thing for the next day, by Thursday evening I was able to get my car, this was a new and unusual experience for me with MB, as I have had all of with the exception of Axle work and tires through MB, overall, I was very satisfied with my car and always receive excellent CS from Trey. More

AMAZING experience!!! This is by far the most amazing experience I've ever had with a dealership, and I live out of state. I wish I could include all the details, but it is This is by far the most amazing experience I've ever had with a dealership, and I live out of state. I wish I could include all the details, but it is impossible. Brittany Hope went above and beyond helping us with our transaction. Everything was smooth and expeditious!! I would, without hesitation, recommend Mercedes-Benz of Columbus. Thank you for your time and efficiency. More

Best Dealership Ever I called to ask some questions about a Acura TL on Thursday and woke up Friday to a text asking if I wanted the car delivered tomorrow. I was surpri I called to ask some questions about a Acura TL on Thursday and woke up Friday to a text asking if I wanted the car delivered tomorrow. I was surprised at the speed of everyone. The employees are all top rate, knowledgable and willing to go the extra mile. Literally my car was delivered to a different state by lunchtime Saturday. I have bought many cars and this was by far the easiest purchase of a car I have ever made...I can not believe every single thing was so perfect and simple...grocery shopping is harder than buying a car at Mercedes-Benz of Columbus! More

Friendly, courteous and of professional The sales person (Angie) and business agent (Debi) were friendly, courteous and professional. They were also helpful and patient while we looked, and The sales person (Angie) and business agent (Debi) were friendly, courteous and professional. They were also helpful and patient while we looked, and test drove and eventually purchased. If Mercedes Benz Columbus has the new or used car you want, there's no need to go anywhere else. More

Review of parts department James Peoples and the rest of the parts staff is extremely friendly, always available to answer any questions, and always deliver the parts on time. James Peoples and the rest of the parts staff is extremely friendly, always available to answer any questions, and always deliver the parts on time. Our business depends on top notch service from a competent parts department - and that is exactly what we receive from James and the other members of the Mercedes of Columbus parts department. More

Parts Dept. and Service Parts people are great at this Dealership. They have superb Staff that know what they are doing. The Service Dept. is also great. Always friendly. Parts people are great at this Dealership. They have superb Staff that know what they are doing. The Service Dept. is also great. Always friendly. More

Great staff, great personality, great atmosphere. This dealership is top notch and honestly the best service I have ever had at a dealer. It was my first time at a benz dealer and my expectations were This dealership is top notch and honestly the best service I have ever had at a dealer. It was my first time at a benz dealer and my expectations were well exceeded. I bought a used benz from another dealer, and the Columbus dealer treated me and my wife like family and like we purchased it from them. I can not reccomend them enough. The service center, parts, and sales are all very exceptional. GO SEE THEM!!! More

Excellent CS from Brandy, Tres Caleb and John, thank you all MB has the best cars, best and friendly Customer Service Team, they always go over and beyond to meet my needs. I am very pleased with the service mai MB has the best cars, best and friendly Customer Service Team, they always go over and beyond to meet my needs. I am very pleased with the service mainly from Brandy, Tres, Caleb and John, wishing each of them a very Merry Christmas and a Happy, Joyous and Blessed New Year. Carol Hinton More