Mercedes-Benz of Columbus

Best experience ever! I’ve made many vehicle purchases and this has been by far the best experience. I’ve never had such an easy transaction. There was no run around. I put I’ve made many vehicle purchases and this has been by far the best experience. I’ve never had such an easy transaction. There was no run around. I put in my application, Gary called let me know he was working on it. He called me when he had some information for me. I came right in with my paperwork, looked at the truck, test drove, signed, and was out the door. Everything was explained into detail!!! I could not thank this company enough! Gary you are the best salesman I’ve ever delt with, Duane was very professional, and Debi was the sweetest woman I’ve ever encountered in this business. i will definitely refer anyone to you all!! Usually this process is dragged out and takes all day long. This was all around Amazing!! Thank you! More

Smooth and Pleasant My experience at this dealership was absolutely amazing. I knew what I wanted, I knew how much I wanted to spend and they made it happen! I couldn’t a My experience at this dealership was absolutely amazing. I knew what I wanted, I knew how much I wanted to spend and they made it happen! I couldn’t ask for anything better. The process was smooth, the people are very friendly and they add to the reason on why I stay with Mercedes Benz. More

Was NOT informed of a few important things! First I will say I love my new car and enjoy driving it. My complaint is that 2 months ago I had gone shopping and when I tried to start my car, nothi First I will say I love my new car and enjoy driving it. My complaint is that 2 months ago I had gone shopping and when I tried to start my car, nothing. Today I was running errands and was totally locked out of my car. I want to bring this to your attention because both times if the salesman had gone over these things with me it would not have been a problem. No one told me if you car won’t start using the start button, just remove button and turn it on with the key. Today I was locked out of my car and AGAIN had someone told me how to remove the key from the key fob it would have been an easy fix. Just very frustrating and if someone had just taken the time to go over these things with me it could have made my day a lot better!!!!! More

My car buying experience was great. I found the exact car I was looking for at a great price at this dealership on the web on a Friday after work. I live out of state so I sent an email I found the exact car I was looking for at a great price at this dealership on the web on a Friday after work. I live out of state so I sent an email asking how hard it would be to make the purchase. It turned out to be easy. They delivered it to my door 3 days later and drove my trade in back to Georgia. The provided all of they paperwork to register the vehicle. It couldn't have been easier. More

Brittany is amazing!!! Brittany is such an amazing person! She went above and beyond to ensure that myself and my wife were completely satisfied with our purchase. She ans Brittany is such an amazing person! She went above and beyond to ensure that myself and my wife were completely satisfied with our purchase. She answered all our specific questions and was able to ensure that we got exactly what we were looking for. Brittany, you are greatly appreciated! Thank you so much!!! More

Professional staff- I purchased my first Mercedes from this dealership 11 months ago. and in the process of purchasing another. They have treated me just as good after t I purchased my first Mercedes from this dealership 11 months ago. and in the process of purchasing another. They have treated me just as good after the sale as they did when purchasing. This dealership is above board and they have a small town sincerity about them, which is hard to find in today's car market. The dealewrship does not force you to sign an arbitration agreement when buying from them, which tells you all you need to know about the first class business they run. More

Best Service Experience at a time I needed it most. I had what I thought would be a simple repair. Replace a headlight bulb. I live in Atlanta area and usually have my car repairs done at a Dealership I had what I thought would be a simple repair. Replace a headlight bulb. I live in Atlanta area and usually have my car repairs done at a Dealership near me. My right low beam headlight had been out for quite some time after several attempts of trying to locate the correct bulb ( DS1) and then get the appt to have it installed. Anyway, I get the bulbs, drive back to the Atlanta dealership, they tell me that it would be at least 3 days. So, I had an emergency in Columbus and and while here decided to stop into MBOC. Was greeted right away and explained my problem and Elizabeth said she could have someone look at it and they might be able to do it that day. She had the service mgr or tech put it up on the rack and pull the bulb. They actually replaced with the bulb I had already purchased in Atlanta. When I was ready to pay the bill, Elizabeth said, No Charge.... In my 30 plus years experience in owning a Mercedes off and on, I have never heard those words from a MB dealer. I told her she didn't know how much I needed that on that particular day. I just signed all the paperwork to get Hospice for my mom in Columbus, and I was still recovering from back surgery and probably should not have been driving. They have earned my future service business. I come to Columbus frequently and this dealership is smaller than where I usually go, but they are big on Customer Service...... I just had to say thanks, especially to the Elizabeth and the Service Guys....... Darryl Pierce More

Excellent Customer Service Everyone was so friendly and helpful as soon as I walked in the door. I never felt pressured to buy and they were happy to answer any questions I had Everyone was so friendly and helpful as soon as I walked in the door. I never felt pressured to buy and they were happy to answer any questions I had about vehicles and financing. I was in need of a truck and needed to trade in my SUV. They helped meet all my needs in the transaction... everything went smooth and there was no hidden charges or unexpected expenses. They have my business going forward and I'll recommend them to friends and family. Josh exceeded my expectations with the purchase and trade-in. More

No regrets... New Benz Owner and Customer for life! New MB owner. I have owned my certified pre-owned 2015 MB C300 since last September and have absolutely loved every minute of it. I still smile when I New MB owner. I have owned my certified pre-owned 2015 MB C300 since last September and have absolutely loved every minute of it. I still smile when I get off work and I get to drive it home. Between the amazing assistance and service I receive from this dealership, I would highly recommend coming here to be introduced to the Mercedes-Benz experience. Customer service is definitely a priority with this dealership, and this company. Definitely one of the best decisions I've made, I really love my vehicle. Thank you MBOC! More

Fantastic costumer service and follow up! I had such a great experience buying my car here! We worked with Ronnie and Debi and they were both wonderful. We didn’t feel pressured into buying an I had such a great experience buying my car here! We worked with Ronnie and Debi and they were both wonderful. We didn’t feel pressured into buying anything and they were willing to bring the price down a little closer to what we could afford. We are so happy with our new car! More