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Mercedes-Benz of Columbus

Columbus, GA

4.7
1,498 Reviews
Welcome to Mercedes-Benz of Columbus! Whether you are searching for the new car of your dreams, shopping for a used vehicle, or coming in for service and parts, our goal is to give you a 5-star experience every time. Support your local economy and let us know how we can help you today!
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7470 Veterans Parkway

Columbus, GA

31909

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Showing 1,498 reviews

May 15, 2019

Great Service My C300 was serviced in a timely and efficient manner. The Mercedes dealership offered shuttle service to take me to and from work. The shuttle was on More

by janis.clark40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 16, 2019 -

Mercedes-Benz of Columbus responded

Thanks for sharing your experience at Mercedes-Benz of Columbus. Our Service team strives to deliver the best customer service possible. Please reach out to us if you ever have any questions, comments, or concerns. Safe travels.

May 14, 2019

Exorbitant price! Charged for services NOT performed. Was told by employee the charges were automatically applied. My car was driven 14 miles without notifying me. Na More

by jbs1016alsq
Recommend Dealer
No
Employees Worked With
Lizzy Spitzmiller
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2019 -

Mercedes-Benz of Columbus responded

Dear jbs1016alsq, Thank you for taking the time to write this review and for bringing this matter to our attention. We strive to exceed our customer's expectations and we are disappointed to hear about your experiences. We would like to regain your trust in our dealership by walking through each service performed on your vehicle as well as provide a complimentary wash and vacuum at your convenience. Please give us a call as soon as possible so that we can work to rebuild your confidence in our store. We sincerely appreciate your business and look forward to hearing from you. Sincerely, Nadie Martin (706) 256-6100

May 13, 2019

Outstanding service as Usual! Fully Satisfied Cistomer! In a regular basis. Always a joy to interact with any member of the team. Managed always give greeting of day and ensures More

by Imhotep4ya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry McIntyre
May 14, 2019 -

Mercedes-Benz of Columbus responded

Thanks for your review. We appreciate you doing business with us. We ensure that you're taken care of because you deserve it. We're looking forward to seeing you next time.

May 13, 2019

Great car 2013 S550 and professional people. I loved the car. It was obviously meticulously maintained by previous owner. Liked the fact that it was a CPO vehicle. Josh, our sales person was grea More

by well satisfied
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Andujar
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2019 -

Mercedes-Benz of Columbus responded

Thanks for sharing your experience at Mercedes-Benz of Columbus. We believe being honest and straightforward is the best policy. Welcome to the family!

May 13, 2019

everything completed as requested. the only difficulty we seem to repeatedly have is when service advisor tries to phone me on my mobile. the number dialed rolls directly into voice ma More

by Davidpassman3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lizzy Spitzmiller
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2019 -

Mercedes-Benz of Columbus responded

We appreciate your patience with the cell phone issues. We'll definitely get to the bottom of this so this doesn't happen again. Again, thank you for being patient with us. Please contact us if you ever have any questions, comments, or concerns.

May 13, 2019

Very helpful Worked with me with my financial situation and give me time to retrieve my vehicle. The service here at Mercedes Benz of Columbus is are like the Merc More

by RONBRYANT1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry McIntyre
May 14, 2019 -

Mercedes-Benz of Columbus responded

Thanks for sharing your experience at Mercedes-Benz of Columbus. We're always here to help. We strive to give superior customer service to every person who walks through our doors. Please reach out if you have any questions, comments, or concerns.

May 13, 2019

Great experience Ronnie was the sales person that helped us out and he was very kind and knowledgeable. The whole experience was awesome from beginning to end. He made More

by JESSICA.SAEFONG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Duane Hall, Ronnie Meares
May 14, 2019 -

Mercedes-Benz of Columbus responded

We appreciate your review. We make sure you are well informed and comfortable so you can make the best decision. We appreciate your business. Welcome to the family.

May 12, 2019

Very relieved to get my car back on the road. My car broke down on the road, I had it towed to the dealership at night. That next morning I informed the service department of the problem, the next More

by ROSETTAJHALL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2019 -

Mercedes-Benz of Columbus responded

We appreciate your review. We're here to help with whatever issue that you have going on. If it's important to you, it's important to us. We're glad our Service Department was able to take care of you. Please reach out if you ever have any questions, comments, or concerns.

May 11, 2019

B Service Very professional and accommodating, above and beyond. Quick service, with door to door pick up and delivery. We’ve been happy and proud to be part of More

by tony167_
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary St. Louis, Jerry McIntyre
May 14, 2019 -

Mercedes-Benz of Columbus responded

Thanks for your review. We appreciate your business. Please reach out to us if you ever have any questions, comments, or concerns. Safe travels.

May 11, 2019

Courteous and prompt Staff was helpful and prompt with answers; they were knowledgeable and able to explain things clearly to me. I also believe they were honest with me More

by SMITHSOLUTIONS4U
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Troy Reed, Jerry McIntyre
May 14, 2019 -

Mercedes-Benz of Columbus responded

Thanks for sharing your experience at Mercedes-Benz of Columbus. We believe being honest and straight forward is the best policy. Please reach out to us if you ever need any help. We're always here.

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