Mercedes-Benz of Columbus

Good experience The dealership dropped off the car in Auburn in a timely manner and performed the warranty service. Initially I thought that the service department w The dealership dropped off the car in Auburn in a timely manner and performed the warranty service. Initially I thought that the service department would be able to give me a time estimate. I do not know why they said it could be an hour or could take 3-4 hours. Would recommend dealership to others. More

Different than before The issue I had was I waited two hours to hear from somebody about my vehicle. I then went to the person that first helped me and he went back and che The issue I had was I waited two hours to hear from somebody about my vehicle. I then went to the person that first helped me and he went back and checked on it. After he told me they were working it I had to ask two more times about it. Then there was a young woman at the service counter that basically took over my situation. She went back and checked on the vehicle, told me what was happening and what the problem seemed to be. She updated me on a regular basis (without my asking) and even brought the technician to explain the issue. It seemed to me she had been given training on how to treat customers. She cared about my wait and my need for explanation. While the first person that helped me seemed kind and professional I wonder if he had the same training as the lady at the counter. More

Replacement of bulb lamp. Dealership worked me in so I was able to drive over the holiday weekend. I would recommend to family and friends. I have been a customer over 30 year Dealership worked me in so I was able to drive over the holiday weekend. I would recommend to family and friends. I have been a customer over 30 years. More

Weekend Roadside Service Mr. Garcia arrived promptly. As a mechanic, he was very knowledgeable in diagnosing the problem with my car. Additionally, he was professional, court Mr. Garcia arrived promptly. As a mechanic, he was very knowledgeable in diagnosing the problem with my car. Additionally, he was professional, courteous and provided excellence in service beyond expectations! More

Highly Credible BOB Highly focused on costumer . Trained and committed salesmen Displays skills and integrity with product sold. Enthusiasm thru out the dealership. Highly focused on costumer . Trained and committed salesmen Displays skills and integrity with product sold. Enthusiasm thru out the dealership. Salesman Bob, Displayed trustworthiness , and answered all questions with sincerity. Offering his assistance at all times, aims to please the buyer with great attitude. Offered a variety of vehicles for demonstrations with great pride in the product. Call backs with in 24 hours and not persistent, leaving room for the buyer to think and make decisions. I'm so happy with my purchase, be really happy when I learn all the bling and whistles that are attached to this Queens Benz. Just Beautiful...But I have no worries, Bob is a phone call a way and a short drive to help if he's not available their are a many that will. Thank you Mercedes Benz of Columbus Ms. Senior Georgia, 2019 Marleen Tharpe More

Service for non operable tail,brake,turn lights Prompt and courteous service. I made the appointment with one day notice and they were able to provide the service. The estimated wait time was accura Prompt and courteous service. I made the appointment with one day notice and they were able to provide the service. The estimated wait time was accurate and the repairs were made while I waited. If I had to wait longer for the appointment, I may have gotten a ticket. More

Took car in for recall service was done quickly. A loaner was provided. The work was done efficiently and correctly. The service staff were all very friendly and courteous. service was done quickly. A loaner was provided. The work was done efficiently and correctly. The service staff were all very friendly and courteous. I would use the service department again and would recommend it to others. More

Issue with speaker phone Service techs were awesome even when they couldn’t find issues right away they kept us aware of the issues and kept us informed always Service techs were awesome even when they couldn’t find issues right away they kept us aware of the issues and kept us informed always More

Routine Service Love the Valet Service. What a great item to offer to Mercedes customers. This is the third time we have used the valet and each time it so appreci Love the Valet Service. What a great item to offer to Mercedes customers. This is the third time we have used the valet and each time it so appreciated. My only suggestion on a better service experience is that it would be nice to call the customer ahead of time before the service is done to give them a cost estimate. No surprises! More

4Real The Beat or Nothing! The best waiting area, comfortable and felt like I was waiting in the comfort of my own home Also, the service representative was very pleasant. The w The best waiting area, comfortable and felt like I was waiting in the comfort of my own home Also, the service representative was very pleasant. The wait time could have been a tad bit shorter.Overall, service was GREAT 👍🏽 More