Mercedes-Benz of Columbus

customer service Jerry, Phil, Lizzy an ALL the sales agents in the service and novelty shop start to finish BoB on down the line or up the latter. the service dep Jerry, Phil, Lizzy an ALL the sales agents in the service and novelty shop start to finish BoB on down the line or up the latter. the service department reception was highly focused from the time of entry until departure. Displayed high integrity in service and with enthusiasm. All employees had a pleasing personality and with motivation. Made sure I was completely satisfied with detail prior to leaving. As a first time buyer from this company I recommend the Mercedes-Benz of Columbus to everyone for their next purchase of an automobile. Truly Marleen Tharpe Ms. Senior Georgia More

super job Super job.Took great care of my problem and was a great job well done and was fast to get me on the road again. Super job.Took great care of my problem and was a great job well done and was fast to get me on the road again. More

Always Fantastic I always have a great experience with them. Lizzie in the Service Department is wonderful! She always takes my call or calls me back when promised. I always have a great experience with them. Lizzie in the Service Department is wonderful! She always takes my call or calls me back when promised. They take such great car of my car. I drive 2.5 hours round trip to use this dealership specifically! More

Great Service! The employees were very friendly. I really enjoyed the employees services. They were professional and yet they had a wonderful sense of humor. Great S The employees were very friendly. I really enjoyed the employees services. They were professional and yet they had a wonderful sense of humor. Great Service! More

Excellent service I had a problem with my 2010 ML that was difficult to diagnose so my car was in the service department for several days. But, I was given a loaner eve I had a problem with my 2010 ML that was difficult to diagnose so my car was in the service department for several days. But, I was given a loaner even though my car is well out of warranty AND the problem was resolved at no charge. The service manager, Troy, used a new product that helps remove carbon from the valves and my car is running smoothly again. More

Accurate diagnosis of my problems Jerry and the service team do a great job of accurately diagnosing my problems on my two Mercedes, 2009 SL550 and 2013 GL350. They have been right 10 Jerry and the service team do a great job of accurately diagnosing my problems on my two Mercedes, 2009 SL550 and 2013 GL350. They have been right 100% of the time. More

Hands down the best-quality customer-centric service center I wouldn't service or purchase my vehicles anywhere else; these guys and gals are the best; keep up the good work. Thanks you one more time. I wouldn't service or purchase my vehicles anywhere else; these guys and gals are the best; keep up the good work. Thanks you one more time. More

Excellent and Friendly Service. Above and beyond A scheduled service turned into an unexpected repair and instead of being able to wait for my vehicle, I was suddenly faced with missing a lot of erra A scheduled service turned into an unexpected repair and instead of being able to wait for my vehicle, I was suddenly faced with missing a lot of errands I had to run. Loaner vehicles are at a premium this time of the year, but somehow I was in luck because Phil went above and beyond finding me one so that I could go about my day. While I hadn't expected this repair, I am grateful that the mechanic in the shop was extremely thorough and checked everything instead of just performing the scheduled service and possibly causing me to be stranded on the side of the road down the line. More

Excellent and friendly service personnel Repair satisfaction I took my 2011 Mercedes Benz E 350 in for repairs and the service people were so helpful and kind. They were willing to help me and made me feel if th I took my 2011 Mercedes Benz E 350 in for repairs and the service people were so helpful and kind. They were willing to help me and made me feel if though I was a star. I would like to campaign for those employees that are named to get some type of award for their great customer service and attention to detail. To many times we as Bosses, Supervisors, Managers get wrapped up in the concept of they were just doing their job. When we show appreciation there is a continuation of productivity that make for good business and we all win, again I am satisfied with the work and the Service personnel named below " Give them a nice bonus show them you care I do !!!!!! More

Easy experience Bob was great! Knowledgeable about the car and didn’t really waste my time. It took a while to get to signing the paperwork but once it started it wen Bob was great! Knowledgeable about the car and didn’t really waste my time. It took a while to get to signing the paperwork but once it started it went very fast. More