Mercedes-Benz of Burlington
Burlington, MA
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Overcharge for service Bought four cars there in last 4 years. They have a habit of overcharging for service. They say they use an industry run rate but they consistently ch Bought four cars there in last 4 years. They have a habit of overcharging for service. They say they use an industry run rate but they consistently charge more labor hours for service than actual. When I question why I'm being charged for sometimes twice the amount of labor hours vs what was actual incurred to perform the service their response has been "We use the industry average for this service, sometimes it's more and sometimes it's less". I have yet to be charged less!! They just lost a good customer!! Hello Herb Chambers!! More
Great and relaxed experience The experience at the dealership was great. The first time we went without an appointment but Tim still made time for us and showed us the cars. There The experience at the dealership was great. The first time we went without an appointment but Tim still made time for us and showed us the cars. There was no pressure, Tim was very professional, responsive to our inquiries. Lamia was also very helpful and friendly... explained all the details and followed up on our questions in a timely fashion. Overall very good experience and would recommend this dealership and Tim to others. More
What an amazing car buying experience TJ is your guy. He really values your time and understands your needs. This is buy second car I purchased from here and it was a smooth process. He re TJ is your guy. He really values your time and understands your needs. This is buy second car I purchased from here and it was a smooth process. He really is a master of MB sales. Even after selling the car, he reached out a multiple times to check on the car and see whether or not I was satisfied with the purchase. And the place is so welcoming and class of its own. Two thumbs up. Thanks MBOB!! More
Thanks We recently purchased a SUV from MBOB. Tim Daley, our sales representative, was very polite and professional. We had an excellent car-buying experienc We recently purchased a SUV from MBOB. Tim Daley, our sales representative, was very polite and professional. We had an excellent car-buying experience. Thanks for all your help! More
Thanks to Tim at sales department Tim made a great job on helping me buy a vehicle that I wanted and needed. I had some issues at the time of purchase, but he handled them very well un Tim made a great job on helping me buy a vehicle that I wanted and needed. I had some issues at the time of purchase, but he handled them very well until things were solved. Personally, I recommend him for good customer service and great quality of work. More
Thank you Great facility , The sales person take good effort to help customer. He make the transaction very smooth. The delivery part is very impressive. Overa Great facility , The sales person take good effort to help customer. He make the transaction very smooth. The delivery part is very impressive. Overall good experience. More
Tim is awesome. Excellent and Exhaustive experience. I had an exhausting but an excellent experience buying the car from MBOB. I purchased a C300 2015 CPO. Let me address both the points I made. Ex I had an exhausting but an excellent experience buying the car from MBOB. I purchased a C300 2015 CPO. Let me address both the points I made. Exhausting because I was in the process of moving from Massachusetts and New Hampshire, and wanted to register the car directly to the new state. New Hampshire has a lot of regulations and processes to make sure you are a resident since it is a tax-free state. So it took me a whole 3 weeks before I could drive my car after buying it. Excellent because I really commend the patience and help I received in the whole process from Timothy Daley in sales and Lamia from the finance department. I am very happy with my experience and would certainly recommend going to MBOB as they will do their best to help you out right from looking for a car to driving it out. More
New purchase Easy to work with, great facilit, large inventory. Competitive price and direct negotiation. Timely response and time saving reaching final deal. Over Easy to work with, great facilit, large inventory. Competitive price and direct negotiation. Timely response and time saving reaching final deal. Overall good purchasing experince More
Thank you You make this purchase so easy. The salesman was fabulous and you make this deal with no problem and stayed with me to the end Thanks and bravo Mr T You make this purchase so easy. The salesman was fabulous and you make this deal with no problem and stayed with me to the end Thanks and bravo Mr TD More
Innovation and service Unbelievable safety and comfort of S 560. Tim and Steve services : the best I have experienced. Costly but nothing is free. Love my pre-paid coffees Unbelievable safety and comfort of S 560. Tim and Steve services : the best I have experienced. Costly but nothing is free. Love my pre-paid coffees !!!!!. More