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Mercedes-Benz of Burlington

Burlington, MA

4.2
279 Reviews

80 Cambridge St

Burlington, MA

01803

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Showing 279 reviews

August 24, 2018

Overcharge for service Bought four cars there in last 4 years. They have a habit of overcharging for service. They say they use an industry run rate but they consistently ch More

by dons8888
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
STEPHEN LOPES
Sep 04, 2018 -

Mercedes-Benz of Burlington responded

Dear Dons8888, Thank you for commenting. Through first hand knowledge I can guarantee you we are not only less expensive than our competition we are the absolute best value. I invite you to do an apple-to-apple comparison the next time you need maintenance or repair. Regarding the need to have a preset charge for most services there has to be consistency in pricing. Every business needs to be able to provide an estimate for repairs prior to doing them. We don't have the option of waiting to find out how long it takes then charging after the fact. Our competitors, and every dealership, also have preset charges. Please provide me a quote in writing so I can show you how much value is in our pricing. I promise we'll beat it by 15%! Sincerely, Tim Martino General Manager

August 23, 2018

Great and relaxed experience The experience at the dealership was great. The first time we went without an appointment but Tim still made time for us and showed us the cars. There More

by ZahirM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lenny Gold, LAMIA RAISS, TIMOTHY DALEY
August 13, 2018

What an amazing car buying experience TJ is your guy. He really values your time and understands your needs. This is buy second car I purchased from here and it was a smooth process. He re More

by AJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
TILAK JAYASEKERA
August 11, 2018

Thanks We recently purchased a SUV from MBOB. Tim Daley, our sales representative, was very polite and professional. We had an excellent car-buying experienc More

by Sandra
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Kokoliadis, Product Concierge, Thanks., LAMIA RAISS, TIMOTHY DALEY
August 11, 2018

Thanks to Tim at sales department Tim made a great job on helping me buy a vehicle that I wanted and needed. I had some issues at the time of purchase, but he handled them very well un More

by yery_brown
Recommend Dealer
Yes
Employees Worked With
LAMIA RAISS, TIMOTHY DALEY
July 30, 2018

Thank you Great facility , The sales person take good effort to help customer. He make the transaction very smooth. The delivery part is very impressive. Overa More

by JWANGLD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
TILAK JAYASEKERA
July 30, 2018

Tim is awesome. Excellent and Exhaustive experience. I had an exhausting but an excellent experience buying the car from MBOB. I purchased a C300 2015 CPO. Let me address both the points I made. Ex More

by Ashish Dass
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
LAMIA RAISS, TIMOTHY DALEY
July 28, 2018

New purchase Easy to work with, great facilit, large inventory. Competitive price and direct negotiation. Timely response and time saving reaching final deal. Over More

by XIAOPING_YANG2002
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
STEPHAN VIKTOR
Jul 30, 2018 -

Mercedes-Benz of Burlington responded

Thank you for sharing the nice feedback! We're excited that you left us a happy customer! We appreciate your business and hope you're enjoying your vehicle!

July 28, 2018

Thank you You make this purchase so easy. The salesman was fabulous and you make this deal with no problem and stayed with me to the end Thanks and bravo Mr T More

by Edison
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
TIMOTHY DALEY
July 28, 2018

Innovation and service Unbelievable safety and comfort of S 560. Tim and Steve services : the best I have experienced. Costly but nothing is free. Love my pre-paid coffees More

by Dragon Mercedes.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
TIMOTHY DALEY, STEVEN BERGERON
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