Mercedes-Benz of Burlington

Unbelievable MB Dealership. Not sure how to even describe it. Bought three-service pack to maintain our leased GLA250. First service - Oil change got done. Although they tell yo Not sure how to even describe it. Bought three-service pack to maintain our leased GLA250. First service - Oil change got done. Although they tell you that they would everything to keep vehicle up to date, THEY DID NOTHING OTHER THAN CHANGING OIL & FILTER. NO wipers were replaced, NO tires were rotated or not even wind shield fluid was replenished. All these things were promised to be done each time service was done (costing $400-500/service). So, I made a separate appointment to get tires rotated today because I noticed front tires worn more than rear ones. It took 2 HOURS of waiting just to get tires rotated. They did not wash car or vacuum insdie although they said they would do when I went in. All I can say is that they spoke quite impressively before purchasing the service plan ($1500). NOW it seems like a different story altogether. Simply, I wonder is it just me or others also feeling same way. More

They never seem to answer the phone in the service dept and despite leaving 3 different messages, they never return phone calls. Not the type of "World Class" service I was told to expect when purchasing and despite leaving 3 different messages, they never return phone calls. Not the type of "World Class" service I was told to expect when purchasing a MB. One might expect this type of service from a lesser brand, but this dealer is a huge disappointment. More

I would give less than one star if possible. As repeat customers imagine how shocking it was to realize we overpaid dramatically for an E class we bought in June. Once off the lot it was worth 2 As repeat customers imagine how shocking it was to realize we overpaid dramatically for an E class we bought in June. Once off the lot it was worth 20k less. Take your business elsewhere, they are not to be trusted. More

Worked with TJ on ordering a car. The man was super patient and willing to help even on the weekend. Despite the fact that the price went over MSRP, the service was spot-on. Shout out The man was super patient and willing to help even on the weekend. Despite the fact that the price went over MSRP, the service was spot-on. Shout out to TJ More

I purchased a new van there in 2020 and the salesman was a gentleman and transaction was great. The van has about 18k miles, so I thought I would bring it in for numerous recalls and a service. when I arriv a gentleman and transaction was great. The van has about 18k miles, so I thought I would bring it in for numerous recalls and a service. when I arrived this morning for my appointment ( A friend took time out of her day to meet me there for a ride.) I was asked to sit down with Steve Bergeron to run through the scope of work. He asked for my name, which I provided, but apparently could'nt find my appointment. He got the VIN# and found it under my company name. Apparently that bothered him ( or he is always condescending and irritable) as he proceeded to question every issue I was trying to raise (there were only 3 or 4). He seemed more interested in arguing and selling me a service package (which I indicated I wanted when I made the appointment) but was so rude on the other issues I ended up leaving. I have never encountered such an unwelcoming service professional in my life. So that was about 7:15 this morning, I left with my vehicle and called the service manager I believe ("BIG MIKE") and left a very detailed VM about the situation. As I type this review at 11AM, I have not received a return call. I plan on bringing my van to another dealership and would encourage anyone looking to purchase a new Mercedes to go to another dealership. Although the purchase was fine, it is the service that you will need and spend more time with. More

Joe was wonderful to work with. He was engaging, helpful and professional. I would work with Joe anytime. After purchasing the car, Joe was extremely helpful with any questions I He was engaging, helpful and professional. I would work with Joe anytime. After purchasing the car, Joe was extremely helpful with any questions I had. More

I was there three weeks ago bought a car from Mohamed Setlaoui I had really good experience keep hiring people like him Setlaoui I had really good experience keep hiring people like him More

I was so happy to work with Joe P. , as a first time Mercedes driver, he educated me on the brand and this dealership. The team here is so personable and friendly. Work with Joe at the , as a first time Mercedes driver, he educated me on the brand and this dealership. The team here is so personable and friendly. Work with Joe at the Mercedes-Benz of Burlington. More

Joe was terrific to work with and helped us find the perfect car for our needs. He was engaging, helpful, and professional. perfect car for our needs. He was engaging, helpful, and professional. More

My experience with Mercedes Benz of Burlington was outstanding. The team goes above and beyond to guide you during the buying process. Of course, the interaction could have been just transactional; ho outstanding. The team goes above and beyond to guide you during the buying process. Of course, the interaction could have been just transactional; however, this team is knowledgeable, genuinely nice, and friendly. Thank you, Donny, Vanessa, and Jeremy! More