Mercedes-Benz of Buckhead

The experience purchasing a new vehicle at MB of Buckhead was top notch. We were treated with respect and Tyler listened to everything we wanted, working with us and his management to make it happen. was top notch. We were treated with respect and Tyler listened to everything we wanted, working with us and his management to make it happen. More

WE WERE VERY PLEASED WITH THE SERVICE, NON-PRESSURE FROM THE SALES DEPARTMENT, THE PRICING WAS GREAT, AND EVRYTHING WAS EXPLAINED IN DETAIL. CHRIS IS THE REASON WE WENT ALL THE WAY OUT THERE AND WE WILL BE THE SALES DEPARTMENT, THE PRICING WAS GREAT, AND EVRYTHING WAS EXPLAINED IN DETAIL. CHRIS IS THE REASON WE WENT ALL THE WAY OUT THERE AND WE WILL BE BACK FOR ALL FUTURE BUYS. THANK YOU More

I recently purchased a CPO Mercedes C300. The sale went very well. John and Ronnie are very professional and made the car buying experience a pleasure. But after signing the sales agreement, things went do very well. John and Ronnie are very professional and made the car buying experience a pleasure. But after signing the sales agreement, things went down hill from there. My car was not clean but John said he would personally pick it up the next morning for cleaning. He did not come. Someone picked it up at lunch time so there wasn't enough time for the car to be cleaned like it should. I was also told that they would put my floormats in the car but they did not. I contacted the salesmen, the CPO manager, the customer service manager, and NO ONE would return my calls or email me back. A week later the manager of the detailing department called and said he would have the car cleaned the way it was supposed to be cleaned and that he would make things right but I would have to wait for him to do that because he was going on vacation. He also stated he would order my floor mats because I have had the car for two weeks and I still don't have them. I was told they are out of stock. I would think a dealership would keep floor mats on hand. The car was sold with dirt on the doors and door jams and grass on the carpet and wax left on the exterior of the car. If I was in sales, I would never expect a customer to accept a car in that condition. It should be spotless. At this point, if I need something done to the car, for instance, there is a broken switch on the door, I don't know who to contact because after the sale, the customer is on their own. No customer service going on at this dealership. I am so disappointed and I would return their car to them just on this experience alone. If you do buy a car at Mercedes of Buckhead, DO NOT LEAVE WITH THE CAR UNTIL YOU ARE COMPLETELY SATISFIED because you will receive no customer service when you drive off the lot. More

The process was very easy and well explained. The offer was fair in terms of the pricing of the car and the additional incentives that were offered. was fair in terms of the pricing of the car and the additional incentives that were offered. More

could not have have asked for a better experience or could not have have asked for a better experience or salesman. George was great, very patient and very knowledgeable about the car. Make my experienc could not have have asked for a better experience or salesman. George was great, very patient and very knowledgeable about the car. Make my experience a great one. More

Wonderful experience! The dealership has a very nice set up for customers. Marc Galassini was very knowledgeable and courteous. I am happy I now own a Mercedes! up for customers. Marc Galassini was very knowledgeable and courteous. I am happy I now own a Mercedes! More

When my wife and I walked in the dealership unknown, Mr Watkins greeted us and from that time on was the best car sales person I have ever delt with.He is the reason we bought in Atlanta and not in our hom Watkins greeted us and from that time on was the best car sales person I have ever delt with.He is the reason we bought in Atlanta and not in our home town of Macon More

After working in retail design for over 15 years and knowing regardless of interior aesthetics and amenities nothing slips past customer perception and the sales/client experience. Outstanding perso knowing regardless of interior aesthetics and amenities nothing slips past customer perception and the sales/client experience. Outstanding personable service remains a key component for myself and family. Mercedes-Benz of Buckhead surpassed every expectation including my previous one with Jim Ellis Audi in Marietta. Thank you. More