Mercedes-Benz of Buckhead

My experience was wonderful at Mercedes of Buckhead and Natasha. I would recommend anyone use her to buy a car. She was knowledgeable, helpful and patient. It was the best car buying experiences I have Natasha. I would recommend anyone use her to buy a car. She was knowledgeable, helpful and patient. It was the best car buying experiences I have ever had. Thank you and I look forward to buying years and years of cars with her. More

After visiting several dealerships throughout the day I found Mercedes Benz of Buckhead to be one of the more professional and helpful dealers around. I felt like I was listened to and respected as a custo found Mercedes Benz of Buckhead to be one of the more professional and helpful dealers around. I felt like I was listened to and respected as a customer and not played games with like many other dealers do, especially with vulnerable looking females. More

georgia and the entire staff at buckhead mercedes were great. i'va also had a great experience with my last car, that i bought from georgia, with the the service department. particularly kim si has alwa great. i'va also had a great experience with my last car, that i bought from georgia, with the the service department. particularly kim si has always been a great service advisor. thanks. More

Chad Stilla and David Marcellino were extremely professional and friendly. Both effectively communicated the information into user-friendly terms. They both displayed a strong understanding of t professional and friendly. Both effectively communicated the information into user-friendly terms. They both displayed a strong understanding of the business as regards to the selling and financing my car 2010 C300 Mercedes Benz. It was quite obvious that they are both very loyal to the company. In other words, they both displayed a strong sense of purpose in a positive way. They both displayed professional pride and made and excellent impression on me and my husband. I was able to trade in my old vehicle a C-230 Mercedes Benz, purchase a new vehicle and leave with my newly purchased vehicle all in a few hours. It is obvious both are committed to excellence. We truly enjoyed our experience and would highly recommend this dealership to all of our friends in Augusta Ga. Thanks again for the unique, stress free and unmatched excellence. Wayne and Patricia Thomas P.S. “I Love My New Car”. More

Michael Hirth and Kevin Deutch have done exceptional service. this is my second purchase from them.Dealership service is also great.we would recommend to our friends. service. this is my second purchase from them.Dealership service is also great.we would recommend to our friends. More

My experience,and their friendliness, price, and caring about my purchase, was great and I thank all for making my purchase so easy. Love always, Joel C. Lobel about my purchase, was great and I thank all for making my purchase so easy. Love always, Joel C. Lobel More

I am generally not a big fan of leaving negative reviews for companies but feel that in this case it is warranted. I own an ML350, which I took to MB of Buckhead for my first Service A with them. It's a nic for companies but feel that in this case it is warranted. I own an ML350, which I took to MB of Buckhead for my first Service A with them. It's a nice dealership with a comfortable waiting area and friendly service. Once Service A was completed, the service advisor went over it with me. He mentioned that I have approximately 20% wear left on my brake pads. I asked him whether it was true for both front and rear and he said yes. He also mentioned that in this case the rotors are getting pretty thin as well, so that once the brake pads wore out, I'd need to replace pads and rotors at the same time. Per my request, he also provided me with an approximate quote for brake pads and rotors replacement for both front and rear. Literally two (2) days later I took my ML350 to RBM of Atlanta for the previously scheduled brake fluid flush. RBM subsequently called to advise me that while the front brake pads did have approximately 20% wear left, the left rear pad was completely worn out, so that the rotor was getting scorched. RBM explained that the brake wear sensor was on the right wheel, which is the reason that it wasn't triggered. They also expressed their surprise that I wasn't told about it during the most recent service. After hearing the news, I left an urgent message with MB of Buckhead's service manager to inquire as to what happened, to ensure that they were aware of the problem and would take steps to prevent this from happening in the future. The message was not returned. I then left another message the following day and finally received a call back from the service manager. He stated that MB of Buckhead does not remove wheels during Service A and would not know anything about the condition of the brakes. I asked him how it was possible, as the service advisor had told me that I had 20% wear left on the pads. He said that the service advisor "does not recall having this conversation." I explained that I find this quite strange, as we had a pretty extensive conversation about it and he even provided me with a quote. The service manager's response to that essentially was that he didn't know and didn't care. I understand that while mistakes like this shouldn't happen, I also realize that I am dealing with humans that do make mistakes. The service advisor's denial of the conversation and the service manager's reaction to the situation greatly compound the gravity of the situation, however. In short, it is one thing to make a mistake. It is quite another to essentially lie about it, fail to own up to it and not see the need to take any corrective actions to prevent this from happening in the future. Given what has taken place, I thought that it would be appropriate to let people know about the situation. More

Emily did an outstanding job!! Nicole also did a great job getting me financed. I would highly recommend your dealership to everyone I know. This is my second car that I have purchased from Buckhead Mer job getting me financed. I would highly recommend your dealership to everyone I know. This is my second car that I have purchased from Buckhead Mercedez More