Mercedes-Benz of Buckhead

I am very excited about my new Mercedes. My salesperson was Frederick Watkins, who was personable, knowledgeable, and charismatic. He made the visit pleasant and pressure-free. I would certainly encourage was Frederick Watkins, who was personable, knowledgeable, and charismatic. He made the visit pleasant and pressure-free. I would certainly encourage friends to look him up if they choose to purchase a Mercedes. More

Every time I go I just feel like they are amazingly customer unfriendly. Every interaction is difficult - from shopping for cars, trying to work on a lease buy out, to general service on the warrantied customer unfriendly. Every interaction is difficult - from shopping for cars, trying to work on a lease buy out, to general service on the warrantied car we currently lease. Each of the interactions is so hard to get someone to talk to, someone to give a straight answer, and someone to just generally act like they give a darned about me as a customer. The first question to my service advisor is typically met with a 'we can't do that' or 'you will have to come back again' or 'you will have to talk to someone else who is not available' (and never call me back. Every time I leave I'm annoyed at them. Going forward, I'm just using them for warranty work. Else I will go to another general mechanic for regular maintenance and deal with my current financing and/or new car purchasing at RBM. I agree with the other reviews that they exude an arrogance and cockiness that isn't warranted. More

For showing up in flip-flops and jeans and driving my family's old hand-me-down Mercedes, I was treated like a second-class citizen here. I am a medical trainee who lacks the time and energy to get dress family's old hand-me-down Mercedes, I was treated like a second-class citizen here. I am a medical trainee who lacks the time and energy to get dressed up for a trip to the car dealership; and frankly, I don't believe I should be required to be dressed Buckhead-appropriate to get my car fixed or to be treated with respect as a paying customer. Over the course of our interactions, Duane Udo made numerous inappropriate remarks about my medical trainee status and incorrect assumptions about my financial status, commenting on more than one occasion that I should be thankful that he was "saving me a dime". Saving a dime for the "poor" medical trainee serves as quite a convenient cover for failure to diagnose whatever underlying issue has necessitated seven batteries, two alternators, and a windshield wiper motor in just two years. Duane actually had the nerve to repeatedly insist that if I stopped parking my car at Hartsfield-Jackson and my car was cleaner, I would stop having electrical problems. (Just to clarify, I've never parked at the airport. Additionally, the car was quite clean as it was my 2nd tow to MBOB in a week and they had washed it there at the first repair.) I explained to Duane that contrary to his assumptions, I actually had money and simply lacked the TIME to continually deal with a failing car; I then requested an actual solution instead of his worthless suggestions about airport parking. Duane then backpedaled and said sarcastically that he'd always suspected I was a millionaire. He then began outright lying, as he denied making his previous disparaging remarks about my car's appearance or assumptions about parking locales. At this point I asked him to stop wasting my time and to get me a manager. Duane informed me that no managers would get involved in my situation, and he then HUNG UP on me. Only after I put in a call to COO Paul Tully, who did sound sympathetic and concerned about his employee's rudeness, did Duane call me and apologize. In Duane's apology voicemail, he let me know that he treats all of his customers equally. If this is true, it is extraordinarily concerning. More

Art was very,very soft spoken and veru attentive to what we were looking for. He was professional and informative. I would definitely reccomend him to anyone. Thanks Rebecca Byrd we were looking for. He was professional and informative. I would definitely reccomend him to anyone. Thanks Rebecca Byrd More

I was very pleased with my overall experience! John contacted me by email that he had exactly what I was looking for (and it was) and I immediately drove 2 hours from Highlands to see it. I was rather contacted me by email that he had exactly what I was looking for (and it was) and I immediately drove 2 hours from Highlands to see it. I was rather apprehensive that it would be different or the price would change but everything was as he said! I like honesty and in a busy profession needed quick results and I found both! Thank you to all who assisted in the sale. Pat Allen Highlands, NC More

Phil was a great person to work with at Mervedes of Buckhead. He answered every question I had and was extremely knowledgeable. I would refer any friend of mine directly to him. Perfect sales experie Buckhead. He answered every question I had and was extremely knowledgeable. I would refer any friend of mine directly to him. Perfect sales experience. More

William & Mercedes Benz of Buckhead did everything to ensure I got the car I wanted, with the right price and finance option. I am also very pleased with the after service they have promised, I hope they ensure I got the car I wanted, with the right price and finance option. I am also very pleased with the after service they have promised, I hope they live up to it. More

Mr. Hiddleson is a very good saleman for your dealership. I am also very satitisfied for what he coud do for me. In the future, I may still buy a vehicle from him. I am also very satitisfied for what he coud do for me. In the future, I may still buy a vehicle from him. More

Cole is a great guy. He had everything lined up and it did not take me more than 30 minutes to drive with the car. He is professional and very organized ... I will do business with him again for sure. did not take me more than 30 minutes to drive with the car. He is professional and very organized ... I will do business with him again for sure. Thanks Wasim Abu hadba More