Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Buckhead
Atlanta, GA
821 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 821 reviews
July 23, 2012
Dealership has a great service department. Thorough and polite.Great car wash. Car repaired on time. I would suggest surevy not require a minium number of words polite.Great car wash. Car repaired on time. I would suggest surevy not require a minium number of words More
by thumann
Employees Worked With
He Sue
July 23, 2012
The staff was extremely professional and pleasant, no request was refused and the staff went above and beyond to ensure that I had an excellent experience. request was refused and the staff went above and beyond to ensure that I had an excellent experience. More
by GE
Employees Worked With
Carol Davis, Carol Davis
July 23, 2012
Very good experience balancing courtesy with effciency and effectiveness; listened to my requirements and worked with me to find the right vehicle at the right price point. The whole process was very and effectiveness; listened to my requirements and worked with me to find the right vehicle at the right price point. The whole process was very professionally handled. More
by permjitsbal
Employees Worked With
3
July 22, 2012
Below is an email that I sent to Natasha on 6/11. I believe it says it all! Hi Natasha,Thanks a lot for your Professionalism and diligence. You and your company are the BEST! I think that I told you believe it says it all! Hi Natasha,Thanks a lot for your Professionalism and diligence. You and your company are the BEST! I think that I told you that I studied Japanese manufacturing /management techniques and spent time in Japan meeting and touring and discussing with some of the biggest and best companies in Japan. The purpose was to introduce the best of their techniques as well as other Global management techniques at Black and Decker, my employer (for about 19 years) and later for other companies that I was doing “Business Turnarounds” for (my own company for about 12 years).. These Techniques that I applied resulted in much success in my career. The reason for telling you about my successes and skills is that I could see many of these techniques at Mercedes-Benz of Bulkhead! I am impressed! There is no end to this process so a technique “Continuous Improvement” demands incremental to breakthrough improvements on a continuous never ending basis. Your inquiry is evidence of that! I always stressed - BEING THE BEST IS NEVER GOOD ENOUGH! Keep up the great work! Ken and Naomi Wells More
by Ken Wells
Employees Worked With
NATASHA ALTMAN, BRYAN BRADZDO and several other TEAM players., Natasha Altman, Bryan Brazdo
July 21, 2012
George has done a great job trying to work out a lease deal for me. He was very honest, sincere and very helpful. If it wasn't for him, I would have purchased my car elsewhere. deal for me. He was very honest, sincere and very helpful. If it wasn't for him, I would have purchased my car elsewhere. More
by jennieyhong
Employees Worked With
George Kaneiwa, David Maldonado, George Kaneiwa, David Maldonado
July 19, 2012
My new car experience was professional and friendly. The contact with each employee from the time I walked in was great! I'll definitely made future purchases at this location. contact with each employee from the time I walked in was great! I'll definitely made future purchases at this location. More
by Raiosun
Employees Worked With
Ronnie Hill and Niklos Millans, Ronnie Hill, Nik Milis
July 17, 2012
This was my first luxury car purchase and I was so excited and truly needed guidance through the whole process. John, at Mercedes of Buckhead provided step by step quality assurance, customer excellen excited and truly needed guidance through the whole process. John, at Mercedes of Buckhead provided step by step quality assurance, customer excellence, product knowledge, and overall made me feel like the best customer ever. I smile when I reflect on my moments of the dealership and the overall experience. More than likely one dreads going to the dealership it's an all day process and you basically walk way feeling as if you really don't matter. But not Mercedes of Buckhead, John valued my time and treated me nothing short than family. He was able to answer all my questions, and I actually felt like he shared in my first luxury car purchase. It's very rare that you run across a genuine atmosphere filled with genuine representative. Mercedes Benz of Buckhead has embodied a strong module that should be shared by other dealership. I have bought several cars but no experience compares to the Mercedes experience. My process started out online, and my inquiry was quickly responded to by John. I was able to start our introduction there and ask several questions which was treated with precise answers and courtesy. Second I was able to run down to the dealership on my lunch break because I work in the area. I was shown the car, given vast details, the full finance / purchase steps, and shown a great facility. Third step I was able to return to work complete my finance application online and submit. Upon submitting John advised that he would follow back up with me in 1 hour. I proceeded through my work day and to my sheer amazement John was able to follow back up as expected. We covered details of the finance options and then we were able to schedule a time and date for me and my future husband to come down to the dealership which was the next day. The last process was to review the car as a family meet with John to sign the paperwork which was about a 30-40 min process. Then we were moved over to finance which was a 20-30 minute process and of customer excellence by that department. While in finance we were once again able to ask all the questions that were needed regarding the APR, terms, down payment, purchase price, and lender. Each and every question was greeted with a smile, and as purchaser we more more than confident that we were in good hands. After leaving finance we met with the product specialist to go over every detial and use of the vehicle. I felt like a princess and my face hurt from grinning ear to ear. My heart was beating so fast from the excitement and I cried tears of pleasure and joy. On the date of 07/07/2012 with the assistance of each great member, Mercedes of Buckhead helped me with a step stage of my adult life. I have spread the word to family and friend and even referred to my mother Carolyn Akins to the dealership. This overall experience speaks volume and trust I will be back when the time comes for my next purchase. Mercedes of Buckhead has a great team of individuals from top to bottom, and I want to say thank you. I wasn't the most expensive purchaser but I was treated VIP and with the upmost respect. Thank you for making this moment in time shine for little old me! More
by latrievacobb
Employees Worked With
John Hiddleson, John Hiddleson
July 17, 2012
Tim made my buying experience amazingly easy. He was very helpful and was always available no matter when and no matter how small my inquiries were. He defines Customer Service. helpful and was always available no matter when and no matter how small my inquiries were. He defines Customer Service. More
by mennabizuneh
Employees Worked With
Timothy Goodale
July 15, 2012
My experience buying a new Mercedes at Mercedes of Buckhead was fantastic. I was 100% comfortable, I feel great about the sales price, and I drove away in love with my new vehicle. My dealer salesman Buckhead was fantastic. I was 100% comfortable, I feel great about the sales price, and I drove away in love with my new vehicle. My dealer salesman was Richard Kelley and he proved to be a tremendous help with all my questions along the way. I highly recommend Mercedes of Buckhead and Richard Kelley for your next car shopping experience! More
by shanrenee
Employees Worked With
Richard Kelley, Richard Kelley
July 11, 2012
My husband and I have been doing business with Mercedes Benz of Buckhead for over 10 years. Marc Galassini is our sales person and he is the best. He takes care of everything......so we drive in with our o Benz of Buckhead for over 10 years. Marc Galassini is our sales person and he is the best. He takes care of everything......so we drive in with our old car and drive out with the new. That is the only way to lease a car. Great company with exceptional sales people. Wanda Holt More
by Wanda Holt
Employees Worked With
Marc Galassini, Marc Galassini
