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Mercedes-Benz of Buckhead
Atlanta, GA
821 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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September 24, 2012
The strength of any dealership ultimately comes down to the personal contact made with the employees. When you visit a Mercedes dealership in Buckhead , you already expect more from that organization. W the personal contact made with the employees. When you visit a Mercedes dealership in Buckhead , you already expect more from that organization. When you are greated by personnel in ties and jackets the tone is set. You feel like you are in a high class showroom that knows how to serve the customer. After all, it's what the customer expected when going to Buckhead. With the expectations being fulfilled it is now up to the one on one relationship to sell a car. And that outcome is up to the Leadership of the company. Not management, the leadership, the office that sets the tone, the policy and hires those which embody certain desirable qualities which represent the virtues of the Leader. I bought at Mercededs of Buckhead because......I felt respected....and I knew I was respected. When you start a relationship this way you have set a tone of open dialogue , the rest is an experienced salesman who enjoys his job, after that its just mechanics. YOUR dealership gave me the deal I wanted, but it was the overall experience I felt that caused me to cancel my personal appointments and ink the deal. My salesman was Mr. Phil Black. My Finance man was Mr. David Maldonado ( Great Individual ). Phil was the first impression at the dealership. He did not wander over to meet my wife and me. He jumped the fence and briskly joined us . He was dressed as a businessman . From the moment he met us until he said good-by, Phil made the deal happen and has continued to follow up on the sale . I have since received phone calls and emails from Mr. Black. You asked me WHY I gave my high rating to your company. Number One , Phil Black. Number Two, for all the reasons above. Your dealership wants a highly respected organization and they WORK for it . Honestly, your company deserves nothing less. You earned it ! Thank You, Michael E. Rafey More
by Rafey
Employees Worked With
Mr. Phil Black, Mr. David Maldonado , Phil Black, David Maldonado
September 17, 2012
Very helpful and knowledgeable and patient. Offered test drive and explained all options. It was a great experience. He followed up well iit is stupid that the review has to be 25 words. He did a great jo drive and explained all options. It was a great experience. He followed up well iit is stupid that the review has to be 25 words. He did a great job. I hope this long enough for you More
by Johnatlas
Employees Worked With
Phil Black, Phil Black
September 12, 2012
my experience was wow!!!! what a dealership. never felt pressured. loved everyones upbeat attitude as well. came back for a car wash and was in and out in 25 minutes.i will recommend mercedes benz of buckh pressured. loved everyones upbeat attitude as well. came back for a car wash and was in and out in 25 minutes.i will recommend mercedes benz of buckhead to all my friends and family. thanks again for a wonderful experience. More
by hankcobb
Employees Worked With
natasha altman / kevin doytch, Natasha Altman
September 06, 2012
Great atmosphere, great customer service, competitive pricing .... Great staff .....my experience was one that was very remarkable and memorable. My salesman Ronnie Hill picked me up at my home in order pricing .... Great staff .....my experience was one that was very remarkable and memorable. My salesman Ronnie Hill picked me up at my home in order to pick up my new 2013 CLS550. It was great working with Ronnie and his assistant, Paula. Prior to meeting Ronnie, I had a great conversation with Tiffany Odom who made me feel great about the dealership and it's employees and asked me to come visit and give Buckhead an opportunity to serve me as I was headed to Jackson, MS to purchase my vehicle. I was glad that I visited Buckhead and walked away with the showcase vehicle and a great experience. More
by Sherryywilson
Employees Worked With
Ronnie Hill, Tiffany Odom, Kevin Deutsch, Paula Clark, Karleen Chong, Ronnie Hill, Tiffany Odom
September 06, 2012
John Hiddleson is the reason why I have given my ratings of 5 in all categories. Its people, like John, who make a difference, he was very professional, he came across as a person of great and unquestiona of 5 in all categories. Its people, like John, who make a difference, he was very professional, he came across as a person of great and unquestionable integrity. I will be buying my wife a Mercedes in 1-2 years, I will buy it from your dealership. Thanks for your help in getting me into my first Mercedes. James Perkins, PhD More
by perk19900
Employees Worked With
John Hiddleson, John Hiddleson
September 05, 2012
I absolutely love MBB! This is my second vehicle from I absolutely love MBB! This is my second vehicle from MBB! Jason was kind, Tiffany was great and fred & will co-partnered my deal for excellent cust I absolutely love MBB! This is my second vehicle from MBB! Jason was kind, Tiffany was great and fred & will co-partnered my deal for excellent customer service ! Can't wait til my lease is up and we do it all again ( in the voice of John Legend) !!! More
by rentnowtoday
Employees Worked With
Fredrick & will, Fred Watkins, Will Gardner
August 31, 2012
I have purchasd two new Mercedes in the last couple of months, a 2012 E350 and a 2013 SL550. I have also owned a diesel E Class before these cars. I worked with Carol Davis on both purchases. I found C months, a 2012 E350 and a 2013 SL550. I have also owned a diesel E Class before these cars. I worked with Carol Davis on both purchases. I found Carol to be very sharp on the Mercedes line of cars, and she worked very hard to find me the E350 with all of the options/accessories I wanted. Carol as very patient and walked me through different options until we speced out the E350 which met my expectations. As for the SL550, Carol contacted me that one was on the showrom floor and I came by to look at it. After running some numbers, I bought it that same day for my wife. I never finance vehicles, but the interest rates which the business office could get me were so low and aggresive that I financed to purchase both vehicles. I've also owned several Ferrari F430's so I am no stranger to high end cars. I find the dealership Mercedes Benz of Buckhead to be the nicest, most well equipped, and overall best car dealership I have ever dealt with. Their Service Department is excellent, my service rep Chris Hansen is excellent, loaner cars are low mileage and very clean, all in all a great dealership. I also like the fact that there is a deli inside the dealership and due to my level of purchases I get $25 worth of food whenever I go by the dealership, plus unlimited free car wash and detail, so many a aturday morning is spent getting my car(s) cleaned up while munching on breakfast or lunch. Great dealership, great people, great service. A winning team. More
by thom350
Employees Worked With
Carol Davis in New Car Sales, Carol Davis
August 23, 2012
Curtis was very helpful and thorough. His "no pressure" sales approach was very much appreciated and ultimately affected my decision, in part, to lease a Mercedes-Benz. Tiffany's directness was pressure" sales approach was very much appreciated and ultimately affected my decision, in part, to lease a Mercedes-Benz. Tiffany's directness was also appreciated. The whole process didn't take all day, and I drove out happy. Well done. More
by brock.tekin
Employees Worked With
Curtis Schwank & Tiffany Odom, Curtis Schwank, Tiffany Odom
August 21, 2012
Cole was responsive and helped me with a reasonable deal. Aside from the "banker hours" of the dealership, I was pleased with the overall experience. Aside from the "banker hours" of the dealership, I was pleased with the overall experience. More
by DanManrique
Employees Worked With
Cole Mangrum, Cole Mangrum
August 20, 2012
My experience with Mercedes Benz of buckhead was great. Carol was friendly and knowledgeable about C class I bought. They were willing to show me all options they had in inventory. It was smooth and straig Carol was friendly and knowledgeable about C class I bought. They were willing to show me all options they had in inventory. It was smooth and straightforward purchase process. And I am going to love their elite program. More
by MixxxxPatel
Employees Worked With
Carol Davis, Carol Davis
