Mercedes-Benz of Buckhead

Best car buying experience EVER I've been buying cars for almost 25 years and my experience with Mercedes Benz of Buckhead was exemplary. Being in my early 40's time is at a premium I've been buying cars for almost 25 years and my experience with Mercedes Benz of Buckhead was exemplary. Being in my early 40's time is at a premium and I explored purchasing through the Internet Sales Department. I was given a fair quote and approved from MBFS all without ever meeting the Internet Sales Manager,Robert Brannan. Robert located the car I was looking for and made the deal happen. I drove 300 miles to buy from Mercedes Benz of Buckhead. My experience in the showroom met expectations and was on par with my experience with Robert. There were no smoke and mirrors just numbers cut and dry. My experience with the finance manager Se Kim was great. He was a car guy and we shared some stories. I did not spend an hour picking the car up. A stark contrast to past experiences where I have literally spent ALL Saturday in a showroom, negotiating with the salesman, GM and haggling with a finance managertrying to sell everything under the sun. Did I mention I was in and out that fast on a Saturday!!! I really appreciate Mercedes Benz of Buckhead use of technology to communicate. I spoke to Robert twice before meeting him at the showroom. My deal was made via email and a few text messages. Great for documentation and a huge convenience and time saver. I'm a customer for life! More

No Pressure Buying - Mercedes-Benz of Buckhead Buy your car at Mercedes-Benz of Buckhead if you want a no pressure car buying experience from start to end. Great product knowledge and dedicated to Buy your car at Mercedes-Benz of Buckhead if you want a no pressure car buying experience from start to end. Great product knowledge and dedicated to ensuring you get the car that fits your needs in terms of budget and style. I worked with Jeff Keitz (Sales Manager) and my Sales Advisor Jonas Hohenfield on a brand new 2015 C250. And then with Se Kim in F&I. Even the GM was involved to ensure complete satisfaction. Closing was handled quickly and professionally. Then walked out to our waiting car that was detailed to the max and with a full tank of gas. And yes, the car came with floor mats! More

Service was Above and beyond!! I had a pleasant experience working with Robert Brannan. I live in SC, price Robert quoted over email made me take a trip 150 miles away to Buckhead d I had a pleasant experience working with Robert Brannan. I live in SC, price Robert quoted over email made me take a trip 150 miles away to Buckhead dealership in GA. Dealership is huge with a 4-level parking structure full of new and pre-owned cars. I was there check out the car, ended up leaving with new GLA. Robert was hospitable; brought us lunch while we are waiting for all the paper work to be done. Finance Manager, Phil Black was very meticulous, explained details of financing, maintenance program and extended warranty. Phil even honored my unusual request of wanting to check the under carriage of the car. Overall service I received was Above and Beyond what I expected! More

Abusive and Not Valued as a Customer I have been refused service because they told me I had been abusive which is not true. I bought 2012 GLK and got a lemon and abandoned it at the d I have been refused service because they told me I had been abusive which is not true. I bought 2012 GLK and got a lemon and abandoned it at the dealership and walked home because i was so frustrated with the service and then I got a 2013 GLK and had the same problems and there were times when I wanted to do the same thing and just abandon it and let someone have it for free. It came to a point where they told me everything was fine and i told them it wasnt and then I was on my way to Orlando with my dog at ten o clock at night and the car died in Gainesville Florida on 1-75 in the middle of traffic and i had to fight MBUSA to get a technician. I have complained to Mercedes Benz USA numerous times about the lack of communication the dealership has provided to me. I have contacted the service manager numerous times and the regional manager when I had issues and they do not return phone calls They have refused service amenities such as shuttle service, loaner cars etc. The service advisors have refused to communicate to me about what service has been done to my vehicle and what upcoming services are needed upon checkout. I am very hands of when it comes to the care of my car and knowing what is and when needs to be done and these people keep you in the dark The service advisor advised services such as tires which I bought less than a year ago and never advised me when I needed a new car key that this was a final sale upon placement of order. When I asked for assistance in getting the text feature of activated the service advisor refused to assist me and stated that the technicians told him that this feature was not available on my car when it was. The receptionist in scheduling a service appointment are not friendly and accommodating to a person's schedule. This dealership takes advantage of the fact that I am a single female driver and I have spent over 100,000 in service and new vehicles over the last 2 years with this dealership and are not understanding of their customers. This was supposed to be my dream car and it has turned out to be a nightmare I love my Mercedes I do not love the service and how I have been treated and ABUSED by Mercedes and its sad because MBUSA is coming to Atlanta and it will be hometown product now and I would love to get another Mercedes but Im scared and no one in Corporate MBUSA has ever stuck up for me not the CEO nor the SR VP no one More

Best dealership experience I had an excellent experience working with Toni Graham. She was professional, knowledgeable and everything went seamlessly. One of the best experience I had an excellent experience working with Toni Graham. She was professional, knowledgeable and everything went seamlessly. One of the best experiences I have had with a dealership. More

Professionalism Plus Felt at ease from the first moment, like I had met a new friend.. The sale went seamlessly... very impressed I will let others know about this Felt at ease from the first moment, like I had met a new friend.. The sale went seamlessly... very impressed I will let others know about this experience More

Car purchase Went above and beyond the normal sales deal since I was out of state and very particular about my cars. The whole process was smooth, not only for th Went above and beyond the normal sales deal since I was out of state and very particular about my cars. The whole process was smooth, not only for this car but my other car I purchased from Dominic Ford as well. Doesn't matter if you are ten minutes away or ten hours away, Dominic is the go to guy period. More

dealer business practices not favorable for customer Unfortunately, I had a poor experience with this dealership. I was interested in an Pre-owned ML 350 or a Lexus RX 350 two competing SUV's. Every sale Unfortunately, I had a poor experience with this dealership. I was interested in an Pre-owned ML 350 or a Lexus RX 350 two competing SUV's. Every sales technique you read about on the Internet was exercised by the dealer (low ball the trade-in give a small discount on the sale). They low balled my trade-in by $6500 because this 1.5 year old car had an accident on the car fax, which we weren't privy too at the purchase. Comparing our experience with the Lexus dealer, thestarting negotiations with the same information, came in at $6,500 more than Mercedes (Lexus - same year, price and comparable features) and in addition we ended up with another $1,500 for the trade...without even pressing them. Some how an upper bracket two income family customer with credit scores in the mid 800's and a deposit placed on a vehicle could not land a sale is beyond my understanding. Three unanswered phone calls over two days, no information as to their progress finding a vehicle finally ended with a text from the sales guy saying if he couldn't get a vehicle in the next two days I would get my refund back, no report on progress. With the same timeline, Lexus found a car with everything we wanted and without attempting to screw us on a trade in. In general, I think the fact that the sales guys are not permitted to make decisions without their supervisors, demonstrates the lack of trust from their superiors at such decisions. The fact that these sales guys know that their bosses are forcing them to screw you over shows their own lack of moral intelligence. I doubt this company has legitimate repeat buyers. Everyone that I know will hear the story Buckheads Mercedes wrote for me! More

Robert Brannan is the man!! If you are looking for a new Mercedes, just call Robert Brannan at 678-614-8244. He was awesome and made the purchase of my wife's new GL450 simple. A If you are looking for a new Mercedes, just call Robert Brannan at 678-614-8244. He was awesome and made the purchase of my wife's new GL450 simple. Additionally, he even drove to my house in Kennesaw to pick it up on a Saturday so it did not mess with my weekend to get a entertainment package put into the car. I am very happy. More