Mercedes-Benz of Buckhead

Ruined my hub and refused to take responsibility I purchased a used 2015 ml 350 with new tires. 9000 miles later at a routine service at a different Mercedes dealer I was told that the lug nuts on on I purchased a used 2015 ml 350 with new tires. 9000 miles later at a routine service at a different Mercedes dealer I was told that the lug nuts on one wheel had been over tightened, stripped, and ruined the wheel hub - a $1500 mistake. When contacted, MB of Buckhead said it was my car and not there problem. What garbage. Had I tried to change a flat I would have been unable to remove the tire. Crappy service and no sense of responsibility. NOT THE WAY TO GET SATISFIED CUSTOMERS I have purchased 7 Mercedes - this is the first and LAST time I will ever deal with these incompetent arrogant people. IF YOU WANT TO BE TREATED LIKE CRAP THIS IS ONE PLACE THAT WILL FULFILL YOUR NEEDS More

Excellent Experience I went and a bought a Mercedes GLC 300 couple of days ago. My Sales Manager David Olson was so courteous and professional we could close the deal in I went and a bought a Mercedes GLC 300 couple of days ago. My Sales Manager David Olson was so courteous and professional we could close the deal in less than an hour. Dave was has immense knowledge on Merc Cars/Options and pricing..no pressure whatsoever and more so he just found the right car for me with the right options ..at the end of the day it was just about the car I liked. The rest of the team in Finance and Product specialist Moses were extremely helpful. The dealership is clean and pretty upscale with a inhouse cafe..I would go back to Merc at Buckhead in 3 years time to get a new car. Ram Viravalli More

MADE IT RIGHT! **UPDATE** I wanted to make sure that I posted an update to this last review. After posting this review I was contacted by Mercedes Benz of Buckhead M **UPDATE** I wanted to make sure that I posted an update to this last review. After posting this review I was contacted by Mercedes Benz of Buckhead Manager Dominic Ford. He not only insured me this is not the way they do business here at this location but wanted to display that this location is all about customer service. He asked that I come back in to meet with him and others. This experience was NIGHT and DAY again. They were so pleasing. I was set up with a car specialist Moses to walk me through my car and go over the features of my car. He was so nice, thorough, and amusing. He made it fun to learn more about my car and I appreciated that more than ever. I also met with another Manager named Grene Baranco. She also insured me that this is not how they handle business and this location is customer service based and sincerely apologized for what I experienced. They walked me around the service area and showed me everything. I will take my car back there because they showed me a different side and that was an isolated experience that was NOT a reflection of Mercedes Benz of Buckhead and the things they showed me let me know that and I am so appreciative for that. I have heard from some people a few years back that this dealership was the best. Lately I have heard different and I experienced it for myself. I contacted MB of Buckhead to purchase the new GLC 300. Benjamin Wheeler reached out to me to assist. I definitely wanted to purchase from here because it’s so close to my home less than 10 min away. I immediately went that day to meet with him and to possibly order my vehicle. There were a lot of upgrades I wanted to the vehicle so we discussed those, but couldn’t get to a price point I was satisfied with. So he told me he would do some more research and get back with me. In the meantime other dealerships were also reaching out to me and one happened to be all the way in Alpharetta, GA which is about 45 min away from me. I also met with them. Told them the EXACT same thing I told Benjamin at MB of Buckhead. They were eager to work with me and assist. I told them that I was working with him first and would like to give him the opportunity to get back with me. They were more than happy to do that. DAYS went by and I NEVER heard anything from him, and he was INFORMED that I was looking to make this deal VERY QUICKLY. He never responded. But Alpharetta followed up a lot, because they wanted the business. Although it was 45 min away I decided to go with them. On the day I was going to place the order with then low and behold Benjamin sends me a generic email about how it was good to meet me...blah blah…I told him he never contacted me back and that I was about to make the deal with Alpharetta unless he could get something done by COB today. He said oh yes, let me get out your old paperwork and get the new numbers and call you right back…HE NEVER CALLED BACK. So at 630 pm I just decided to go with Alpharetta. They were not only professional but they were about business. I am going to assume that Benjamin never had any one contest the price he gave…or tried to make a deal. Im buying a brand new vehicle and getting all upgrades …Im going to talk price here. So fast forward I got another generic email about a month later from Benjamin stating he was still here for me and that I should come there for maintenance and if anyone else wanted to buy a car to send to him. So I’m thinking…well maybe he is a good guy and it just didn’t work out. I got my car and I had a question about the door on the passenger side. Alpharetta told me I could go to MB of Buckhead to have them check it out. I take it up there and ask for Benjamin since he said I could contact him…he comes up to me looks at me like “What do you want” I explain why im here. I also wanted to get the courtesy wash everyone was talking about that has a Mercedes. He quickly said oh no …you can’t get your car washed here, that’s only for people who bought cars here and are a part of our elite status club. He stated that included washes and a maintenance package. I said oh I got the maintenance package can I just buy the washes from you guys. He looked at me as if I was the dumbest person on earth and said…ummmm no that not how we work at this location and you can’t. So I said ok…well I just want you guys to look at my door then, please. He said I’m not sure why they would tell you to come here for that when you bought it from them. His tone was so demeaning to me, and just rude. I left and I will NEVER send anyone there or purchase from them. Based on his responses and dealings with me, they are only interested in those that “LOOK” like they have money and big spenders. It seems to be all about what you look like and status at this location. They were rude and very unconcerned. I have since spoken with other MB dealerships and they ALL stated he should NOT have turned me away for a car that is still under warranty. If you really want to get GREAT service and get a good deal on a Mercedes DO NOT GO TO THIS LOCATION. MARK MY WORDS. I bought my car from RBM of Alpharetta and the service was INSANLEY good. It was like NIGHT AND DAY compared to MB of Buckhead. More

Delership review While my experience Mercedes-Benz of Buckhead was ok, your ability to negotiate on the price of a used vehicle is deeply diminished if not eliminated While my experience Mercedes-Benz of Buckhead was ok, your ability to negotiate on the price of a used vehicle is deeply diminished if not eliminated all together. like other dealers, If you are in the market for a used vehicle the company will not service that vehicle prior to selling the vehicle to you. "Sold as Is". However, the sales man was very professional and helpful in getting me and my family reach our goal. More

A Winner Once Again When your previous car buying and service experience has been of exceptional quality, you return to the same dealership over and over. The Mercedes-Be When your previous car buying and service experience has been of exceptional quality, you return to the same dealership over and over. The Mercedes-Benz of Buckhead is such a place. While at the dealership to buy another new car from them last week, I encountered several others who also had returned because of the quality experiences they had had. This speaks volumes for the dealership overall and the individual team members who work there. Why can't other dealerships provide the same level of service? Apparently, they just don't care enough to do so. More

Great dealership I bought a SMART car from Mercedes Benz Buckhead in 2009. Two days ago I purchased a 2011 C300 again from Mercedes Benz Buckhead. I have always been I bought a SMART car from Mercedes Benz Buckhead in 2009. Two days ago I purchased a 2011 C300 again from Mercedes Benz Buckhead. I have always been treated with great respect every time I had my SMART serviced there, and so I believe that will continue when I get my C300 serviced there as well. Thank you to MBB! More

My purchse with Mercedes of Buckhead I had the best salesman Jonus who was waiting on me when I got there. I loved his bubbly personality and his attentiveness to my needs regarding my p I had the best salesman Jonus who was waiting on me when I got there. I loved his bubbly personality and his attentiveness to my needs regarding my purchase. I was very pleased with my entire experience. From sales to finance. I would highly recommend MB of B'head. In fact, my brother expressed that he wants me to bring him to MB of B'head to look at the 550. So, in the future I will be bringing a customer. Thanks MBB. More

My Car buying experience for the fourth time I just purchased my 4th vehicle from Mercedes in Buckhead and it never crossed my mind to go anywhere else. . I love the cars and I love the people I just purchased my 4th vehicle from Mercedes in Buckhead and it never crossed my mind to go anywhere else. . I love the cars and I love the people there. My sales person Natasha and my service advisor Sam are the best at what they do. Everyone makes you feel like you are their only customer listening to what you want or need in a car. Sincerely, Liz Harris More

What a great purchase experience Visited MB of Buckhead after my previous car was totaled. Salesman Robert Duncan was determined to get me in a car that would meet all my needs. He di Visited MB of Buckhead after my previous car was totaled. Salesman Robert Duncan was determined to get me in a car that would meet all my needs. He did that in an awesome way and even returned my rental car for me. He took care of me as if I were family. Great Experience. More

Best car buying experience EVER I've been buying cars for almost 25 years and my experience with Mercedes Benz of Buckhead was exemplary. Being in my early 40's time is at a premium I've been buying cars for almost 25 years and my experience with Mercedes Benz of Buckhead was exemplary. Being in my early 40's time is at a premium and I explored purchasing through the Internet Sales Department. I was given a fair quote and approved from MBFS all without ever meeting the Internet Sales Manager,Robert Brannan. Robert located the car I was looking for and made the deal happen. I drove 300 miles to buy from Mercedes Benz of Buckhead. My experience in the showroom met expectations and was on par with my experience with Robert. There were no smoke and mirrors just numbers cut and dry. My experience with the finance manager Se Kim was great. He was a car guy and we shared some stories. I did not spend an hour picking the car up. A stark contrast to past experiences where I have literally spent ALL Saturday in a showroom, negotiating with the salesman, GM and haggling with a finance managertrying to sell everything under the sun. Did I mention I was in and out that fast on a Saturday!!! I really appreciate Mercedes Benz of Buckhead use of technology to communicate. I spoke to Robert twice before meeting him at the showroom. My deal was made via email and a few text messages. Great for documentation and a huge convenience and time saver. I'm a customer for life! More