Mercedes-Benz of Buckhead | Page 3

I have purchased 3 new Mercedes Benz at MB of Buckhead. All have been serviced there and a consistent positive experience. Our sales consultant is David Olsen, the only sales consultant I will purchase a v All have been serviced there and a consistent positive experience. Our sales consultant is David Olsen, the only sales consultant I will purchase a vehicle with. They are a high volume dealer so expect to schedule back showing up. Respect their time and yours, I highly recommend MB Buckhead and David Olsen! More

I ordered another Mercedes van for my company in early September. The agreed upon price, which was detailed at the time of ordering via a signed quote, was $49,320. Michael, the commercial van sales man September. The agreed upon price, which was detailed at the time of ordering via a signed quote, was $49,320. Michael, the commercial van sales manager, emailed me a few days ago and told me that my van had arrived and attached a "revised" quote of $60,631. When I questioned the price jump of $11,311, Tom, the assistant commercial sales manager, informed me that as standard practice a "market adjustment" of $10,000 was tacked on to every vehicle. Over $11,000 was added to the agreed upon price of my van. Additionally, Tom indicated that Michael had told me at the time of ordering my van that $10,000 would be added to the price. I, of course, was never told this and I never discussed, with anyone, paying over $10,000 more than the agreed amount at the time of delivery. I would have never agreed to such a ridiculous and shady deal. I'm pretty sure what's happening here is that the dealership, because of the lack of inventory and the demand for commercial vans, knows that they can sell my van for more money than the amount that they agreed to sell it to me for. I have purchased many, many vehicles for both my company and personal use and, without a doubt, this has been the worst buying experience that I have ever been involved with. This dealership knows nothing about honesty and integrity. More

Every time I take my car here it has been left partially completed. They leave screws out or parts lying around. This last time the left my front grill off. I would not recommend this place for service. completed. They leave screws out or parts lying around. This last time the left my front grill off. I would not recommend this place for service. More