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Mercedes-Benz of Buckhead
Atlanta, GA
821 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 21, 2021
I ordered another Mercedes van for my company in early September. The agreed upon price, which was detailed at the time of ordering via a signed quote, was $49,320. Michael, the commercial van sales man September. The agreed upon price, which was detailed at the time of ordering via a signed quote, was $49,320. Michael, the commercial van sales manager, emailed me a few days ago and told me that my van had arrived and attached a "revised" quote of $60,631. When I questioned the price jump of $11,311, Tom, the assistant commercial sales manager, informed me that as standard practice a "market adjustment" of $10,000 was tacked on to every vehicle. Over $11,000 was added to the agreed upon price of my van. Additionally, Tom indicated that Michael had told me at the time of ordering my van that $10,000 would be added to the price. I, of course, was never told this and I never discussed, with anyone, paying over $10,000 more than the agreed amount at the time of delivery. I would have never agreed to such a ridiculous and shady deal. I'm pretty sure what's happening here is that the dealership, because of the lack of inventory and the demand for commercial vans, knows that they can sell my van for more money than the amount that they agreed to sell it to me for. I have purchased many, many vehicles for both my company and personal use and, without a doubt, this has been the worst buying experience that I have ever been involved with. This dealership knows nothing about honesty and integrity. More
by palmetto_seating
Employees Worked With
Thomas Rees
August 30, 2021
I can get in contact with the associate working on my vehicle. I never received estimated date of when my vehicle will be finished. They are hard to reach!!! vehicle. I never received estimated date of when my vehicle will be finished. They are hard to reach!!! More
by Ms.Mason
Employees Worked With
Service Department
August 27, 2021
After five attempts to communicate with this dealership, I assumed they were never going to answer my inquiries. I purchased a vehicle elsewhere. I assumed they were never going to answer my inquiries. I purchased a vehicle elsewhere. More
by Gabrielspizza
Employees Worked With
Not applicable.
August 17, 2021
Every time I take my car here it has been left partially completed. They leave screws out or parts lying around. This last time the left my front grill off. I would not recommend this place for service. completed. They leave screws out or parts lying around. This last time the left my front grill off. I would not recommend this place for service. More
by ericbrown2232
Employees Worked With
Troy
June 22, 2021
The experience was excellent the customer service was beyond exceptional. They worked with me and guided me step by step and I was happy I understood everything about my purchase. beyond exceptional. They worked with me and guided me step by step and I was happy I understood everything about my purchase. More
by Nalisha Brown
Employees Worked With
Malcolm Mackey
June 21, 2021
This was my first experience purchasing a vehicle for Mercedes-Benz of Buckhead and will not be my last! My salesman Malcolm was a pleasure to work with! Mercedes-Benz of Buckhead and will not be my last! My salesman Malcolm was a pleasure to work with! More
by ejilla
Employees Worked With
Malcolm Mackey, Denis Bardizbanian
June 12, 2021
I had the best experience with Mercedes Benz of Buckhead. I am from Florida and found that the people from Buckhead were so much better to work with. They were fantastic to me even though it was all through I am from Florida and found that the people from Buckhead were so much better to work with. They were fantastic to me even though it was all through the phone and text. I felt like I mattered to them. When I flew in they payed for my ride from the airport to there showroom and gave me a Beautiful basket of snacks for my drive back to South Florida. Micaela was my sales lady and would definitely recommend her. More
by katiemr
Employees Worked With
Micaela
