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Mercedes-Benz of Buckhead
Atlanta, GA
821 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 821 reviews
July 07, 2018
Terrible Service Experience Today was my last straw with this dealership's Service Department. I've had my vehicle serviced here for the last 2 years and at first it was an excep Today was my last straw with this dealership's Service Department. I've had my vehicle serviced here for the last 2 years and at first it was an exceptional experience when I had my past Service Advisor Brianna Redding, but when she left and I got switched to Jason King. It has been downhill with my Service Experience. He was extremely rude from my first service appointment with him, and every service visit thereafter. I've requested a new advisor but still end up being assigned him. He has terrible customer service, rude, dry behavior towards me and it is unacceptable. I am spending thousands of dollars to get my fine automobile serviced and a pleasant customer service experience comes with owning a Mercedes Benz, correct? Today I brought my vehicle in for a front bumper problem and he was so dry, didn't care to hear my explanation, and rushed me in and out of his little office. I am so done with this place after today! Now, this dealership has some good service people, however, Jason King is not one! I'm never going here again and definitely advise anyone to switch advisors to someone else if you want an exceptional experience. More
by brianb1
Employees Worked With
Jason King
June 30, 2018
Best experience hands down! We all understand how purchasing a car can be a daunting task at times. Picking the color and features can all start to run together. Malcolm Mackey, We all understand how purchasing a car can be a daunting task at times. Picking the color and features can all start to run together. Malcolm Mackey, our salesperson, was very knowledgable and understood what we were looking for and got us what we wanted. Malcolm has since sold us all of our cars and look forward to working with him again this fall! More
by Kennedy
Employees Worked With
Malcolm Mackey
June 27, 2018
Pleased with the sales experience Malcolm was a pleasure to work with. I was looking to secure a vehicle in the midst of relocating from out of state. Malcolm helped me to quickly fin Malcolm was a pleasure to work with. I was looking to secure a vehicle in the midst of relocating from out of state. Malcolm helped me to quickly find the right vehicle for my needs and was accommodating to my schedule. I highly recommend working with Malcolm and the Buckhead dealership. More
by CSR
Employees Worked With
Marie Carter, Malcolm Mackey, David Maldonado, Grene Baranco
June 18, 2018
Malcolm was great I’ve purchased 3 vehicles from Malcolm he’s great. I’ll be making my next purchase from Malcolm as well. Service was great. Thanks I’ve purchased 3 vehicles from Malcolm he’s great. I’ll be making my next purchase from Malcolm as well. Service was great. Thanks More
by conniekingav
Employees Worked With
Malcolm Mackey
June 18, 2018
Great service! My experience with Carol was wonderful! This is my second vehicle from her and she made it very easy for me and got me exactly what I asked for. My experience with Carol was wonderful! This is my second vehicle from her and she made it very easy for me and got me exactly what I asked for. More
by Paris1111
Employees Worked With
Carol Davis
June 12, 2018
Class Act Although I did not make a purchase . Malcolm was professional, answered every quedtion ,displayed patience although I asked lots of questions.. I will Although I did not make a purchase . Malcolm was professional, answered every quedtion ,displayed patience although I asked lots of questions.. I will highly recommend him to anyone im search of a Mercedes. More
by conniekingav
Employees Worked With
Malcolm Mackey
April 16, 2018
April 2018 Review I had a great experience buying my 2015 CLA 250. I traded in my BMW. I have absolutely no regrets. Mercedes Benz is truly the best or nothing. I had a great experience buying my 2015 CLA 250. I traded in my BMW. I have absolutely no regrets. Mercedes Benz is truly the best or nothing. More
by Chalmers, Sandrah
Employees Worked With
Alvin Gomez
March 02, 2018
Why did I have to be treated this way 😞 So I got my car serviced Mercedes-Benz Dealership in Buckhead 😓, they keep my car for 7days, Gave me my car back Tuesday and told me my car wa So I got my car serviced Mercedes-Benz Dealership in Buckhead 😓, they keep my car for 7days, Gave me my car back Tuesday and told me my car was fixed. 3days later........ Today my engine just started smoking and engine light is back on. My boss fired me today because they felt like I’m not dependable to make it to work on time because of my transportation problem this dealership has cause me to have. I left voicemails for a week for the service manager and general manager to contact me, however nobody returned my calls. I called the Mercedes-Benz of buckhead today crying and begging to speak with the general manager and when I finally spoke with the General manager and he told me “He will see what he can do, but he cannot make any promises” 🤔🤔🧐 bye the way roadside never showed up 😐 So I caught a ride home and left my car on the side of the road. Then to top everything off, they violated my privacy buy posing my personal information online 😞 I never knew owning a Benz would bring me this type of embarrassment. More
by Mariyah2mickey
Employees Worked With
Service manager Rick and General manager James
February 27, 2018
Leasing experience I could not be happier wth my entire experience with Buckhead Mercedes. This is my third lease and Carol Davis who leased me my car was professional, I could not be happier wth my entire experience with Buckhead Mercedes. This is my third lease and Carol Davis who leased me my car was professional, helpful and courteous at all times. I would whole heartedly recommend Buckhead Mercedes to everyone. PMT More
by Happy client
Employees Worked With
Carol Davis
February 27, 2018
Poor service, ugly physical plant Not remotely what you'd expect from a Mercedes dealer, especially one in the heart of the "fancy" part of Atlanta, Buckhead. The staff is unprofessio Not remotely what you'd expect from a Mercedes dealer, especially one in the heart of the "fancy" part of Atlanta, Buckhead. The staff is unprofessional, the physical plant itself is ugly and worn, and the communication in the sales and service department are both poor. I will be transferring my service to a different MB dealer in the area. More
by Chuck Fox
Employees Worked With
Geoff and Kevin
